Doxon Toyota of Auburn

Absolutely Terrible Experience - Avoid This Dealership at All Costs! I’m beyond furious with this dealership. I bought a 2016 Ford Escape from them for $14,000, and after just 4 months, the car breaks dow All Costs! I’m beyond furious with this dealership. I bought a 2016 Ford Escape from them for $14,000, and after just 4 months, the car breaks down with major issues. I’m now stuck paying $6,000 for repairs that should not have been necessary for a car that’s barely been driven. What’s even worse? I reached out to the dealership multiple times, hoping for some accountability or assistance. **No response.** They took my money and disappeared, leaving me to foot the bill for a car that clearly wasn’t worth the price they charged. Now, with $6,000 in repairs, I’ve essentially paid **$20,000** for a car that’s still not reliable, when I could have spent that money on a newer, better vehicle. This is an absolute scam. Save yourself the trouble and find a dealership that actually cares about their customers and stands behind their products. I’ll never be back, and I’ll make sure everyone I know knows how poorly I was treated here. More

Bought a 2024 Tacoma truck last weekend. Jonathan Le was very knowledgeable and helpful. It was a great experience at Doxon Toyota. Jonathan Le was very knowledgeable and helpful. It was a great experience at Doxon Toyota. More

I bought a new Tundra at Doxon from Ben Bouyahmed. I could not have been happier with the experience I had with Ben. He’s comfortable to be around, not at all pushy, and very funny—we laughed a lot. I could not have been happier with the experience I had with Ben. He’s comfortable to be around, not at all pushy, and very funny—we laughed a lot. He answered all my 1000 questions, and gave me all the information I needed to feel confident I was getting the right truck for me. And he worked tirelessly to find the truck I wanted, and actually drove out of Western WA to get it! I highly recommend Ben for anyone looking for a truck. You’ll learn a lot, drive away with your perfect vehicle, and have fun during the whole process. Thanks Ben! More

The Best Dealership I Have Ever Come Across. Excellent Customer Service & A Fantastic Price on A 2024 Toyota 4Runner at Doxon Toyota. It Started With a Chat With Sales Associate Sahil & A Set Pr Excellent Customer Service & A Fantastic Price on A 2024 Toyota 4Runner at Doxon Toyota. It Started With a Chat With Sales Associate Sahil & A Set Price on 4Runner. I Brought My Trade In & Received A Great Price Which Was Very Close To My Asking Price. Keep In Mind Of Your Trade & Actual True Trade Value. If Trade Is Worth What You Say It Is Well Then You Will More Likely Be Buying A New Vehicle. Our Sales Associate Sahil Listened To Our Questions & Answered Them. Excellent Customer Service. A Lot Of Times Buying Any Vehicle Can Be Very Stressful. Inside Doxon Toyota There Is A Relaxed Environment. Lots of Seating And A Sandwich & Coffee Stand Inside Dealership. Every Other Dealership’s Been Vending Machines LOL. Everyone We Came In Contact With Us Excellent Customer Service. I Can This Is The 1st Time Buying a New Vehicle At This Dealership I Got The Deal of A Lifetime. We Are So Grateful It All Started With A Chat Online. I Had Just Wish I Came Here 25 Years Ago, Well Better Late Than Never. Job Well Done Doxon Toyota. If Your On The Fence On Buying a New Toyota Check This Toyota Dealership Out. Think Outside The Box, Check Other Dealerships Out. We Did & Doxon Toyota of Auburn Got Our Business & Future Purchase. Thank You, Matthew & Keiko More

Previously wrote a negative review. Auburn Toyota They called me up and changed the problem. Thankful for that Auburn Toyota They called me up and changed the problem. Thankful for that More

Was very disappointed that, after years of good service, I was pushed repeatedly to get a $5,000 service. When I finally agreed to do it, I ended up at a different Toyota dealership who told me there was no I was pushed repeatedly to get a $5,000 service. When I finally agreed to do it, I ended up at a different Toyota dealership who told me there was no problem and the service wasn't really needed. My trust is broken and I don't feel I could ever go back. More

Ran into a lot of issues with the “Financing Manager” and random other employees. The salesman I had was fabulous though everyone else was crap. Went in with cashier check for the car I wanted and every step random other employees. The salesman I had was fabulous though everyone else was crap. Went in with cashier check for the car I wanted and every step of the way the financing manager for the dealership kept giving me road blocks telling me where I had to register a vehicle and refusing to simply issue a 3 day, 7day or month long temp tags and trying to get me to pay an additional 2,000 to register it where I had intended to. This man kept trying to run my credit when there was absolutely no reason he needed to, again check in hand, other than he was trying to get me to use one of their preferred loan companies or to try and hide more fees within the documents. More

I purchased myToyota Highlander in 2015 from the Puyallup dealership. We moved and I decided to take it to the Auburn Doxon Toyota dealership. I figured it was a trusted location on the premise of the Toyo dealership. We moved and I decided to take it to the Auburn Doxon Toyota dealership. I figured it was a trusted location on the premise of the Toyota brand name. I went in for a routine check. After waiting one of the service writer rep pulled me aside. She asked a few questions about my history and after digging in prided several items she was surprised I had never done on my vehicle. I had her look up what history she was able to see from the other service dealership and explained those things hadn’t ever been recommended and that I did not currently have any issues with my vehicle. It was a speculative recommendation of a service she said I was in dire need of to maintain the reliability of my vehicle. She proceeded to tell me some advice and used the angle that if I were her daughter a list of must do items I had to get done to my vehicle. The way she worded it made it seem as though the Puyallup service department had been neglecting the maintenance on my vehicle. I’m a mom of 3 small kids and relay on my vehicle to get us around and maintain my job. It was a big order just under $3k in servicing. I trusted what she had explained to me and that even though the services were expensive it was better to trust a Toyota tech then a random shop. I decided I would get those things taken care of at my next appointment to ensure the longevity of my reliable vehicle. I took my vehicle in for the appointment for the list of “much needed” servicing. The drive home backing into our driveway in reverse it sounded and felt like the transmission was slipping with a jarring vibration. This had never happened previously. I called and they asked to have it back immediately. With all the servicing I asked and they agreed it was possible a fluid didn’t get topped off. After reviewing it here’s what I got. The technician test drove vehicle and could duplicate concern of chatter or slipping feeling while applying load to transmission while in reverse. The suspected solution would be a automatic transmission assembly band replacement for $8,623.10. I want to reiterate I did not have any issues like this until after it was serviced. In conversations they still couldn’t even guarantee this would fix the issue or it was 100% the problem. The mechanic said he wasn’t sure why that was happening. Generally a transmission issue happens while you are in gear not in reverse. After phone calls and trying to get more clarification on what exactly the issue was and how and why it was happening they agreed to just do it for half the cost. The whole process and engagement with this dealership has slimy vibes. Those service writers that check you in get commissions on all work done. Completely fine but playing on the heartstrings and guilting customers by telling them to do service is a manipulative tactic to get you to fit a bill at 300% the cost. Especially when they push something to be done when there are no known issues with the vehicle and previous inspections did not flag anything by the technicians. It would be one thing if I hadn’t taken my reliable no issue vehicle in and then not received a problem back after service. Not only is there a reverse issue with my Highlander the gas sensor is off. When filling my tank I used to get over 308 miles to a full tank, now it’s at around 288. It has a 17.9 gallon tank, when I fill up it only allows close to 16 gallons to an empty tank. I give this review as a warning for those trusting their money with Doxon. Just because it has the Toyota name doesn’t mean I would trust your Toyota with them. If you do beware of over priced servicing, slimy tactics and hope your vehicle returns to you in at the very least the same condition you left it or you may just end up with worse. By the service they performed on my Highlander transmission two other certified Toyota service mechanics said they compromised the reliability of my transmission in my Highlander. It isn’t recommended to do what the service writer recommended. Along with the fact of the bill was 3x the inflated cost compared to other technicians. Service writers after reviewing what the techs said that they couldn’t simulate the problem but were only making a recommendation to try and cover the problem based on speculation not on finding and identifying an issue. The tech manager even said because there was no critical identified issue they could pin point that I can just drive my vehicle and I can get away with it. They did not repair my vehicle all they did was over service for profit and increased the probability of my car having issues along with the two they caused. As a learning opportunity for others. You cannot always trust that a dealer holds the same standards and trust behind the Toyota brand name. More