Downey Hyundai - Service Center

Excellent service at the service department! Erica took care of my car and provided 5 star service at every step! Erica took care of my car and provided 5 star service at every step! More

Highly impressed with the customer service I received from Isaac. It was my first time ever having to go in for maintenance on my car and I was nervous, not knowing what to do, but he made the entire pro from Isaac. It was my first time ever having to go in for maintenance on my car and I was nervous, not knowing what to do, but he made the entire process so easy. More

BEWARE First they didn't want to honor my engine's warranty (engine was turning off while driving) Then they replaced my engine on warranty but, then it wouldn't accelerate like it should and insis warranty (engine was turning off while driving) Then they replaced my engine on warranty but, then it wouldn't accelerate like it should and insisted it was fine , they left a big scratch on my bumper. They fixed the scratch but wouldn't fix the inability to accelerate properly,first they refused to have a technician test drive the car with me then they insisted its fine because they can't figure out why, then they insisted I take my car back or they would tow it. They had my car from December 16th to February 3rd! My car is in worse shape than it was when it went in! They insisted that it was safe for me to drive a car that doesn't accelerate properly home and refuse to acknowledge that they messed up my car even more, they even tried to tell me that when an engine is replaced the car still shouldn't drive like new. Ricardo Velasquez Services Alex Abarca "service manager " Oscar Aldana Service Director More

Great costumer service , I was helped by Isaac Martinez who was very kind and knowledgeable and answered my questions. who was very kind and knowledgeable and answered my questions. More

After oil change on 2/3/2023, I noticed my car making a loud humming sound so I scheduled a follow up appointment for 2/6/2023. When I arrived I was placed with Chris Magana, who seemed flustered and confu loud humming sound so I scheduled a follow up appointment for 2/6/2023. When I arrived I was placed with Chris Magana, who seemed flustered and confused with me/my appointment needs. He told me that my follow up appointment would take 2 hours or more and that I would have to leave my car, I was confused because I was just coming in for a follow up, not to leave my car all day, which I was not prepared to do so I had to cancel the appointment and leave. I am rescheduled again for 2/10/2023 at 6:30am. I hop to have a better experience. More

Jackie is the best. Thank you for a quick turnaround. xxxxxxto the hole team. Thank you for a quick turnaround. xxxxxxto the hole team. More

The service fix the problem with my lights going in and out. The staff is always nice and respectful. out. The staff is always nice and respectful. More

Quick service, was in/out in about 2 hrs. Professional and knowledgeable staff, overall good experience! Professional and knowledgeable staff, overall good experience! More

Super friendly and fast service. Felt welcomed when I first arrived there. One thing though last time I came the cover from under my car became unscrewed two screws were lost I had t Felt welcomed when I first arrived there. One thing though last time I came the cover from under my car became unscrewed two screws were lost I had to repalce them myself, if you can be more mindful of these little things would be ever better. Other than that, really satisfied with the service. More

excellent staff. Polite, courteous, friendly. Explained all issues to me in plain english. vehicle was ready when promised and was cleaned. Polite, courteous, friendly. Explained all issues to me in plain english. vehicle was ready when promised and was cleaned. More