Downey Hyundai - Service Center

The help and great customer service is always excellent. Very clear on what the recommendations of service needed for my vehicle. Very clear on what the recommendations of service needed for my vehicle. More

Even though it was under construction the staff was very nice and kept everything organized nice and kept everything organized More

They were very polite ,knowlaged and fast. It was a good experience for me to use this facility for my car. Thanks them. It was a good experience for me to use this facility for my car. Thanks them. More

They were very professional and curtious and did the work in a timely manner thank you in a timely manner thank you More

I have purchased several vehicles From this dealership in the past and have now had a very bad experience with the service department. The lack of communication is by far the worst I have ever experience. Th the past and have now had a very bad experience with the service department. The lack of communication is by far the worst I have ever experience. The person that was helping me with my vehicle originally said my vehicle was going to be fixed in 4 days and after that 4 days I called almost every day and could never get ahold of her. When I spoke to someone else they would tell me she would call me back and never did. After 2-1/2 weeks I finally received a call that my vehicle was ready. When I went to pick it up I was told that it was something completely different from the first call I received. And the part that was bad was a sensor that was bad. Needless to say I was very disappointed. More

Chris Estrada, was very professional, very good customer service skills. He went above and beyond, kept me informed even on his day off. service skills. He went above and beyond, kept me informed even on his day off. More

My Service Advisor was Isaac Martinez. Isaac was great! Isaac was very friendly and provided excellent Customer Service. Isaac treated me like a valued Downey Hyundai customer. Thank you Isaac was great! Isaac was very friendly and provided excellent Customer Service. Isaac treated me like a valued Downey Hyundai customer. Thank you Isaac More

Hyundai Downey set the bar across the board for a perfect customer experience. From the moment I reached out to finance a new car, their sales team was responsive, respectful, kind, extremely knowled perfect customer experience. From the moment I reached out to finance a new car, their sales team was responsive, respectful, kind, extremely knowledgeable, not only about the vehicle itself, but in walking me through the entire process. I really appreciate their patience and help throughout the whole buying process. I really love my new Elantra Hybrid 2023. Abraham and Ravi, thank you for everything! More

Very unorganized. They had my car for four days. Isaac was out Wednesday, so why couldn’t another person help us. He quoted me $700.00, then told me there wasn’t tha They had my car for four days. Isaac was out Wednesday, so why couldn’t another person help us. He quoted me $700.00, then told me there wasn’t that much damage, but now the price is $992.00. That just doesn’t make any sense. More

Jaclyn helped me out with my car problem and she was very polite, caring and professional. I car was fixed at no charge which was awesome. The only reason I didn't give the dealership a perfect score was bec polite, caring and professional. I car was fixed at no charge which was awesome. The only reason I didn't give the dealership a perfect score was because they took a long time to give me my vehicle that day when I came to pick it up. They had me wait outside for about 25 minutes. Also it felt awkward, seeing a lady argue with the supervisor outside, right in front of me. Other than that the service was great👍 More