Doxon Toyota of Auburn

Service at Walmart is better. Brought my car in for an oil change, took over 2 hours to complete. Service advisor didn’t even go over the maintenance/service sheet after the car was done. The car wash w oil change, took over 2 hours to complete. Service advisor didn’t even go over the maintenance/service sheet after the car was done. The car wash was mediocre, my 9 year son washes car better. Don’t expect much here, sadly you should double-check their work before you leave. More

Took my car in for a tire pressure issue. They let me know they had found a nail in my driver side front tire and they were able to remove and refill the tire for me, and I was all good to go. Right when know they had found a nail in my driver side front tire and they were able to remove and refill the tire for me, and I was all good to go. Right when I got back in the car, my tire pressure light came back on. I got out and looked at the tire they had said they fixed and there was the nail I could see right in the middle of my tire. I ended up just going to Les Schwab instead to have them fix it instead. Disappointing. More

Avoid this dealership at all costs. Service takes several hours longer than they say it will take. Poor attitude, saw several of the sales staff and the 3 managers sitting in their office all not wearing mas hours longer than they say it will take. Poor attitude, saw several of the sales staff and the 3 managers sitting in their office all not wearing masks around their faces. The crummy service and poor attitude fits the now crime ridden area of Auburn quite well, you should expect to wait several hours longer than you were told, and get an attitude from your service advisor that tells you they really hate their job. Waited in the showroom area for several hours and the impression I got is they all hate their jobs. I think I saw one person smile the entire time. All 3 managers in the office wouldn't make eye contact and had scowls on their uncovered faces. If you hate your job that much just quit seriously More

They don’t stand behind their work. I took my mom’s 2016 Camry to Doxon because the sunroof was leaking. They charged me $350 and said it was fixed. After the next rain, it was apparent they had not fixed i Camry to Doxon because the sunroof was leaking. They charged me $350 and said it was fixed. After the next rain, it was apparent they had not fixed it. When I took the car back, they told me that because the sunroof was not factory installed, they would be unable to proceed. They have refused to return any of the $350 they charged. The sunroof was installed by a company recommended by the dealership my mom purchased the car new from. Avoid this dealership at all cost. More

I took my vehicle in for service. I wanted to change oil I took my vehicle in for service. I wanted to change oil and reset the tpms. However, when I got my car back the light was still on, they didn’t do a I took my vehicle in for service. I wanted to change oil and reset the tpms. However, when I got my car back the light was still on, they didn’t do any thing More

Well after reading all these reviews I guess I now know for sure my file is not marked (I literally just asked George in service this very question last week) I have had nothing but issues with the service for sure my file is not marked (I literally just asked George in service this very question last week) I have had nothing but issues with the service dept. especially after they put in their new fancy waiting area (years now) service has gone down hill to say the least. Well, I take it back I might be marked but simply not the only person having continuous issues with the service area! More

October 31, 2020 I brought my Sequoia in for routine service. I was told it would take an hour and a half to two hours. I waited in the waiting area. After two and a half hours I had to inquire myself a service. I was told it would take an hour and a half to two hours. I waited in the waiting area. After two and a half hours I had to inquire myself about how long it was taking, no one ever came to me. Employees were talking amongst themselves and not busy. It doesn’t take much to communicate. I was told at the beginning I would get a car wash and vacuum, at almost four hours I got my car back, with no car wash or vacuum. Very poor customer service. Had I known it would take that long, I would have planned my day differently. I have been going to this service center for over 20 years with various Toyotas that I have owned, and the customer service department has really declined. No text or in person to tell me my vehicle was taking way longer, and an attitude that my time didn’t really matter. I’m very disappointed. More

On 11/07/2020 I took my vehicle in for service. When I got my vehicle back, my handicap placard was missing. The service people STOLE my placard. Does Toyota care? No, I've called them repeatedly, lef got my vehicle back, my handicap placard was missing. The service people STOLE my placard. Does Toyota care? No, I've called them repeatedly, left messages and they refuse to call me back. More

Everything was fine except for the tire pressure. When I left my gauge was still on and showing no pressures for any of my tires. The light is still on and sometimes flashes, then goes solid with no pressur left my gauge was still on and showing no pressures for any of my tires. The light is still on and sometimes flashes, then goes solid with no pressures showing. Very distracting. Why wasn't it reset? More