Driveway - Online Convenience Delivered
Portland, OR
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I received a higher offer the next day after selling. I didn’t understand that. I still haven’t received my $$ and my car has not been paid off—-hopefully today I didn’t understand that. I still haven’t received my $$ and my car has not been paid off—-hopefully today More
Very stressful experience with this guys. All the paperwork done. Payment was done. They just needed to make the delivery. and on the day it had to be handed in, a guy wanted to verify that i All the paperwork done. Payment was done. They just needed to make the delivery. and on the day it had to be handed in, a guy wanted to verify that it wasn't a fraud. Oh really!! Everything is done, it was just handing it over to me!! I canceled the order. a lot of stress, better to go shopping in person than deal with people who don't want to help with anything. I do not recommend it. More
Driveway. com portion was smooth..pick up at the dealership was a little longer then expected but overall good experience and finance Mgr. Was cool com portion was smooth..pick up at the dealership was a little longer then expected but overall good experience and finance Mgr. Was cool More
Process was very easy and efficient. Good communication throughout. All issues were dealt with effectively by their amazing customer service rep, Lidia. Good communication throughout. All issues were dealt with effectively by their amazing customer service rep, Lidia. More
Communication was absolutely terrible every step of the process. Days would go by with zero updates, and the second I reached out someone would get back informing me that the next step had just been comple process. Days would go by with zero updates, and the second I reached out someone would get back informing me that the next step had just been completed. Convenient timing... I'd honestly rather deal with a dealership directly, and that is saying a lot. Additionally, it appears as though a rack had been installed on the vehicle at some point and the trim pieces that fit into the rails were either missing, cut or broken. Driveway would not repair this for us. More
It was a seamless transaction, although many departments were involved. They seem to have good notes so that they could communicate with one another, if a different agent had to handle a different aspect of were involved. They seem to have good notes so that they could communicate with one another, if a different agent had to handle a different aspect of it. The delivery was sooner than I had anticipated the car looking absolutely pristine, I need delivery driver, Miguel, very professional. I have never dealt with the Internet to purchase a car. I was very doubtful. But this jaguar convertible is beyond beautiful and the transaction was very professional and easy. More