Driveway - Online Convenience Delivered

Everything was great other than a few communication issues on the delivery. But other than that it was an awesome experience. I will definitely use Driveway again issues on the delivery. But other than that it was an awesome experience. I will definitely use Driveway again More

Quick and easy transaction. Very simple process. I have sold multiple cars here and would return again. Very simple process. I have sold multiple cars here and would return again. More

Driveway. com has provided me the worst experience with purchasing a vehicle. I have not dealt with this poor of an experience with any company doing business w com has provided me the worst experience with purchasing a vehicle. I have not dealt with this poor of an experience with any company doing business with in my entire life. I found a car on driveway that was out of state. I decided to move forward with placing order for the vehicle. The entire process with driveway took forever and was full of issues and chaos and overall extremely poor experience. I started the order in November 2023 it is now the end of December 2023 that the vehicle was just delivered. It took weeks to receive condition photos of the vehicle and required several follow ups and self advocating. I advised driveway of a delivery date I would be available. Then received a random call from a third party carrier that the car was being delivered on a day I was not available. I had to redo my entire schedule to take the delivery. Once the vehicle arrived it was horrific. Driveway promised me they detail their vehicles ahead of delivery. The vehicle was not detailed at all, absolutely filthy inside and a horrific smell that made me nauseous. The vehicle was also delivered with the entire trunk floor missing, exposed wires and hardware. Also the vehicle had severe issues, an extremely loud noise that sounded like an airplane from the back of the car among other mechanical issues and this was supposedly a throughly inspected and certified vehicle by their dealership. Once the 7 day trial started with all the issues from day one the vehicle ended up sitting at a local service center with all the issues it was delivered with and currently still dealing with all the issues. This has taken so many days and hours out of my life to deal with. Driveway support did not provide a sense of urgency or concern for the cleanliness of the vehicle at all even after I expressed concern about the interior making me feel nauseous and concerns about getting sick from the filthy car. This has been the worst experience as a consumer doing business with an organization in my entire life. More

Customer service was exceptional all the way through the process. Always answered all questions promptly. process. Always answered all questions promptly. More

When I was ready to buy, everything went through smoothly without a hitch. I didn't even have to take any time off work as they made the entire process online/over the phone, even the time spent with them ov without a hitch. I didn't even have to take any time off work as they made the entire process online/over the phone, even the time spent with them over the phone was very limited. I submitted my documents through email and picked up my vehicle after work at a nearby dealership. I was not pressured to look at other cars, no hounding salesperson as everything was already finalized. I sat with the underwriter to sign the exact terms I had agreed to and was out of there within 25 minutes, start-to-finish. I was impressed with the ease of it all. I had visited a dealer in the area a week prior and spent so much time there just to be guided into cars I had no interest in and felt very discouraged with the whole car buying process. I found a nice car at a great price. I could not be happier. There is a 7 day/400 mile money back guarantee - no questions asked, which gives you time to test out the vehicle and see if it's a good fit. I recommend Driveway, especially if you're a bit introverted and don't want to be hassled at the dealer, their straightforward, no ridiculous fees and make everything a breeze! More

Amazing customer service. They work well with you and are fair. The whole process was easy, and they were always there if I had questions. Very professional. They work well with you and are fair. The whole process was easy, and they were always there if I had questions. Very professional. More

This was super convenient! The entire process was seamless, and customer service was excellent. I could not have asked for better follow through. The entire process was seamless, and customer service was excellent. I could not have asked for better follow through. More

Easy transaction. Had couple minor hiccups but their team did great job dealing with them Had couple minor hiccups but their team did great job dealing with them More

This was my first experience buying a car online, and I must say, Driveway did an excellent job from start to finish. Worked with Jessica to help guide me through the ordering process, and Na’ai to set up must say, Driveway did an excellent job from start to finish. Worked with Jessica to help guide me through the ordering process, and Na’ai to set up delivery and drop off. They were both incredibly helpful and responsive, and everything went off without a hitch. My license plate and registration arrived the same day my car was delivered, which made everything super, super easy. Highly recommend! More

Accurate quote right upfront, with no surprise changes. App was easy to use and upload pictures and if there were questions the reps were available to answer over the phone. Scheduling pick up was easy a App was easy to use and upload pictures and if there were questions the reps were available to answer over the phone. Scheduling pick up was easy and hassle free! More