Driveway - Online Convenience Delivered

The purchase process is flawless. The one star isn't for the sales team; it is for the delivery team. Mireya was very professional, helpful and quick. I purchased a 2019 Lexus UX fro The one star isn't for the sales team; it is for the delivery team. Mireya was very professional, helpful and quick. I purchased a 2019 Lexus UX from Driveway on 9/21/24. Based on how it appeared on the website, I loved the car because I hadn't seen another one like it. You know how when shopping and you finally see the perfect item and get the feeling of "That is it!, That's the one!" I had that feeling and therefore decided it was worth paying for a more costly delivery to bring it from California to North Carolina. The interior is unique and very nice. However, I have yet to see it in person, let alone drive it, because it hasn't been delivered as of noon, Monday, 10/7/24. The car was finally put on the truck on 9/29/24, Clara in shipping updated me about this status via text. I was excited that my car was en route. I checked in with Clara mid week and was told that it was on time for delivery to the distribution center on Friday, 10/4 and would be updated when it was. I am in eastern NC & the western part of NC was devastated by hurricane floods. I became concerned that the drivers wouldn't be able to get through as large sections of I-40 are impassable. I texted Clara and explained then asked her to check on the drivers. She replied "Got It" and kept insisting via text that the vehicle was on time for delivery to the distribution center 10/4. I felt like my text questions were bothering her. By 5:00 pm EST on 10/4, I hadn't been updated about delivery to the distribution center, I texted Clara again asking for an update and if they work late into the evenings. I got a robotic reply, delivery is confirmed on 10/4. She immediately texted me again and added the distribution center is neither open late nor open on the weekends. It was a big let down because I was looking forward to showing off my new wheels on Saturday. I asked her what happened to being on time for delivery to the distribution center on 10/4? To that, she replied that she would have the supervisor contact me leaving me to wonder if there was an accident or some other issue that requires a supervisor to inform me of. I have yet to hear from a supervisor. Purchase process started on 9/21. As of 10/7, as far as I know, the vehicle could be on the moon. I have no idea when it will get to the distribution center. I keep mentioning distribution center in my review because it is important to note that if you are expecting to get your car the day it arrives at the distribution center, you will not. Clara fails to inform you that it must go through another process so only God knows what the final delivery date is. I have no idea when I am getting a car. In the meantime, I have financed the car, and the first payment is due 11/9/24. I am going to be paying for a whole month for a car that I do not have. I considered canceling the purchase. I have been stuck at home with no car since 9/21. My down payment funds are tied up in the Lexus. If I cancel, I will have to wait an additional unknown time to get the money returned to buy another vehicle & start all over again. What a conundrum. I cannot get to my office. I am fearful losing my job & then won't be able to pay for the car. I have been lucky enough to work from home but do not want to keep pushing that. Know that if you are in immediate need a car, do not consider an online purchase where the car is being delivered to you from out of state. I naively made that decision thinking that it could not take that long get from California to North Carolina. I wouldn't be so upset if I was honestly communicated with. But I have been continuously told the car was on time for delivery to the distribution center on 10/4. No one checks to see where the drivers are. Obviously, it wasn't delivered to the distribution center. I haven't yet been informed of that nor have I been told when I will have a car and I am losing money each day I am without one. I am very disappointed. More

Hands down and five stars to Amey the supervisor who assisted me completely throughout my process and concerns regarding my purchase. She was genuine, caring and trustworthy. Amey's point of contacting assisted me completely throughout my process and concerns regarding my purchase. She was genuine, caring and trustworthy. Amey's point of contacting me was hands down- The best 👌 👍 I rate her efforts and results 5 stars!!! More

Excellent service Mr Dane is very helpful I was surprised the way they handle my flat tire. Love it the way they handle my flat tire. Love it More

Driveway is incredibly easy to work with! Mireya is excellent! Will use Driveway again again! Mireya is excellent! Will use Driveway again again! More

I was skeptical about buying a car online for many obvious reasons. But I found that cars on the east coast were much cheaper than cars near my area, so I decided to give it a chance. It turned out to obvious reasons. But I found that cars on the east coast were much cheaper than cars near my area, so I decided to give it a chance. It turned out to be a great experience! From start to finish every person I worked with was kind, knowledgeable, and very helpful. I received excellent communication through the whole process. From start to getting the car was about a week and a half. The car had some damage that we were not aware of, but driveway is covering the costs to have it repaired, both for the parts and the labor. We haven’t registered it yet but got notification that the paperwork is in process. Overall I was very impressed and would definitely do it again and would recommend it to others. More

It has been 28 days since we paid for the car. 2-4 MORE weeks to get the plates. Can’t drive the car without the title to get plates . No notice or warning of this mess. Would NEVER use driveway.c 2-4 MORE weeks to get the plates. Can’t drive the car without the title to get plates . No notice or warning of this mess. Would NEVER use driveway.com again More

This dealership is awesome! The associates help you from beginning to end. They worked hard to help me find the vehicle that I was more than satisfied with. They made buying a The associates help you from beginning to end. They worked hard to help me find the vehicle that I was more than satisfied with. They made buying a car very easy. More

At first I was a little skeptical about purchasing a car online but they made the whole process very easy. And I would definitely do it again. online but they made the whole process very easy. And I would definitely do it again. More

Driveway went above and beyond for me throughout this whole process. There were issues in the beginning securing my vehicle through the dealership and they were on it quickly making it top priority. Ever whole process. There were issues in the beginning securing my vehicle through the dealership and they were on it quickly making it top priority. Everyone was super patient helpful and caring! 10/10 recommend!!! More

Driveway has been the most exciting company I have came in contact with so far they customer service is excellent!!!!! Mireya and the rest of the driveway workers I thank you all again with helping me with in contact with so far they customer service is excellent!!!!! Mireya and the rest of the driveway workers I thank you all again with helping me with my new car. More