Downey Hyundai - Service Center

Wait time for an oil change is crazy considering it is by appointment only. Even the car was backed up! Need to better manage their appointment system appointment only. Even the car was backed up! Need to better manage their appointment system More

The place is bright , clean and spacious. the sales person was pushy and exaggerates but of course it is his job to sell. There was one lady who was friendly and concern for my well being the sales person was pushy and exaggerates but of course it is his job to sell. There was one lady who was friendly and concern for my well being , she offered me water and made sure I'm comfortable while I wait for my paperwork. More

This place is nice and staff is friendly. Cesar is a very helpful and professional person. Cesar is a very helpful and professional person. More

there were basic issues that could have easily made the experience of arriving going through the service process and exiting much more pleasant. I know the service folks were not too busy because when I ca experience of arriving going through the service process and exiting much more pleasant. I know the service folks were not too busy because when I came to pick up the car, they were sitting there just chatting and the times I called to find out the update on the car and why I was getting messages on my Hyundai, I had to ask number of times and follow up when they should have been doing that themselves. The car was returned dirty and they were stickers on the window that I had to go back inside and ask for them to be removed. Very very poor customer service. More

Great service . Very friendly and professional will definitely refer a family member to Downey Hyundai! Very friendly and professional will definitely refer a family member to Downey Hyundai! More

I have used 2 other Hyundai dealership service departments in SoCal and Downey is the best! departments in SoCal and Downey is the best! More

Alex, Jose and Mohalie great customer service. I was taken care of from beginning to end. Service is great. I was taken care of from beginning to end. Service is great. More

Everyone very welcoming and polite. Very attentive. Service department was great. Received good service from Cesar. Very attentive. Service department was great. Received good service from Cesar. More

I went in to adjust my tire sensor and received the complimentary oil change and car wash.they’re fast paced and get the job done easily complimentary oil change and car wash.they’re fast paced and get the job done easily More

Cesar is awesome. He took care of me and the vehicle. I appreciate his insight and direction. It is customer service representatives like him that make me want to retu He took care of me and the vehicle. I appreciate his insight and direction. It is customer service representatives like him that make me want to return my car to Downey. He made the experience great. Otherwise, I do want to say that when I arrived and was waiting to be attended by the vale (they were all very helpful) I sat in my car for 3 minutes while other employees (sales?) talked to each other and then looked at their phone. All customers should be acknowledged. More