Driveway - Online Convenience Delivered

I truly wish I could give zero stars or negative. This experience was the worst customer service I have ever had in my entire life. I had issues every single step of the way. From lack of communicati This experience was the worst customer service I have ever had in my entire life. I had issues every single step of the way. From lack of communication regarding delivery (they notified me 4 hours before it would arrive) to issues with the actual delivery. The delivery driver left my car in the parking lot WITH THE KEYS ON THE TIRE. He did not knock on my door or notify me that the car arrived, there was no walk through, I did not sign any papers releasing the car - absolutely nothing. They are lucky the car was not stolen. Issues with the power of attorney, having to send it 3 different times because of their poor communication. Issues with the car it’s self not driving correctly. I had to immediately spend money trying to fix the car. I asked for a supervisor to call me 5 times before someone finally did. And even when I spoke with a supervisor to explain how unhappy and dissatisfied I was, all I got was “well they should have done…” complete lack of ownership, accountability and follow through. My tags were delayed and did not receive them until after my temps were expired. I was promised a measly $150 gift card to “compensate” my horrible experience which of course I never even received. Throughout this process I spoke with probably 7 or 8 different individuals. It’s clear that no one actually cares about the customer in any way. Driveway - you need to take a look at every process in place and evaluate the people you have working for you - including third party delivery companies. PLEASE AVOID THIS COMPANY AT ALL COSTS. More

Please have my 2024 fastback gt delivered to 141 shale ln black with chrome 20 thank u and it's got to be mean black with chrome 20 thank u and it's got to be mean More

I love the idea of buying a car online and skipping the dealership. It was fairly easy initially to get the process started. I was happy with the price I saw and it was what I payed minus the shipping. Lik dealership. It was fairly easy initially to get the process started. I was happy with the price I saw and it was what I payed minus the shipping. Like other reviews I will say the registration process after you receive the car is very slow . Driveway really need to figure out a better solution in this sense. The vehicle I bought was out of California where they do not issue out of state temp tags. New York my home state does not allow you to drive legally without a plate of some sort. I was told this process could take up to several weeks to complete. I was frustrated at this point but thanks to my assigned Agent Lidia M. The frustrations were smoothed out thanks to her constant push to get the process to move along. When she wasn't available Christina M from customer service got the first major ball rolling getting in touch with the right individuals. Her customer service was topnotch start to finish. While it's typical that driveway handles the DMV stuff I simply couldn't wait that long. Lidia on my behalf push to have the documents overnight to me and was even nice enough to get me documents on the fly while at the DMV. It was a long overall process but it was a bitter sweet ending thanks to the customer service I received. More

I was dealing with these racist, disrespectful and very measurable people. Me and my wife both US citizens, these xx guys told me that you have fraud indicators with your bureau and documentations and they measurable people. Me and my wife both US citizens, these xx guys told me that you have fraud indicators with your bureau and documentations and they are far away to assist me, since I am trying to do fraud. This is very insulting to call me and my wife fraudulent. I had around 10 cars financed , never had any issue. They are gonna waste your time, have very poor communication , answer your questions very late and then at the end saying that you are fraudulent . Guess how is this happened ? He tried to screw me with 16% apr for used car, I didn’t agree and he came back with that xx that I have documentation problem. Such a piece of racist. More

Man where do i even begin, driveway should be you very last resort when it comes to online car buying my paperwork and deposit was sent and confirmed on may 25, 2023 it is currently June 16 and i still ha last resort when it comes to online car buying my paperwork and deposit was sent and confirmed on may 25, 2023 it is currently June 16 and i still haven’t received my vehicle which has inconvenienced me a-lot especially when it come to my job, I've bought a car from driveway and carvana and ill 100% recommend carvana over driveway any day of the week More

Sarah and Eli made the buying experience great! The vehicle arrived with a minor cosmetic defect that they took care of promptly. I read a lot of reviews regarding plates, and while I did have issu The vehicle arrived with a minor cosmetic defect that they took care of promptly. I read a lot of reviews regarding plates, and while I did have issues until I reached these two awesome employees, I received my real plates shortly after my temp tags. No lapse in coverage. Overall a good experience and I would use Driveway in the future. More

Great experience with the whole staff from the beginning of the first phone call they were knowledgeable and kind of the first phone call they were knowledgeable and kind More

Thanks for your review! Driveway Your review is pending.Read more K. 0 reviews US Very slow and inconvenient delivery… Very slow and inconvenient delivery Driveway Your review is pending.Read more K. 0 reviews US Very slow and inconvenient delivery… Very slow and inconvenient delivery process. I started the process for purchasing my vehicle on 5/24/23. I overnighter all of the necessary paperwork and wire the down payment on 6/1/23. I called on 6/3 ans confirmed everything including the payment has cleared. I have yet to get an exact date of when my vehicle will be delivered. I was informed that even though you pay a standard delivery charge included in the final cost, for delivery of your vehicle, Driveway puts out bid and chooses the cheapest driver, regardless of how much you already paid for delivery? So it's in driveway's hand as to when you will get your vehicle, even after you've completed your responsibilities in a timely manner. Your process is a complete inconvenience especially when I'm already paying for a rental car, that I now have to continue paying for, since I do not have my vehicle. VIN- KMTG44LAXKU042476 More

Everyone I had contact with was amazing. I love my car. It was Fast and easy. The car made it from California to Detroit then the truck ended up having issues so they worked with me so I cou I love my car. It was Fast and easy. The car made it from California to Detroit then the truck ended up having issues so they worked with me so I could still drive over and pick it up so I didn’t have to wait the whole weekend. Very nice people that I dealt with and they were all very fast to respond. I’ve had family reunions more difficult to deal with than buying this car. Thank you so much driveway! More

I had purchased a vehicle from Carvana a few years back, and thought I would give Driveway a try this time. This was a mistake. My husband and I both purchased vehicles from Driveway on 4/17/23 and 4/19/23 and thought I would give Driveway a try this time. This was a mistake. My husband and I both purchased vehicles from Driveway on 4/17/23 and 4/19/23. The vehicles were delivered 4/27/23. The process was smooth until this point. 1) Both of the vehicles were missing a required inspection for our state, driveway response was that sometimes this just happens, and we had to take time off of work to get the inspection and send it via UPS to Driveway. 2) Both vehicles had mis-matched or missing keys. 3) the biggest issue, the vehicles did not come with temp tags (due to our state). The temp tags in our state are only valid for 30 days from purchase, which was 4/17 and 4/19. Driveway did not send the paperwork to the DMV until 5/2 for perm plates. When questioning them on whether or not I will receive the plates in time, Driveway stated that they use a third party DMV company, and that they say the processing time in my state is 4-6 weeks. There is nothing they can do. This is just an excuse. 1st, I purchased a vehicle from Carvana previously, and I had temp tags and all needed paperwork prior to my temp tags expiration, so it can be done. 2nd, my son purchased a truck (with an out of state title as well) from a dealer at the same time... his title was back within 2 weeks. 3rd, Driveway leadership is aware of registration issues, but continues to ignore the issue. As a company, you cannot pass blame to a third party which you have contracted with because you have the ability to change the process to fix the issue, or to establish SLA's in order to allow your customers to be able to legally drive their vehicles (back to the 1st point). 4th, when I mentioned this to Driveway, the response was.. we have a responsibility to the lien holder (driveway finance). Their priority is themselves, and not their customers. We are paying for a vehicle in which we are unable to drive because of poor processes, inadequate leadership decisions, and inability for them to take ownership of their decisions. Purchase from someone else, the cost of the delays and issues surpass any discounts from purchasing from Driveway as well as less stress. No tags, no plates still as of 5/26/23. More