Downey Hyundai - Service Center

Alex offered amazing service excellent communication and was very prompt and honest. We drove over thirty minutes out of our way the service from Alex was totally worth it. was very prompt and honest. We drove over thirty minutes out of our way the service from Alex was totally worth it. More

If I knew buying from Downey Hyundai was going to be a nightmare I would’ve never done business here. They’ve had my car for 4 months, and my car is still spazzing out the next day of pick up. They claim nightmare I would’ve never done business here. They’ve had my car for 4 months, and my car is still spazzing out the next day of pick up. They claim to have done a test drive but yet, the next day after pick up my car shut down and now my car is shaking uncontrollably and my engine light is on. On top of this, the service manager Angel, is unprofessional and unqualified to have that position. He was extremely rude and unhelpful when explaining my car issues and why I was dissatisfied with the service I was being given. He would not let me finish any of my sentences and kept cutting me off, and had a horrible attitude towards an upset customer. I do not recommend Downey Hyundai and I would never purchase here again. More

Love the service there and love everyone’s customer service. Everyone always has a smile and they always greet you. service. Everyone always has a smile and they always greet you. More

Overall my experience there was pretty good. They stayed till after hours helping me sign all my paper work They stayed till after hours helping me sign all my paper work More

They were very courteous, responsive, and professional in the service department. I would recommend Downey Hyundai the service department. I would recommend Downey Hyundai More

Excellent Customer service by Ricardo and the whole staff. Loved the free shuttle ride home staff. Loved the free shuttle ride home More

Not professional. . unhelpful.. very rude.. Sent me away in a car that didn’t work.. had to miss another day of work just to go get my car fixed after weeks without it . unhelpful.. very rude.. Sent me away in a car that didn’t work.. had to miss another day of work just to go get my car fixed after weeks without it.. just to find out that there were hoses that weren’t hooked up to my engine. Almost got hit by a semi truck getting on the freeway cause my car had hardly any power. My car was filthy inside and out.. More

I scheduled the service appointment back in May to get the recall fixed on my vehicle and to fix the issue regarding the clicking of my steering wheel. This location did not have any next-day appointments the recall fixed on my vehicle and to fix the issue regarding the clicking of my steering wheel. This location did not have any next-day appointments available on their online portal. I scheduled an appointment for late July. I came in, the overall service was great and the advisor went above and beyond in making sure my needs were met. The parts that needed to be replaced was affordable. However, I would have to say that the labor costs were way over my budget and too expensive for what it is worth. I wish it was more affordable for longtime customer. More

Alex was super helpful and friendly. I highly recommend going here for your service/maintenance needs! I highly recommend going here for your service/maintenance needs! More

I had an appointment at 9. Arrived at 9am. Ricardo checked me in. I heard another tech say the wait was 2hrs with an appointment. But Ricardo got me in and out within an hour Arrived at 9am. Ricardo checked me in. I heard another tech say the wait was 2hrs with an appointment. But Ricardo got me in and out within an hour. Very friendly and great customer service. I hope he's there when I have to go back in October for an oil change. More