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Driveway - Online Convenience Delivered

Portland, OR

4.5
1,250 Reviews

No Retail Location

Portland, OR

97225

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Showing 1,251 reviews

August 14, 2024

I can’t believe the process was so fast and easy. I remember car buying being stressful but the driveway team is so fast and efficient I can’t believe I waiting this long to do it. Thank you Mireya a More

by Aly
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Deyvon, Mireya,Darren
Aug 16, 2024 -

Driveway - Online Convenience Delivered responded

Hi Aly, Thank you for your fantastic review! We’re thrilled to hear that you found the car buying process to be fast and easy. It’s great to know that our team, especially Mireya, made the experience efficient and stress-free for you. We appreciate your kind words and are glad we could change your perception of car buying. If you need any further assistance or have any questions in the future, please don’t hesitate to reach out. Thank you for choosing Driveway, and thanks again for your positive feedback! Best regards, The Driveway Team

August 14, 2024

Despite the unpleasantness of the subject of my call, (fraud), Monica turned the whole experience around and I actually had a great time working with her. She made me laugh! Bonus. Super great encoun More

by edward
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Monica
Aug 16, 2024 -

Driveway - Online Convenience Delivered responded

Hi Edward, Thank you for your feedback. We’re delighted to hear that, despite the challenging nature of your call, Monica was able to turn the experience around and make it enjoyable for you. It’s fantastic to know that her professionalism and sense of humor had such a positive impact. We’re pleased that everything was resolved to your satisfaction and appreciate your kind words about Monica. If you need any further assistance or have any additional questions, please don’t hesitate to reach out. Thank you for choosing Driveway!

August 09, 2024

TEST FROM HUB SUP TESTING LINK AND STEPS CUSTOMER NEEDS TO TAKE TO COMPLETE REVIEW More

by tonikirk
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
TONI KIRK
August 08, 2024

Sold me a bad car and won’t help after the dealership won’t answer I’m stuck paying for a lawyer, no car, about to lose my job can’t travel but they want they first payment. Bankruptcy this company is pu More

by Jdot1212
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Patrick
August 08, 2024

This was the most horrible experience I’ve ever been through !!!!!! I financed a car. July 9 2024 on July 27 2024 the engine exploded on the highway I didn’t even put 50 miles on the car from the date I More

by Melissamsorrentini
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Patrick
Aug 20, 2024 -

Driveway - Online Convenience Delivered responded

Hi there, We understand that this situation has been incredibly frustrating for you. However, it’s important to maintain a respectful and safe environment for everyone involved. Due to recent interactions, we have decided that we will not be able to continue working with you. We wish you the best in resolving the situation with your BMW.

August 08, 2024

Honestly I wish I knew about Driveway a long time ago because the process was so smooth and their agents are very helpful especially Christina Mogford who helped me with a slight issue I had and made the More

by elsieirabor
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christina Mogford
Aug 16, 2024 -

Driveway - Online Convenience Delivered responded

Hi Elsie, Thank you for your kind words! We’re thrilled to hear that your experience with Driveway was smooth and that our agents, especially Christina Mogford, were able to assist you effectively. It’s great to know that Christina’s support and communication made a significant difference in your experience. We’ll be sure to share your appreciation with her. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We’re glad you found us and look forward to assisting you again! Thank you for choosing Driveway.

August 01, 2024

Driveway is a professionally car dealership that worked with me through the entire process of purchasing the vehicle. Unfortunately, I had to return the vehicle I bought but they tried their best to resolv More

by abailey3200
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christina Mogford
Aug 16, 2024 -

Driveway - Online Convenience Delivered responded

Thank you for your review. We’re glad to hear that you found Driveway to be a professional business and that our team worked closely with you throughout the vehicle purchase process. We’re sorry to hear that you had to return the vehicle but appreciate your understanding as we tried to resolve the issues. Your feedback is valuable to us, and we’re committed to improving our services. We look forward to the opportunity to assist you with another vehicle in the future. If you have any further questions or need assistance, please don’t hesitate to reach out. Thank you for considering Driveway again.

July 30, 2024

All representatives from Driveway were helpful, pleasant and professional. The whole process took a little over a week and I was paid instantly when the valet came to pick up the vehicle. Special shoutout t More

by JP
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Donte English
Aug 16, 2024 -

Driveway - Online Convenience Delivered responded

Hi JP, Thank you for your wonderful review! We’re delighted to hear that our representatives were helpful, pleasant, and professional throughout the process. It’s great to know that everything went smoothly and that you received your payment instantly when the valet arrived. A special thank you for recognizing Donte, our valet, for his kindness and professionalism. We’re glad he made the process seamless for you. We appreciate your recommendation and are grateful for your positive feedback. If you have any friends looking to sell a vehicle, we’d be happy to assist them as well. If you need any further assistance or have questions in the future, please don’t hesitate to reach out. Thank you for choosing Driveway!

July 29, 2024

Very frustrating ready to pull out and loose deposit. 7/27 I put a deposit down on a vehicle and asked for additional photos to confirm no damage or frame rust. 7/29 get a call from some third party te More

by chris.jensen1165
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
na
Aug 05, 2024 -

Driveway - Online Convenience Delivered responded

Chris, we are sorry to hear about your frustrating experience. We understand the importance of having all the necessary information before making a purchase, and it sounds like we've let you down in providing that. We apologize for the delay in getting you the additional photos and for any confusion caused by the call regarding insurance. It's our priority to ensure that you feel confident and informed about your purchase, and it seems we've fallen short in this regard. Thank you for your patience. We hope you will consider us in the future and that we can better serve you.

July 26, 2024

Christina Mogford came through. I was a first time customer ordering from driveway. It gave me a wonderful trade deal for my car. Unfortunately the car I got came with a broken radi More

by scarrejo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christina Mogford
Aug 05, 2024 -

Driveway - Online Convenience Delivered responded

We're glad to hear Christina was able to assist you and make your experience with Driveway a positive one. Thanks for sharing!

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