Driveway - Online Convenience Delivered

Worst experience ever. Took 6 weeks for delivery , another week for temporary tags and now 60 days tag expired and they can't see to locate the tittle . I call the bank t Took 6 weeks for delivery , another week for temporary tags and now 60 days tag expired and they can't see to locate the tittle . I call the bank to payoff the car and they don't have the tittle , driveway.com doesn't have the tittle either. I'm getting legal help to deal with them. I can't drive the car , I can't payoff the car to get rid of it either. More

The valet who picked up my vehicle was rude. He yelled at me and made me feel stupid when I asked questions, the only reason I went through with the sale was because I needed the money He yelled at me and made me feel stupid when I asked questions, the only reason I went through with the sale was because I needed the money More

Complete waste of time and energy. I selected a Jeep to buy and paid my $500 deposit. I later found out that the dealer had set the price too low but Driveway told me they would hono I selected a Jeep to buy and paid my $500 deposit. I later found out that the dealer had set the price too low but Driveway told me they would honor the price and wanted me to proceed with the process. Since I was registering this Jeep in a different state then my current vehicle I had to purchase insurance in the new state to show Driveway I had insurance in the state that the Jeep would be registered in. My insurance agent jumped through hoops to expedite this for me. Next day Driveway tells me sorry but they will not honor the price after all. I have requested that my deposit be refunded. My Driveway rep Kristina was good to work with and this issue was out of her control. Had to call my insurance agent up and cancel the insurance I had just bought the day before. Caulk it up as another bad car dealer experience like all the others. More

Worst experience ever. Car was delivered in Florida knowing the ac doesn't work. So it proceeded to sit in the repair shop for 5 days. You would think my 7 day test drive w Car was delivered in Florida knowing the ac doesn't work. So it proceeded to sit in the repair shop for 5 days. You would think my 7 day test drive would be extended but no. They will only extend the test drive if the car is still in the shop... seriously? After ac was fixed the check engine light came on which is supposedly my last day of the test drive to send this lemon back. I can go on and on over other un professional issues along the way but I'm hoping upper management reaches out to me tomorrow after leaving this review. 2016 explorer sport from Ramsey BMW New Jersey to seminole fl. Let's not forget this went through inspection at BMW dealer AND Driveway in Tampa (Ford dealer). UNREAL. More

i got approved for financing for a 2021 gladiator and I went to all of their hoops but at the end they never got back to myself to complete the deal. I was ready to get suv 6/7/22 and even today , no vehi went to all of their hoops but at the end they never got back to myself to complete the deal. I was ready to get suv 6/7/22 and even today , no vehicle. caravana has much better user experience More

Got an offer and submitted all information requested and never even got a call back from these people never even got a call back from these people More

It's been 5 months and I can't get my vehicle registered. I call, email and text driveway but i cant get help. They never call me back and rarely respond. Do yourself a favor and go to a normal dealership I call, email and text driveway but i cant get help. They never call me back and rarely respond. Do yourself a favor and go to a normal dealership. This place is a complete disaster. If you look you will see more people with the same problem. More

My only experience was from attempting to buy a car. After I selected the car I wanted, the transaction was immediately paused because of an inventory issue. I spoke to someone on the phone the same d After I selected the car I wanted, the transaction was immediately paused because of an inventory issue. I spoke to someone on the phone the same day who assured me they would look the issue and contact me the following day. That never happened. I sent two emails to their 'support' email address that went unanswered. Same goes for chatting with them online. I am very disappointed in their lack of responsiveness. I've since moved on and decided not to buy a car at this time. More

Purchased my vehicle at the end of January 2022 and have had nothing but issues ever since. I am over $8k out of pocket and twice that amount if not more from financing the rest. Now it have been 12 days si had nothing but issues ever since. I am over $8k out of pocket and twice that amount if not more from financing the rest. Now it have been 12 days since I could legally drive my vehicle I purchased from Driveway.com because as of April 28th they still had not filed my registration that was already paid for by me. I cannot recevie anymore temporary tags for the lift of the vehicle and my apartments are going to tow it from it not having current tags on the vehicle. I spoke to my finance company and have stopped making payments seeing how I am now drained of my savings and missing work due to not having a legal vehicle to drive now 5 months after purchasing it through Driveway. No one is calling me or my financial company back to resolve this issue and I am now about to have a repo on my credit because of this. So I will not be able to purchase another vehicle without out money and with a repo on my credit. I do not recommend using this company!!! More

I sold my car to driveway last month. Their offer was more than any other offer I received so I gave it a shot. The communication with the reps was pretty good although it seems like they Their offer was more than any other offer I received so I gave it a shot. The communication with the reps was pretty good although it seems like they’re all pretty busy so it sometimes takes a little time to hear back. Regardless it’s a smooth process… they inspected my car, I signed some papers, they gave me a check, and took the keys. Simple as that. There were some negative reviews I found while researching driveway before I agreed to sell to them so I was slightly skeptical at first but I’m happy I went forward with it because it was an overall good experience. Also, I had a loan on my car when I sold to driveway and I’m happy to report driveway paid off my loan quick and I got a letter from the lender that my loan was paid in full within two weeks of signing the paperwork with driveway. I’ll come back to driveway when I sell my next car. More