Driveway - Online Convenience Delivered

Very efficient They made multiple calls and emails throughout the process to make sure all went smoothly Plus they gave me more $ than other companies quoted me I highly recommend throughout the process to make sure all went smoothly Plus they gave me more $ than other companies quoted me I highly recommend More

I felt like, a customer & not a number, attention was given to my request I would use again given to my request I would use again More

Na’ai answered my questions very promptly and in a friendly manner. Process was a lot easier than I expected. I would definitely recommend. friendly manner. Process was a lot easier than I expected. I would definitely recommend. More

The service was fantastic! The delivery person was awesome! They treated me very well. Ill buy there again! The delivery person was awesome! They treated me very well. Ill buy there again! More

Excellent…. Very professional. I really liked the good team work. Awesomeness 👏 Bri and the team members really was very patient with me. Chris and Niaya of me Very professional. I really liked the good team work. Awesomeness 👏 Bri and the team members really was very patient with me. Chris and Niaya of me and also walked me thru everything and til the very end. John the transporter was Amazing. I will recommend Driveway to everyone They are the best. Thank you guys for everything ❤️❤️❤️ More

This is my first time selling through an online car dealer like Driveway and it was an extremely smooth, seamless transaction. The communication from the Driveway team was excellent. Every step of the dealer like Driveway and it was an extremely smooth, seamless transaction. The communication from the Driveway team was excellent. Every step of the process was explained to me thoroughly,with attention to every detail. And, of course, the price they offered for my used car was quite fair, beating the lowball numbers I got from Carmax and Carvana. Highly recommended. More

Smooth process from start to finish. Excellent customer service I won’t hesitate to use this organization again if the need arises Excellent customer service I won’t hesitate to use this organization again if the need arises More

NEVER PURCHASE HERE. I found a vehicle through this company, did all the necessary paper work and deposits, added the vehicle to my insurance then spent days trying to ge I found a vehicle through this company, did all the necessary paper work and deposits, added the vehicle to my insurance then spent days trying to get information on when deliver would be. Finally the deliver driver reached out and told me sorry there was a mix up this vehicle was sold to someone else. I have now spent several days with barely any answers and constantly being told someone would call me back. I have not recieved my money back or the vehicle I purchased. and the real kicker is the vehicle that they sold me then turned around and said whoops it was already sold is now listed back for sale on their website. and once again I am told someone will reach back out to me about it. Well I am waiting. At this point I feel I have been completely scammed by this company. THEY SOLD ME AN ALREADY SOLD CAR, SAID WHOOPS AND STILL HAVE THIS CAR LISTED AS FOR SALE!!!! YET I HAVE NOT RECEIVED THE VEHICLE OR A REFUND. 100% SCAM DEALERSHIP AT THIS POINT!! STAY AWAY!! More

Secured “my” car on 9/26, still no car 😩 I wanted to give a better review because my sales associate was extremely professional, kind, worked very thoroughly with me for over a month to find my car and give a better review because my sales associate was extremely professional, kind, worked very thoroughly with me for over a month to find my car and she stayed in communication. In fact the paperwork process of my purchase was thorough and smooth. It’s in the “transport/delivery” of my car. I was told a tentative date of 10/9-10/10 from my transportation specialist. Since then it’s been stressful due to miscommunication. I’m losing money because I’m now 4 days into my loan term, I’m paying for car insurance (down payment included) AND I’m paying for transportation for my daily commute! Every time I reach out to anyone, including a manager, it’s being “looked into” or escalated??? If this is the normal delivery process why is it being escalated? Also, I was told it was at the “hub” waiting to be inspected and then I was told the title wasn’t with it, then told it’s the 3 point inspection that’s the hold up. At this point I’m frustrated and disappointed. I’m a business major and CURRENTLY taking a business law course… I’m trying to avoid taking a legal action or tort, my professor is urging me to because now I’m draining money and stressed… hence, I’m leaving this review at 4 am 😖 This sucks! More

Terrible customer service. Sales representative was absolutely no help. I was looking to purchase through this vendor but as soon as i go to check out they tack on a 2100$+ "re Sales representative was absolutely no help. I was looking to purchase through this vendor but as soon as i go to check out they tack on a 2100$+ "registration fee". This fee provides no breakdown of the cost and all the agent said is that "they take care of the registration ". And simply dismissed my questions. Definitely feels like they are trying to pull one over on uninformed, buyers who lack experience. If the agent was more knowledgeable or they had an option to take care of the registration myself then a purchase probably would have been made. More