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Doxon Toyota of Auburn
Auburn, WA
372 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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372 Reviews of Doxon Toyota of Auburn
June 01, 2022
Awesome Customer Service from the entire team. Extra attention to detail by Jade Perry and David Alenick. Jade was very detailed and informative for the entire process, and was intuitive about e Extra attention to detail by Jade Perry and David Alenick. Jade was very detailed and informative for the entire process, and was intuitive about ensuring the safety inspections were completed in a timely manner to not interfere negatively with my schedule. David even took time to contact me when ha wasn't working to ensure my needs were met. More
by Torpedo
Employees Worked With
Jade Perry, David Alenick
May 13, 2022
My 05 Sienna runs fine before I dropped off for an oil change. After the oil change, the engine light and VSC light came on. And the dealership wanted 190 bucks for a diagnosis which my car runs fine befo change. After the oil change, the engine light and VSC light came on. And the dealership wanted 190 bucks for a diagnosis which my car runs fine before they put their hands on it. This is so disappointing More
by Erinwei8910
Employees Worked With
George
April 03, 2022
The car dealership sold us the wrong car on purpose. We went in and worked with Joel Ramos to get a brand new Hybrid Rav4. He told us that they have one coming and once the car came in, it was the wrong We went in and worked with Joel Ramos to get a brand new Hybrid Rav4. He told us that they have one coming and once the car came in, it was the wrong car model. But instead of telling us that, they swapped out the pamphlets in the car with hybrid pamphlets and let us drive off with it Thursday night. Saturday we realized that the model was wrong and called back. When we went back in, instead of owning up and apologizing, they tried to sell us a more expensive used car and said they would throw in a roof rack and mud guards like that was going to resolve their mishaps. After going back and forth, they told us we should've known that hybrids take up to 6 months to come in. What?! How were we supposed to know that after Joel told us that he had one for us. They even made us pay a stoppage fee because the check was already deposited. Not sure why I even thought for a second they would offer to pay the $25 just as a nice gesture, but of course it probably didnt even cross their mind. Manager didnt even come in to talk with us, he just kept walking by like nothing was happening. Either one, he doesnt know whats going on in his business, or 2 hes embarrased that his team got caught with their shady business tactics trying to make a dollar. CLOWNS! More
by Zach
Employees Worked With
Joel Ramos
February 24, 2022
Had scheduled service today. Service was fast , efficient and staff was very friendly. Thanks for getting car done earlier than ecpected when you guys heard I was waiting. Service was fast , efficient and staff was very friendly. Thanks for getting car done earlier than ecpected when you guys heard I was waiting. More
by Codi_descalso
Employees Worked With
Neriah and tech Alex M
October 19, 2021
I spent 3 hours at Doxon and decided to put a $500 deposit down on a car that was supposed to arrive in October. About a month later, no updates. I call back the dealership and the car I put the depos deposit down on a car that was supposed to arrive in October. About a month later, no updates. I call back the dealership and the car I put the deposit down for didn't exist. I had sold my car in anticipation of this car coming, and now I don't have a car to drive for MONTHS. I took my business elsewhere but I was told that the earliest they could get the car I originally wanted was not until December. Unbelievable service by Doxon. Never coming back and never recommending to my friends and family. More
by Ayaka
Employees Worked With
David Streeter-Dybdahl
October 09, 2021
I'd like to thank Doxon Toyota and Ken Thompson for a great experience. New cars are scarce right now and other dealers have of 2 to three thousand above manufacturers suggested retail. Not on the Ve great experience. New cars are scarce right now and other dealers have of 2 to three thousand above manufacturers suggested retail. Not on the Venza mode were seeking, Ken very upfront about the shortage of inventory and when they would be actually receiving a car with the equipment my wife was seeking. Unfortunately that time line ended up being to long and bought a vehicle at another dealer. No problem Doxon made a refund of my deposit the same day I notified them, no questions, no hassle. If it had not been the longer wait time, which they had no control over, I would have purchased from them. I dealt with over five Toyota dealers in the area in my search and they were by far the best to deal and very competitive in the price. More
by orcatom
Employees Worked With
Ken Thompson Internet Sales
September 10, 2021
Have purchased 2 vehicles from Doxon Toyota. Service from Ty Sisson and Samantha was great! Finance dept was great too. No pressure sales. Happy with the our vehicles! Thanks Ty and Samantha! Ty Sisson and Samantha was great! Finance dept was great too. No pressure sales. Happy with the our vehicles! Thanks Ty and Samantha! More
by Bella
Employees Worked With
Ty Sisson, Samantha
August 17, 2021
We have been searching for a new truck and were looking for a dealer that wasn't going above MSRP and that had something in stock or incoming. After searching numerous dealers with no luck I turned to my for a dealer that wasn't going above MSRP and that had something in stock or incoming. After searching numerous dealers with no luck I turned to my car club for advice. The name David Alenik came up numerous times. I've had dealings with Doxon for service, never sales. I didn't have a very positive opinion about their service department, but decided to reach out to David anyway. My initial phone call was to let him know what we were looking for. He had one pretty much identical to what we were looking for. We arrived at the dealer 2 hours before closing, inspected the truck and had everything signed within 2 hours. David knows his stuff. Think about that. He knows the ins and outs of a car deal. He knows his product and what accessories, both OEM and aftermarket, are available. Most other sales reps. seemed to know little about their product. David is also not the typical salesman. It's almost a negative to call him a salesman. He guides the process in a completely above board manor. Nothing hidden. David, Karl, and Aboubacar made the process as easy as it possibly could have been. As far as service goes, we'll see. I have high hopes and look forward to dealing with them in the future. My advice to anyone looking to purchase a new or used car. Leave the hype aside. There is usually a catch. Look up David Alenik. I truly believe you will find a go to person for life. More
by 1tmica
Employees Worked With
David Alenik, Karl Tan, Aboubacar Toure
June 26, 2021
I have 2 cars which are recommended changing front brakes immediately, when I brought them to another repair shop for replacing front brakes as recommended. After opening, they showed me , both of the brakes immediately, when I brought them to another repair shop for replacing front brakes as recommended. After opening, they showed me , both of them are still good. The technician said at least 70% . I can show you the evidences . I took photos all of them. But I can not post here More
by Whitesail1988
Employees Worked With
Maintenance service , David Streeter-Dybdahl
