Downey Hyundai - Service Center

thank you guys, for the great and helpful service. i plan on returning in the near future. i plan on returning in the near future. More

The staff was courteous and explained the service recommended. I was asked did I want to have the service because of my low mileage. I was not forced to get the service. I was given an estimated time recommended. I was asked did I want to have the service because of my low mileage. I was not forced to get the service. I was given an estimated time of service completion. When service was 15 from completion I was called and told I could head on over to pick up my vehicle. Went in paid and vehicle was ready a minute or so later. More

I had a very pleasant and painless experience servicing my car. I was greeted and checked in right away. Additionally, Jaclyn and the service team were very friendly, and professional. 5 star experience. my car. I was greeted and checked in right away. Additionally, Jaclyn and the service team were very friendly, and professional. 5 star experience. More

Jackie went above and beyond for me…she got me in and out in no time… and I didn’t have an appointment. Best customer service by far! in no time… and I didn’t have an appointment. Best customer service by far! More

I’m impressed with the revamped customer service since the last time I visited Downey Hyundai. The greeter and service desk person on drop off and pick up were enthusiastic. Hyundai cars have improved ove the last time I visited Downey Hyundai. The greeter and service desk person on drop off and pick up were enthusiastic. Hyundai cars have improved over the last decade so, it’s about time they treat customers like other brands such as Lexus since I also drive one. I just wished Hyundai offered loaner cars for certain circumstances and car being dropped off. I had to pay for my own Uber. Longo Lexus offers Uber/Shuttle/Loaner. Maybe also explain the addons for a 24k maintenance. It seems like it’s mostly oil change and extras for $318. I can’t be paying $300+ every 6k miles unless there are major stuff in it. More

My Service representative, Jackie, did a great job. Thank you. She did a great job convincing me to change me brake fluid. Thank you. She did a great job convincing me to change me brake fluid. More

The service was terrible. There was not much communication between the service advisor and myself. I called on Saturday and no one seem to know anything about my vehicle. I wa There was not much communication between the service advisor and myself. I called on Saturday and no one seem to know anything about my vehicle. I was told they would call me back and no one called. I was left with no vehicle over the weekend. Not sure I will return for my car services. More

I told them that the air in the rear tire was going down, they did nothing, they left it the same, and that a button did not work, they told me that it was not covered by the guarantee. they did nothing, they left it the same, and that a button did not work, they told me that it was not covered by the guarantee. More

Jackie was my service coordinator and was excellent. Kept me updated on work progress and was thorough and professional, but also friendly and personable, Kept me updated on work progress and was thorough and professional, but also friendly and personable, More

Service department took care of recall repair quickly and provided me with transportation so that I wouldn't have to wait in the noisy waiting area (due to construction). provided me with transportation so that I wouldn't have to wait in the noisy waiting area (due to construction). More