Back

Driveway - Online Convenience Delivered

Portland, OR

4.3
1,100 Reviews

No Retail Location

Portland, OR

97225

Directions

By Type

Showing 1,100 reviews

April 25, 2024

Driveway offered me more for my trade than I could get by trading through the dealership. The process was easy and they were there to walk me through the process step by step. I highly recommend using them. More

by Holly Fleenor
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Dana, Matt, Taylor
Apr 26, 2024 -

Driveway - Online Convenience Delivered responded

We are oh so grateful to earn satisfaction for the successful seller's journey of your Audi S5 Prestige, Holly! Thank you for briefly sharing your experience.

April 24, 2024

I had a great experience selling my vehicle through Driveway. I dealt with Raz, Henry, and Joel. All were very professional & personal especially Joel who went out of his way to make me feel at ease wi More

by Tungsten69
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Raz, Henry, Joel
Apr 24, 2024 -

Driveway - Online Convenience Delivered responded

Another successful vehicle sale in the books thanks to the submission of your Hyundai! We would love to include this feedback with the correct transaction in our system alerting all team members mentioned. When time permits, please include your customer name or order number in the context of this review.

April 24, 2024

Bought a car through their online affiliate "Driveway". Provided a deposit, allowed them to obtain financing, and was waiting for a delivery phone call. Instead of a delivery phone call I received a call t More

by RobH
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ryan
Apr 24, 2024 -

Driveway - Online Convenience Delivered responded

Hi there, Rob, We truly regret to learn that your order status changed due to vehicle availability significantly impacting your customer experience. Although we strive to keep our inventory up to date, our service operates on a first-come, first-served basis as the vehicles come directly from our Lithia Motors dealership locations. Availability of any particular vehicle is not guaranteed until a purchase is finalized. All of this information is publicly disclosed on our website regarding the browsing/buying process and how it works. Your feedback matters to us and we intend to share anything received with the assigned team by attaching it to the designated case. Please provide your order number or customer name when time permits, thank you!

Apr 25, 2024 -

RobH responded

I would highly recommend your employees being trained in your "Availability of any particular vehicle is not guaranteed until a purchase is finalized. All of this information is publicly disclosed on our website regarding the browsing/buying process and how it works" because I was ASSURED that the vehicle would be reserved for me. I was ASSURED I would be called back today by my advisor or his supervisor. Has any of this happened? No it has not. Your customer service is poor. Why would I want to waste my time having an advisor try to find me a "comparable" vehicle if they themselves do not even know if it's available. This is 2024. When your online company sells a vehicle, secured deposit and credit they should communicate with the assigned dealership immediately so the dealer can mark it sold. It's not a hard process. My name is Robert Hoffner. Also, your website states a "$500 deposit is required to secure a vehicle". My deposit was to SECURE THE VEHICLE. Not have it sold to another customer two days later. That's two very contradicting statements, pay you to secure a vehicle but it can still be sold until.a purchase is finalized, therefore a vehicle is technically never secured until that car is delivered to your "driveway". Nifty name.

Apr 25, 2024 -

Driveway - Online Convenience Delivered responded

We understand your frustration and appreciate this critical feedback as it helps us identify how.to better serve you and our future customers. Please be assured that it will be relayed appropriately.

April 24, 2024

Driveway is a great online store for cars, fast and easy. Would recommend to anyone! More

by gabby
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marcus
Apr 25, 2024 -

Driveway - Online Convenience Delivered responded

Thank you for sharing your thoughts, Gabby. We would love to match up your feedback here to the correct customer transaction in our system regarding your Toyota purchase. When time permits, please add in your order number or full name to the context of this review as well.

April 24, 2024

My transaction took about 3 months to complete and would’ve been beyond stressful if not for the staff. Tony, Yami, Darren, and Weeda were absolutely phenomenal. They all struck a great balance betwee More

by jdavis93
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony, Weeda, Yami, Darren
Apr 24, 2024 -

Driveway - Online Convenience Delivered responded

Teamwork makes the dreamwork, congratulations Jesse! We're proud to earn your recommendation fulfilling the California order of your Mercedes-Benz Sprinter 2500 High Roof Wagon. Thank you for your patience while your assigned team tackled each phase along with any delays, and ensured all required paperwork was completely accurate.

April 24, 2024

They were very honest and efficient in our transaction. Great use of pda technology. Paperless transaction…almost More

by Emorelli11
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler kelley charlotte
Apr 24, 2024 -

Driveway - Online Convenience Delivered responded

Hats off for giving us the green light and successfully selling your Ford Bronco Sport, Enrico. We are proud to know that satisfaction was achieved with our team delivering honest and efficient customer service.

April 23, 2024

It was scary turning my 30,000 thousand dollar truck over to someone I've never meet. Turned the paperwork in they sent me, guy came at 10:30 at night n picked up our truck. I was out a truck and my title wa More

by jamesbryansnyder67
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff
Apr 23, 2024 -

Driveway - Online Convenience Delivered responded

We are grateful for the opportunity to process the sale of your Ford Maverick XL Supercrew, James! Your post customer experience will be shared with all Sell team members involved communicating with you throughout the customer journey either through email, text, and telephone: Jeff, Isaiah, Anotonia, Brandon, and Seanasea.

April 22, 2024

Made the entire car sell process very easy, also had the best price and are also very flexible to work with More

by Kumaril.pant
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sherry
Apr 23, 2024 -

Driveway - Online Convenience Delivered responded

Oh happy day, congratulations Kumaril! The green light to sell us your Mazda6 i Touring Sedan was indeed a seamless success.

April 22, 2024

Being out of state the video walk thru was crucial and the employee even pointed out minor scratches. First time buying online so was nervous about the process. So far so good and got a better deal than I More

by dadshelpinghand00
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Lacey
Apr 23, 2024 -

Driveway - Online Convenience Delivered responded

We are thrilled to welcome and congratulate you on the purchase of your Ram 1500 Crew Cab, Andrew! A video walk through of your truck surely helped to provide peace of mind as it made its way home from our selling store in Oregon. Thank you for the opportunity to earn your business.

April 22, 2024

Great hassle free experience. I would highly recommend selling cars through Driveway. Very smooth step by step process. More

by LH
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Harley - Valet
Apr 23, 2024 -

Driveway - Online Convenience Delivered responded

Thank you for trusting us with the task of selling your Mazda that ended up being a smooth, hassle free process every step of the way. When time permits, please consider including your order number or full name as we would love to share your comments here with our valet Harley and the rest of the team involved.

...
25
...