Driveway - Online Convenience Delivered

Tayzen did a fantastic job finding a vehicle that fit my score and budget he fought hard for me 100% happy with the purchase score and budget he fought hard for me 100% happy with the purchase More

The team was very responsive to all my questions and kept me informed each step of the process. me informed each step of the process. More

Worked with Allyshia, who went above and beyond for me. She gathered all necessary info and kept me informed every step of the way. Felt like we were working as a team the entire time. Would recommend 5/5! She gathered all necessary info and kept me informed every step of the way. Felt like we were working as a team the entire time. Would recommend 5/5! More

Top tier service. My agent Lily was there every step of the way. She was responsive and gave me assurance everything was handled properly. Best car experience I’ve had My agent Lily was there every step of the way. She was responsive and gave me assurance everything was handled properly. Best car experience I’ve had to date. Thank you! More

I haven't received my car yet however Driveway. com has been great to work with and my agent Brian went above and beyond to make sure my deal was completed and I was happy I rate him 10 stars com has been great to work with and my agent Brian went above and beyond to make sure my deal was completed and I was happy I rate him 10 stars More

I spoke with Lucas, and he was very helpful in helping me navigate the process and purchase through Driveway. I felt seen and heard and that all my questions were answered. I appreciated this. They told me e navigate the process and purchase through Driveway. I felt seen and heard and that all my questions were answered. I appreciated this. They told me everything I needed to know about retrieving my car, and I got approved to have it delivered to me and I got approved with their financing, which has been harder for me in the past to do, so I was very grateful for this. They were very upfront with me and good at being sociable. Thank you guys so much! More

This review concerns Lithia Motors’ corporate handling of our unresolved Driveway/Suburban Ford transaction. We purchased a used 2016 GMC Yukon through Driveway/Lithia in August 2026. Significant A/C and our unresolved Driveway/Suburban Ford transaction. We purchased a used 2016 GMC Yukon through Driveway/Lithia in August 2026. Significant A/C and exhaust problems appeared essentially immediately, and dealer-side evaluation identified approximately $3,295 in known repairs. The Yukon was returned for evaluation while Driveway’s 7-day/400-mile return period was still active. During that period we sought diagnostic findings, inspection/reconditioning information and related records so we could make an informed decision about whether to keep the vehicle. We genuinely wanted to resolve the situation cooperatively. We liked the Yukon and initially sought a practical solution that would allow us to keep it. After the matter could not be resolved at the dealership/Driveway level, it was escalated to Lithia corporate. In hindsight, this is where our approach changed. We had been treating the situation as a customer-service problem that reasonable people could work out. As the process became increasingly formal and monetary resolution became tied to a broad release, we felt it was necessary to carefully document the entire matter and protect our rights. Lithia ultimately communicated a $3,295 monetary proposal conditioned upon signing the existing Release and Waiver and advised that the waiver would not be modified. The concern for us is that approximately $3,295 closely corresponds to the already identified A/C/exhaust repair amount, while the required waiver goes considerably further. It includes an AS-IS acknowledgment, broad release language involving known and unknown pre-signing claims, confidentiality and non-disparagement. From a consumer perspective, resolving known repairs and obtaining broad finality over an incompletely understood transaction are two very different things. Adding to our concern, the check-engine light illuminated within approximately three weeks of purchase and is now being independently diagnosed. We are not accusing anyone of concealing the cause or clearing diagnostic codes without evidence. But another warning so soon after purchase illustrates exactly why we have been unwilling to sign a broad release before understanding the vehicle’s complete condition. We have pursued resolution through the dealership, Driveway and Lithia corporate. Complaints are now pending with the BBB, Michigan Department of State and Michigan Attorney General. Those agencies have not made final findings. We would still strongly prefer a reasonable voluntary resolution instead of requiring either side to devote additional time and resources to formal proceedings. However, after extensive informal attempts, we are prepared to pursue the formal remedies available to us if necessary. We remain open to a fair resolution and will update this review if one is reached. More

Mireya was an absolute pleasure to work with! She made the process seamless for me and is an asset to you!! She made the process seamless for me and is an asset to you!! More

It was really nice having Matt out of Medford come on the phone who handled my problem professionally and wirh knowledge of buying and selling cars. Was worried the deal was dead, but he saved it!! Thank phone who handled my problem professionally and wirh knowledge of buying and selling cars. Was worried the deal was dead, but he saved it!! Thanks Matt! D. Cranfill More

Anthony did an excellent job walking me through the entire process. He was very friendly and professional. We are very grateful. entire process. He was very friendly and professional. We are very grateful. More