Driveway - Online Convenience Delivered

I'm giving 3 stars, but I'd rather give a 7 out of 10 if it was an option. The buying experience had quite a few positives, but it's not a perfect experience. In my case there were a few issues I can't igno it was an option. The buying experience had quite a few positives, but it's not a perfect experience. In my case there were a few issues I can't ignore, most of which were later in the process. Skip to the end for the TL;DR summary. The car I received was in great condition, clean and pristine. Fincancing was convenient and there were absolutely no hidden fees. Given the state of dealerships these days this should never be taken for granted. It only took two weeks from the day I ordered my vehicle online to the day I actually took delivery (this is a car that shipped from CA to FL). Any forms and paperwork required I tried to send as soon as I received them, and that probably contributed to the speed of receiving the vehicle. The only complaints I have came after receiving the car. Be warned, if you need a driveable car immediately th buying from out of state isn't the best option. The paperwork involved that passes from the dealerships and DMVs involved can propagate some serious delays, delays that Driveway can't do anything about and can leave you without registration for MONTHS. In my case, I received the car at the very end of June 2023 and registration came in mid September. My state, FL, doesn't do temporary tags so as with the name of the company, the car sat in the my driveway. While very professional and friendly, Driveway's support staff didn't follow up with me that often. With any of my inquiries about the registration they promised to follow up, but rarely did so. After signing the paperwork and giving your downpayment, communication felt like less of a priority for them, and this is not a unique complaint as I've seen this in other reviews. Worse yet, when I received my registration it only lasted 3 months, expiring in December, even though the registration fee Driveway collected should at least get 6 months. After much back and fourth, Driveway support left me with more promises to follow up but never did. Even when I follow up and contact them, they'll pawn it off on "the DMV team" or "looking up the case notes" and the cycle repeats. This is probably the biggest criticism I have (as do other reviewers), but I would still reccomend Driveway over in-person dealships if I had to choose. I'd take phone tag over sneaky fees and high pressure sales tactics, but that's just my preference. And finally, I have a few suggestions for Driveway. All of the major pizza chains have a "pizza tracker," a webpage/screen customers can view to see the status of there order from order recieved to "in the oven" to "final inspection" and then delivery. If this can be done with pizza, why not cars? Having more transparency would ease a lot of customer concerns. Driveway's customer service team already take internal notes for each case/order, why not just create a pin/password secured page where customers can view those notes related to their car and registration process, as well as a progess bar? This would solve MANY of the complaints I've seen, including my own. No need to call support for updates = more time for support staff to handle other matters. But also, please have some accountability measures for support staff to actually follow up with customers. Lastly, my car was an EV. For electric vehicles, total mileage is less important to judging condition than battery condition. It would be incredibly useful to know how much range is left on the high voltage battery if it is a used vehicle. Overall, I'm happy with the vehicle I received, as well as the financing and price transparency. The experience in many ways was better than the alternative of going to different dealerships in-person. The worst of the buying experience came down to registration delays/issues and the lack of responsiveness from customer support. Improving customer service responsiveness and building customer portal for order status would make this a sharply competitive car buy option. More

This was a pleasure to deal with the rep for, this Company. Everyone was Very good at job they did. Top notch Knowledge…Thanks Company. Everyone was Very good at job they did. Top notch Knowledge…Thanks More

Best place to get a car if you’re looking for one. Always responded to any questions I had and got my car in 14 days like they said they would. Always responded to any questions I had and got my car in 14 days like they said they would. More

Very polite and quick response. Complete and accurate car history with almost 40 pictures showing everything in detail. When I received the vehicle, it was immediately road worthy w Complete and accurate car history with almost 40 pictures showing everything in detail. When I received the vehicle, it was immediately road worthy with a full tank of gas! The price of the vehicle was very competitive with no hidden costs added on. I am absolutely satisfied! More

Absolutely awesome experience selling a vehicle online. After submitting the initial information I was contacted directly by their buying team through text messages which simplified the process for the nex After submitting the initial information I was contacted directly by their buying team through text messages which simplified the process for the next steps. A few quick photos sent and they mailed the necessary paperwork to me the next day. Start to finish, their team was outstanding and answered every question promptly and confidently. Have recommended this dealership to family and friends! More

I did not have a trade or finance with this company. For me, it was a simple and straightforward. Both Driveway and the dealership were very communicative throughout the whole process. For me, it was a simple and straightforward. Both Driveway and the dealership were very communicative throughout the whole process. More

Easy process. They picked up the car from my house. Would definitely use them again. They picked up the car from my house. Would definitely use them again. More

Such an easy process and better price too. Did not have any problems with the payment which is very important for online selling. Did not have any problems with the payment which is very important for online selling. More

Patty, saved this deal by stepping in to ensure everything was correct. Thank you again Patty. everything was correct. Thank you again Patty. More

Driveway team helped me every step of the way. I’m a very specific person and they catered to every one of my needs. I am going to be recommending driveway to everyone I know. I’m a very specific person and they catered to every one of my needs. I am going to be recommending driveway to everyone I know. More