Downey Hyundai - Service Center

Took them 2 hrs before they could tell me they didn’t have the part. Had to then make arrangements to pick up car. have the part. Had to then make arrangements to pick up car. More

I took my Hyundai NEXO to the service center, and three days later, they called me to say that they didn't have the necessary authorization documents to repair the vehicle. This was a complete waste of my days later, they called me to say that they didn't have the necessary authorization documents to repair the vehicle. This was a complete waste of my time. In America, time = money, and as a customer, I shouldn't have to deal with such inconvenience. If a company causes inconvenience to its customers, it should compensate for it with a gesture. You send out customer satisfaction surveys to understand customer experiences, but the truth is, an unhappy customer is live advertisement for dissatisfaction. My advice to you: always value your customers and make them feel appreciated. The first step to achieving this is through employee training. Well-trained and knowledgeable employees improve customer satisfaction and help maintain the company’s reputation. Remember, customer experience is the most valuable investment a business can make. The only thing that made me happy throughout the process was the refreshments in your office. My children enjoyed them and were happy. Also, the employee handling our paperwork was very friendly and tried to assist us. However, at the end of the day, I had a service experience with no results. More

I am writing to express my extreme disappointment regarding damage sustained to my vehicle, 2024 Hunyadi Santa Cruz while it was in the care of Downey Hunyadi for its first scheduled maintenance on regarding damage sustained to my vehicle, 2024 Hunyadi Santa Cruz while it was in the care of Downey Hunyadi for its first scheduled maintenance on [03/04/2025]. Upon retrieving my vehicle on I did see the damage. However the next morning with the sunlight shining on it , I discovered door panel damage to the driver's side door. Given that the vehicle had only been in my possession and your dealership's lot since the service appointment, the damage could only have occurred on your premises. I immediately brought this to the attention of Angel (Service Manager) and Jose Martinez (Service Writer) on [03/05/25 2 8:30 am]. They acknowledged the damage and indicted that repairs would be scheduled within one to two weeks. Subsequently, I received a low-resolution security camera image purportedly showing my vehicle at the time of pickup. This image is insufficient to refute the evidence that the damage occurred while my vehicle was in your care. The congested parking conditions at your facility, as I previously described, create a high risk of such incidents. I am requesting that you take full responsibility for the damage to my vehicle and promptly schedule the necessary repairs. I look forward to a swift resolution to this matter. More

Worse experience I have gone thru, it took the mechanic 3 days to figure out I needed to purchase a New engine but they knew I needed a new battery on day 2. What a joke. days to figure out I needed to purchase a New engine but they knew I needed a new battery on day 2. What a joke. More

It was nice the service was pretty fast and they washed the car and the waiting room is nice tv and snacks. the car and the waiting room is nice tv and snacks. More

I am very pleased with the work that downy Hyundai has done to my vehicle. Definitely coming back!!! done to my vehicle. Definitely coming back!!! More

Very friendly and helpful as to what I need. A professional who knows his business A professional who knows his business More

Takes little bit longer than 2 hours waiting but it’s worth the wait after that everything is all right worth the wait after that everything is all right More

Jose Martinez and the service team went above and beyond to help get my radio/navigation system back up and running on my Palisade. They were very thorough and great to chat with, especially Angel when my to help get my radio/navigation system back up and running on my Palisade. They were very thorough and great to chat with, especially Angel when my wife and I were waiting for our car to be brought back to us when the service was completed. The dealership overall was very pleasant to be at and well-maintained. It was a great experience overall! We will be back there for any future Hyundai needs! More

my experience was great and no double talk ,straight,quick, you have a well- trained personnels Thank you again ,straight,quick, you have a well- trained personnels Thank you again More