Driveway - Online Convenience Delivered

Doug and Terry responded

This is our first time using Driveway to deliver a vehicle that we purchased from out of state. During the entire process we had help with answering all the questions we had. We really appreciated Kierra’s assistance, as well as Yaka’s help walking us through our final steps. These two were a great help making our experience a comfortable process. We would recommend Driveway to anyone looking to have their new vehicle delivered.

Driveway - Online Convenience Delivered responded

Thank you for your positive review! We’re delighted to hear that your first experience with Driveway was smooth and that Kierra and Yaka provided such helpful assistance throughout the process. It’s great to know that their support made your experience comfortable and enjoyable. We appreciate your recommendation and look forward to serving you again in the future.

Driveway - Online Convenience Delivered responded

Hi there, We’re sorry to hear about your experience and would appreciate the opportunity to review your case further. To assist you effectively, please provide us with your full first and last name, primary phone number, and email address. Our team will create a support ticket and work diligently to address your concerns. Thank you for your cooperation, and we look forward to resolving this matter for you.

Driveway - Online Convenience Delivered responded

Hi Aly, Thank you for your fantastic review! We’re thrilled to hear that you found the car buying process to be fast and easy. It’s great to know that our team, especially Mireya, made the experience efficient and stress-free for you. We appreciate your kind words and are glad we could change your perception of car buying. If you need any further assistance or have any questions in the future, please don’t hesitate to reach out. Thank you for choosing Driveway, and thanks again for your positive feedback! Best regards, The Driveway Team

Driveway - Online Convenience Delivered responded

Hi Edward, Thank you for your feedback. We’re delighted to hear that, despite the challenging nature of your call, Monica was able to turn the experience around and make it enjoyable for you. It’s fantastic to know that her professionalism and sense of humor had such a positive impact. We’re pleased that everything was resolved to your satisfaction and appreciate your kind words about Monica. If you need any further assistance or have any additional questions, please don’t hesitate to reach out. Thank you for choosing Driveway!

Driveway - Online Convenience Delivered responded

Hi Elsie, Thank you for your kind words! We’re thrilled to hear that your experience with Driveway was smooth and that our agents, especially Christina Mogford, were able to assist you effectively. It’s great to know that Christina’s support and communication made a significant difference in your experience. We’ll be sure to share your appreciation with her. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We’re glad you found us and look forward to assisting you again! Thank you for choosing Driveway.

Driveway - Online Convenience Delivered responded

Hi there, We understand that this situation has been incredibly frustrating for you. However, it’s important to maintain a respectful and safe environment for everyone involved. Due to recent interactions, we have decided that we will not be able to continue working with you. We wish you the best in resolving the situation with your BMW.

Driveway - Online Convenience Delivered responded

Thank you for your review. We’re glad to hear that you found Driveway to be a professional business and that our team worked closely with you throughout the vehicle purchase process. We’re sorry to hear that you had to return the vehicle but appreciate your understanding as we tried to resolve the issues. Your feedback is valuable to us, and we’re committed to improving our services. We look forward to the opportunity to assist you with another vehicle in the future. If you have any further questions or need assistance, please don’t hesitate to reach out. Thank you for considering Driveway again.

Driveway - Online Convenience Delivered responded

Hi JP, Thank you for your wonderful review! We’re delighted to hear that our representatives were helpful, pleasant, and professional throughout the process. It’s great to know that everything went smoothly and that you received your payment instantly when the valet arrived. A special thank you for recognizing Donte, our valet, for his kindness and professionalism. We’re glad he made the process seamless for you. We appreciate your recommendation and are grateful for your positive feedback. If you have any friends looking to sell a vehicle, we’d be happy to assist them as well. If you need any further assistance or have questions in the future, please don’t hesitate to reach out. Thank you for choosing Driveway!