Downey Hyundai - Service Center

For some reason, there was only one guy that could tell me what was going on with my car. I was told it would be ready around 12:30, but that he would call me. Also, I could only get a free Lyft one way. S me what was going on with my car. I was told it would be ready around 12:30, but that he would call me. Also, I could only get a free Lyft one way. So I took it to go home. And then waited and waited. Around 2:30, I called and they said my guy was out to lunch and he would be back at 3:20. I called back and he was with a customer (I'M a customer!), and that he would call me back in 3-5 minutes. I had plans that night and I needed my car so eventually I just got a Lyft back to the dealership - which cost $50 because it was Friday afternoon and surge pricing!! I waited and waited and finally someone else was able to get me my car back. He said he thought it had just been finished - but why was that the case when it was like 5 pm at this point and my paperwork said I'd have it back by 12:30 pm. Incredibly frustrating experience. More

Super helpful guys. Kept me informed about what was happening, went above and beyond helping me. Kept me informed about what was happening, went above and beyond helping me. More

The service department corrected the 2 recalled issues within a couple of hours. My issues has more to do with the company as a whole. Due to their failure to accept the issue for many months, many fam within a couple of hours. My issues has more to do with the company as a whole. Due to their failure to accept the issue for many months, many families unfortunately had their vehicle stolen. I personally had my vehicle stolen twice in less than 1 year. This has cost me thousands of dollars along with the loss of invaluable items my children kept in the car as well as the stress and inconvenience of having to deal with your vehicle being stolen. To make this worst, when my car was at the dealer I asked if I could have my vehicle checked for an oil light that was turning on/off randomly. I was told they would have to charge me a diagnostic fee, which I understand the reasoning behind it, but you would expect a company who cares about its customers would be willing to do this as a complimentary service for the issues their vehicle has caused as well as the amount of time I have had to take out of my day and family to deal with the thefts and recalls. More

My first time at this dealer with the service department. It was an easy process. It was an easy process. More

I waited on hold for over 30 minutes when trying to get an update on my car. Nobody could get in touch with my Service Advisor. He was great when I dropped off the car and picked it up, but it was difficul an update on my car. Nobody could get in touch with my Service Advisor. He was great when I dropped off the car and picked it up, but it was difficult to get updates during the week+ they had the car. More

Alex Abarca provided excellent customer service, under the circumstances of having to deal not being able to go online. He kept me notified on the status. the circumstances of having to deal not being able to go online. He kept me notified on the status. More

Excellent customer service from start to end. Thank you Downey Hyundai for such positive experience. Thank you Downey Hyundai for such positive experience. More

Not satisfied overall with dealer, Didn't responded when leave message phone and emails, also leave message with operator, my vehicle was in service for over a month, at the end as per dealer unable to dupl leave message phone and emails, also leave message with operator, my vehicle was in service for over a month, at the end as per dealer unable to duplicate concern. I had ask the service writer if he had open a technical support ticket for this issue and his responds was he'll open one this was after 3 weeks from day one vehicle was in service. More

Service it is great , they work with you to get you approved and fet the best interest through out approved and fet the best interest through out More

The appointment went well. The staff was respectful, communicated fairly. It was my fault of my time. The staff was respectful, communicated fairly. It was my fault of my time. More