Driveway - Online Convenience Delivered

Horrible horrible experience. I “secured” a car for $500 then heard NOTHING, not a thing. They finally called me 10 days later when I was car shopping and only because I had told I “secured” a car for $500 then heard NOTHING, not a thing. They finally called me 10 days later when I was car shopping and only because I had told them to cancel the order. Never saw a piece of paperwork, but yet can go to a local dealership and get the whole thing done in a couple hours. Had to dispute the charge on my credit card. Based out of Medford/Methford Oregon. Be warned. More

After a horrible experience with Vroom After a horrible experience with Vroom, we were reluctant to buy a vehicle online ever again, but Driveway was absolutely amazing! Starting with the incredible Ms. W experience with Vroom, we were reluctant to buy a vehicle online ever again, but Driveway was absolutely amazing! Starting with the incredible Ms. Williams! She was more than terrific and helped us every step of the way! She was patient and thoughtful, despite all of our questions and hesitancy… Thank you, Ms. Williams, you deserve a raise and made our purchase a reality! Alex in Finance continued to keep the great experience going! She answered all of our questions and concerns with patients and professionalism. Here communication was second to none! Patricia in Transportation was equally as amazing, coordinating the delivery of our car and communicated the status of our delivery each step of the way… in our experience with others, this is not typical, so again we are grateful! Linda in Customer Service was amazing as well, making sure the experience was way beyond our expectations! The Driveway Team has restored our trust in the ability to make a big purchase online. Where other companies have disappointed us, Driveway went above and beyond! We can not thank the team enough, and could not more enthusiastically endorse them! Thanks a million, Driveway Team! You’ll be hearing from again for our next car purchase! More

Great communication throughout the process. The various representatives during each stage were very responsive. I liked that most of the interactions were quick text messages instead of phone c The various representatives during each stage were very responsive. I liked that most of the interactions were quick text messages instead of phone calls and emails. More

This company has horrible customer service and very unprofessional. A week ago I started a process to buy a car through them with one of their representative “Shaunta”. She took a down payment from me unprofessional. A week ago I started a process to buy a car through them with one of their representative “Shaunta”. She took a down payment from me to hold the car I wanted while they processed the paperwork. She asked for my driver license, social security and even did the loan through them which I was approved for. After all that I never heard again from her. I contacted her two days later to find out when they will send paperwork I was supposed to sign but I didn’t hear from her until yesterday letting me know that the car has been sold to someone else because apparently there wasn’t a hold on the car by dealership even though they have already taken money out of my account. I requested a refund of my money immediately but I’m still waiting for my money. It’s quite upsetting how unprofessional and unreliable this company is. 👎🏻 More

I got charged 500 for deposit on 2022 f150 lightning in June 6th and I paid, the deal fell through as no finance available, I was expecting to get refunded and it's almost a month now with no refund. My June 6th and I paid, the deal fell through as no finance available, I was expecting to get refunded and it's almost a month now with no refund. My name Sal Cox Payment date June 6th Person who sent me payment invitation Orlando McConnell Driveway Bill Payment Center Phone: 888-378-3929 More

This company is awesome. I have been dreading selling my car and had even started the process with another online company and it just didn't feel right. From the beginning I have been dreading selling my car and had even started the process with another online company and it just didn't feel right. From the beginning to the end Driveway made me comfortable and that I was being treated as a valued customer. All there software and technology to complete the process worked and even got me more money when I sent my pictures through the easy to use app. The offer was more than any dealer or other company offered as well. They were able to answer all my questions...actually stayed in communication during the entire process and it went smooth smooth smooth. They took care of everything to pay off my loan balance and when they left came to pick up my car the remaining balance was in my account within minutes. Keep up the great work and will be using you guys again. For sure. More

My experience was top notch 100%. I never thought I'd buy a car without putting my hands on it 1st but with the variety of high quality cars and prices lower than the other on line ca I never thought I'd buy a car without putting my hands on it 1st but with the variety of high quality cars and prices lower than the other on line car companies that deliver to your home these guys can't be beat From erka to Patrick to Jeffery to nasier down to the delivery guy Each professional and friendly in each step you were assigned a professional to get you thru each step of the process.i had my car in 10 days from the time I picked my sweet ride Also got the best finance rate compare to the other sites. So I personally would like to thank driveway for everything Steve g More

Please stay away form this company although the price is reasonable their practices are shady and you will not be pleased. Do not buy this company is new and I wouold not recommend. they do no show the ma reasonable their practices are shady and you will not be pleased. Do not buy this company is new and I wouold not recommend. they do no show the major cosmetic damages you will have to see it once the car arrive then you have to pay the shipping fee and turn around send the car back on your cost... I hate this company... The person who delivered my car could not speak English we had to use google translator.. sales manager are crappy they don't call back once the deal is made salesman will not call to check up on you ... .DO NOT BUY I AM TELLING YOU>>> More

Driveway bought my car. They gave me a fair price and they made it very easy. They gave me a fair price and they made it very easy. More

At first I was hesitant to buy a car online, but so glad I did. We wanted a plug-in hybrid Escape, but could not find one locally. Using Driveway we got a 2022 phev for not much more than a 2020 hev at the I did. We wanted a plug-in hybrid Escape, but could not find one locally. Using Driveway we got a 2022 phev for not much more than a 2020 hev at the local dealership! Also, our agent Nathan made it so easy - no pressure, no haggling! Delivery was fast and permanent plates arrived shortly thereafter. Love the car, great experience with Driveway.com. More