Downtown Ford Sales

We were looking for a Maverick hybrid pickup in the Fresno area and were disappointed in the lack of availability...anywhere. Plus if there was one to be found, there was an added 10K markup to the li Fresno area and were disappointed in the lack of availability...anywhere. Plus if there was one to be found, there was an added 10K markup to the list price! A quick internet search located one here at Downtown Ford Sacramento and, since it was Sunday, I didn't have much hope in getting it. So through the internet Chat, I asked that someone call me. Within 5 minutes or less, Nich Terrasi called. I told Nick that I really wanted to come and look at the truck and we fully intended to purchase...if the deal was right. He gave me assurances that he would hold the truck until we arrived. With that, my wife, my dog and I loaded into our Prius and drove 2 1/2 hours from Fresno to Sacramento. Nick hooked us up with Dru and we finalized the transaction. But we were not done! I wanted to sell the Prius myself but my wife asked Dru what he thought it was worth since the give free valuations on used cars. I got a much better than expected offer for the Prius, and considering what I would need to do to sell it myself, our Prius became part of the deal. So, bottom line, we got what I considered an excellent deal, sold the Prius, got a new hybrid Maverick (42.6 MPG by the way!!!) and went on our way back to Fresno. We were tired and it was evening, but I would do it all over again. Nick and Dru were golden in there ability to help with all our concerns, met us on all of our requests, didn't try to load us up with with services we didn't need or want. They just made an honest deal which satisfied us all. We couldn't ask for a better experience...period! More

Excellant customer service by Bethany and Simon. Both put the customer first and take time to understand the situation. Both put the customer first and take time to understand the situation. More

My visit of sacramento ford was very great everyone was really nice and helpful I highly recommend this dealer really nice and helpful I highly recommend this dealer More

I bought my very first car at Downtown Ford Sales and I received excellent customer service. Bethany went above and beyond to make this happen! Even after I left the dealership, she was very quick to respo received excellent customer service. Bethany went above and beyond to make this happen! Even after I left the dealership, she was very quick to respond to any questions I had. Thank you Downtown Ford! More

Great place to purchase! I’ve purchased several vehicles from several dealerships. My Downtown Ford experience was by far the most pleasurable! If you’re tired of the inces I’ve purchased several vehicles from several dealerships. My Downtown Ford experience was by far the most pleasurable! If you’re tired of the incessant sales pitches about extended warranties, exterior paint protectant applications, ability to GPS track your vehicle to the outer rims of the galaxy, and $1000 to inflate your tires with nitrogen…check out Downtown Ford. They were no xx! My next purchase will begin at Downtown Ford of Sacramento. Ask for Austin Wilson More

Horrible and dishonest. We placed and order and they lied about getting the paperwork pushed through. We placed and order and they lied about getting the paperwork pushed through. More

Let me start off with the good. Had an incredible experience with the sales associate Liliana. She was professional, courteous, and patient. Every other individual that I dealt with Had an incredible experience with the sales associate Liliana. She was professional, courteous, and patient. Every other individual that I dealt with was ac complete nightmare. Which is why this will be a thorough review. The few times that I had spoke with D'angelo, whether over phone or in person, felt like a total drag. He seemed annoyed that I wanted information regarding the vehicle I had ordered and proceeded to make it my fault when he was unable to contact me(even though he has my email, phone, and voicemail access). I'm pretty sure he was leading my overall vehicle process but was an absolute pain in the xxx to deal with. So much so, that I began not wanting to call and even ask about the progress of my vehicle. When I finally went in to pick up my vehicle, the whole process felt scummy and dishonest. The finance personnel couldn't explain to me the details of an ELO GPS requirement which cost around $800. For some reason there were a ton of added components that I didn't ask for which were forced into the cost of the total vehicle and had a lackluster explanation. When I proceeded to ask questions about the additions, the woman overseeing the financing contract became frustrated. I guess we're expected to just shut up and pay money without understanding what we are paying for right?! On top of that, she showed me my credit score which was incorrect!! I proceeded to pull up my cell phone and show her the correct credit score, at which she became once again frustrated. All in all, the entire experience felt deceitful, frustrating, and downright awful. I was made to feel like a nuisance when I had a question or concern. Ford genuinely needs to find a way to skip the middle man (like Tesla) and shy away from dealers, otherwise risk a tarnished reputation as a result. More

I negotiated a deal with Sebastian Gutierrez on a car to be shipped to me. When the paperwork arrived, he’d added on $1,200 worth of extras. When I said no, he canceled the deal and said my deposit would be be shipped to me. When the paperwork arrived, he’d added on $1,200 worth of extras. When I said no, he canceled the deal and said my deposit would be refunded. Buyer beware, that’s completely dishonest. More

I had it call David hall to find out when my oil change was due and he told me just let the oil light come on that will cause my car to blow up. And then it’s the 3rd thin that I’ve had to replace my righ was due and he told me just let the oil light come on that will cause my car to blow up. And then it’s the 3rd thin that I’ve had to replace my right front Motor mount and then they tried to tell me that my transmission mount was bad and I’ve already replace that as well which they never fix well that probably Thankyou Shirley Newhart More

I went there to look at an SUV that was priced at just under $21,000. They first quoted me a price that was right around $24,000 before tax. I pulled up their own website and said that's not right. Then a under $21,000. They first quoted me a price that was right around $24,000 before tax. I pulled up their own website and said that's not right. Then after speaking to a manager they came back with the sales price that was online. After all the taxes,fees,insurance,warranty, and add ons to the car they said it would be a little over $31,000. Ridiculous. Also I mentioned several times I didn't want my credit ran and they acted like a soft credit check would not get me an accurate interest rate at all. So they came back with a 12.99% interest rate. I told them I didn't want the things they added on and of course they said the most expensive add on, the navigation that was almost $900 couldn't be removed. I told them I don't want a $3000 truck warranty, a 5 year car doc fee of almost $1400. They came back the second time only removing the gap insurance and dropping the interest rate to 7.99% interest rate. So a car that started off at $20,966 after all their taxes fees and ad ins was $29,171.25. I don't know if it's because I was a young woman by myself but I don't appreciate the games and blatantly trying to get thousands of more dollars out of me. I definitely won't be purchasing from them or recommend anybody go there. More