Downey Hyundai - Service Center

Awesome service! The staff allowed my wife to pick up and drop off rental since I work over an hour away...thanks for everything.they kept in constant contact througho The staff allowed my wife to pick up and drop off rental since I work over an hour away...thanks for everything.they kept in constant contact throughout the process and made it easier by texting...as I’m at work and can’t speak. More

Excellent Carlos Ruiz was very excellent he had good communication and was very respectful and courteous to my needs of what I wanted to be done to my car Carlos Ruiz was very excellent he had good communication and was very respectful and courteous to my needs of what I wanted to be done to my car More

Trust Is Important It'a bad enough that going to the mechanics is synonymous with rip-offs/scams. It's worse when you catch dishonesty from a dealer. I'm giving 3 sta It'a bad enough that going to the mechanics is synonymous with rip-offs/scams. It's worse when you catch dishonesty from a dealer. I'm giving 3 stars because the people who work on and clean the car do a great job--they shouldn't be crapped on. I'd give 1 star to the dude out front handling the transaction. Don't BS people and make it sound like you're doing me a favor. It's insulting. I hope the rest of the Hyundai ealership in Downey isn't like this. More

Recall Caesar found a recall in my engine and has been doing what he can to get a new engine in for me.. in the mean time helped with a rental for me till it Caesar found a recall in my engine and has been doing what he can to get a new engine in for me.. in the mean time helped with a rental for me till it can be fixed. More

They always take care of my car I continue to drive from Long Beach to come to this service center specifically to work with Cesar because he has consistently helped me and shown me I continue to drive from Long Beach to come to this service center specifically to work with Cesar because he has consistently helped me and shown me he will take care of my car. I never feel like I’m being pressured, fooled or tricked like I have felt at countless other locations. Thank you again. More

Battery change and oil change Checked in for battery replacement and oil change. Turn around time was 2 hrs with a long line of ppl before me. Staff was professional and friendly. Checked in for battery replacement and oil change. Turn around time was 2 hrs with a long line of ppl before me. Staff was professional and friendly. Gave updates. All in all a good visit. More

Busy on Saturdays; bring your patience Most everything was fine; amenities should be spruced up. Water and coffee machines need to be cleaned. In general, the whole setup is not conducive t Most everything was fine; amenities should be spruced up. Water and coffee machines need to be cleaned. In general, the whole setup is not conducive to a long wait. More

Very good as usual As always, service was very good. Spoke with the service manager first and then worked with Carlos Ruiz to take care of my Major Service. Everything As always, service was very good. Spoke with the service manager first and then worked with Carlos Ruiz to take care of my Major Service. Everything went well and Carlos even went above and beyond by asking the service tech to reinstall a protective under piece that had been accidentally pulled off. More

No Attention to Detail. First, it started with making an appointment. When I purchased my new car we were sold a "protection plan" for $555 that protects the paint and inter First, it started with making an appointment. When I purchased my new car we were sold a "protection plan" for $555 that protects the paint and interior seats. We were told we can schedule a "cleaning" over the life of our warranty by simply making an appointment. 3 times we tried to schedule this appointment and nobody seems to ever know what we are talking about. It's a great mystery what this "protection plan" is. I finally found my purchase paperwork, brought it in, and what do you know, now they say, "oh yeah, we can do this but just not today, oh and you have to leave your car over the weekend or during the week for 3 days." Very shady practice if you ask me. I didn't even want this protection plan but was forced into it because they said, "it was already on the vehicle." Explain THAT logic. Second, I have been having issues with my key. The metal key keeps slipping off the plastic key fob. It has been getting worse since day 1. Every time I bring my car in for service I mention it and every time they say "it's normal" or "did you drop it?" Finally, it got to the point that it is undeniably a manufacturer defect. Key slips off with no effort. When I came back to pick up my car, my wife went in to get the keys. She said, "they gave us a new key!" I was excited until I got home and noticed they just gave us a new plastic key fob with the same metal key. Although it fits a little more snug, it had the same issue. Obviously, the issue is with the metal key, not the key fob. I appreciated the gesture but wouldn't you at least check if the problem was fixed before handing the key to the customer? I called and they said they need to order the metal key and that it would take another week. Not I have to take another day out of my life to revisit the dealership. Third, I don't know if this issue was because of the new key they gave us or because they did a computer recall reset on my car but when I got home, my other key didn't work at all. When I called and asked about it the service tech literally said, "oh yeah, well if you have another key then it would be an issue." As if it was MY responsibility to have known a computer reset would cause other keys not to work. It would seem easier to ask me if I had any spare keys at the time of service. Again, I have to return so they can reprogram my key. Overall I think most service departments have a real lack of understanding just how incredibly inconvenient it is to spend hours at a dealership or days without a vehicle. A simple mistake or oversight can really make customers upset when we rely on them to be the experts for servicing these vehicles. I hope this review can serve as an example of how seemingly minor issues can cause a customer to take their business elsewhere. More

Customer service Enrique was informative and receptive to my inquiries. He was pleasant as he provided good customer service. He explained throughly the outcome and Enrique was informative and receptive to my inquiries. He was pleasant as he provided good customer service. He explained throughly the outcome and status of my vehicle. More