Downey Hyundai - Service Center

Very courteous and professional. Was very helpful. had me in and out inappropriate amount of time. Was very helpful. had me in and out inappropriate amount of time. More

I continue to receive awesome maintenance service and support from the Service Department. Thank you! support from the Service Department. Thank you! More

I would not recommend going to this Hyundai to get your car serviced. They charge way more than the other Hyundai around the area. I brought my car in on a Saturday because my car would not start and Jacly car serviced. They charge way more than the other Hyundai around the area. I brought my car in on a Saturday because my car would not start and Jaclyn Fernandes told me that the diagnostic would be done on Monday. I contacted her on Monday for the status of my car and she said they still didn’t get the diagnostic done. So Tuesday comes and I called and a different worker told me that my car was finished. I took an Uber with my own money only to find out that my car was in fact not done and still the diagnostic was not done yet. I asked if I could get a rental car since I need a car for work but Jaclyn said I can only get a rental once the diagnostic was done. I’m just confused why it takes so long to get a diagnosis. Finally, I call back around 5pm and told Jaclyn was busy with another client so I would get a call back. It was almost closing time and I get a call from her. She said she got the diagnostic and I approved to have them service my car for the spark plugs and coils. But I still do not know why or where the oil leak was which was the cause for the damage on the spark plus and coils. I wish I got a better explanation from her because when I go to a different Hyundai they always explains things so it’s easy to understand. Jaclyn also said I needed my front brakes replaced but after going to a different Hyundai, that was false. I cannot trust this place because why did I get charged so much for the labor fee when my car was only worked on for one day. I feel like they just charged me for how long my car was there instead of the actual time period my car was getting serviced. When I got my spark plugs and coils replaced at a different Hyundai, I was only charged $160 for the labor but here in Downey I was charged $630 for the same service. It is such a scam. I would have wanted better communication for Jaclyn. Sometimes I would text her and she would not reply until hours later or not reply at all so I would have to call. I will not be coming back here to get my car serviced ever again. More

I had the 3 year 30000 mile complementary oil change but is was not honor they stated that I exceeded my oil changes even though my vehicle didn't exceed 3 years or 30000 miles I had ro pay. is was not honor they stated that I exceeded my oil changes even though my vehicle didn't exceed 3 years or 30000 miles I had ro pay. More

Jaclyn was great, very knowledgeable and she took the time to explain everything. I highly recommend this dealership time to explain everything. I highly recommend this dealership More

After disappointing service experiences at other dealers, It was a pleasure to get straight answers and, better yet, a positive resolution to a vexing problem with my car. Jaclyn was friendly, communicative It was a pleasure to get straight answers and, better yet, a positive resolution to a vexing problem with my car. Jaclyn was friendly, communicative and efficient and made me feel like a valued customer. I will definitely return to Downey Hyundai for future service needs. More

Even though I had to wait long the service was still good I had been there since 7:30 in the morning I had been there since 7:30 in the morning More

I took my car in for a recall and even though I had an appointment at 10:00 am, more than 2 hrs after my car wasn’t ready. When I personally asked Gio about the status of my service, he then went to get appointment at 10:00 am, more than 2 hrs after my car wasn’t ready. When I personally asked Gio about the status of my service, he then went to get my car to the service shop and everything all together only took less than 15 min. I also wanted to have an oil change done on my car but after listening to two other clients that they had waited more than 2 hrs. I changed my mind. This was my first time visiting your dealership and unfortunately you guys didn’t meet my expectations!! More

Always great service. Took my needs into consideration. Felt comfortable with the service provided. Will come again. Took my needs into consideration. Felt comfortable with the service provided. Will come again. More