Downey Hyundai - Service Center

I we leased 2 vehicles one of which was the Kona Electric. We did not intend to get an electric car but the sales Rep Abraham indicated we would get 3 years of free fast charging through Electrify A Electric. We did not intend to get an electric car but the sales Rep Abraham indicated we would get 3 years of free fast charging through Electrify America so the additional cost would be offset and a decrease in the future. The financial Rep also confirmed and said that we would receive 3 years of free charging. This was a lie we only reciprocated 1 month of free charging. When I went back to the dealer they sent me to call Electrify America who sent me to Hyundai customer service and after hours on the phone they said it was the dealer who missed informed me and I needed to take it up with them. More hours waisted and still no charging and can not get out of my lease without cost. More

The service went well and I was out pretty quickly. They even washed my car after the service. They even washed my car after the service. More

Service is always exceptional, I love how it's recently remodeled and happy to see Cesar Maldonado is back with the service dept. always helpful! remodeled and happy to see Cesar Maldonado is back with the service dept. always helpful! More

Great service and completed in a timely manner. Quick and easy process to check in and pick up. Quick and easy process to check in and pick up. More

I don't have 15 words to say, everything was just alright thank you. See you next time.⁹ thank you. See you next time.⁹ More

Always ready to answer questions, reliable, patient, and double-check with everything to ensure there is no mistake. double-check with everything to ensure there is no mistake. More

The wait time that was given was two hours but in reality i waited 4 and a half hours i waited 4 and a half hours More

Poor customer service. Oil level extremely low, didn't even offer to add oil. Tire pressure low didn't even add air to safe level. Did try to sell me new tires and alignmen Oil level extremely low, didn't even offer to add oil. Tire pressure low didn't even add air to safe level. Did try to sell me new tires and alignment though. More

Everyone was very professional and welcoming. Jose, my service representative, was very patient and detailed with his explanation. He answered ALL my questions. Jose, my service representative, was very patient and detailed with his explanation. He answered ALL my questions. More

Had a good experience on my recent visit on 11/17/23. Cesar was also an amazing advisor. Cesar was also an amazing advisor. More