Downey Hyundai - Service Center

Great Service Made an appointment. Everything was ready for my service. Very quick and smooth. The waiting area was clean. TV and coffee, tea and other drinks was r Made an appointment. Everything was ready for my service. Very quick and smooth. The waiting area was clean. TV and coffee, tea and other drinks was ready to go at 7:00 am. Everyone was helpful and answered all may questions. Great Job goes out to all. Thanks You. More

Excellent service, I was done in no time. Cesar provided excellent service. I always look forward to coming down to Downey Hyundai. I wouldn’t trust my vehicle with anyone else. excellent service. I always look forward to coming down to Downey Hyundai. I wouldn’t trust my vehicle with anyone else. More

Excellent service as always ..after reviews in car battery need to replace Aliment of tires done with accuracy..explanation well done .. will recommend to friends.. battery need to replace Aliment of tires done with accuracy..explanation well done .. will recommend to friends.. More

Great customer service We received great customer service by Carlos Ruiz. He was very helpful, informative and had a great personality. It is the first time we didn't fell We received great customer service by Carlos Ruiz. He was very helpful, informative and had a great personality. It is the first time we didn't fell any pressure from a service advisor. Great customer service. More

Smooth Transaction Went well no issues, got my oil change and friendly customer service at the service desk area. I had an appointment with Cesar but another gentleman s Went well no issues, got my oil change and friendly customer service at the service desk area. I had an appointment with Cesar but another gentleman saw me waiting and he said he would help me, he was a nice gentleman Latino guy but didn’t get his name. Super awesome service. Thank you so much. Reyna Perez More

My car doesn’t feel the same before I brought it Legit the service was fine but when I got my car back it was 2019 sonata brand new and it came back feeling not the same. As I said it again I like th Legit the service was fine but when I got my car back it was 2019 sonata brand new and it came back feeling not the same. As I said it again I like the service face to face the guy did a great job but I was told they were going to wash it and I went back with my not washed and when I open the truck I had detergent all over my back seat. I paid over $300 to get my car service there. Next time I’m just going to go to the place that bought it. I have been in customer service for a long time but in reality I know how these surveys go that why I had taken me a long time to do this review because I have been frustrated to talk about it but you keep asking for my feedback and this is how it really was, awesome face to face service but I was there to get my car take care of not come back feeling like the engine wasn’t the same as before. More

Just a Simple Battery change It was a rainy day call in a head of time talk to my service advisor Carlos told me to come in. As soonest I went in he took care of my problem fast c It was a rainy day call in a head of time talk to my service advisor Carlos told me to come in. As soonest I went in he took care of my problem fast change my battery and also he wash my car n vacuum the inside. In less than a hour I was all set thank you Downey Hyundai and Carlos Ruiz. More

Fast Service! Very pleased with the service department at this location! Originally purchased my vehicle at the location In Puente Hills but this location has me co Very pleased with the service department at this location! Originally purchased my vehicle at the location In Puente Hills but this location has me coming back. More

60K plus other services Hello, I completed the 60k service plus changing of the ATF fluid. When my car was completed, I was informed that my Brake Fluid needed to be chan Hello, I completed the 60k service plus changing of the ATF fluid. When my car was completed, I was informed that my Brake Fluid needed to be changed as it was really dirty. However, I came in about 4k miles ago and I had the dealership change the brake fluid as it was recommended. I informed the service manager and he noted that it will be completed free of charge (which I already paid for it a few months ago). However, this concerns me as this tells me it was not completed before and I was charged for it even though it was not completed. This was strike one. Also, my battery died on me this past weekend (at a family member's wedding) but again 4k miles ago, it was classified as "GREEN." But I ask, how was my four battery classified as green when it was reading at 2 volts when it died. It needed to be replaced and should have been recommended to me as yellow or even red. This is strike two. I will admit, that Emir, did correct the situation and did honor a coupon I had which brought the price down for the entire service. So I did appreciate the customer service aspect of the visit but I spend a lot of money to get my car serviced at a dealer and would hope to have top quality work done on my car. I usually rate this dealership well and have been coming to them for almost a decade (including Commerce) now for all my new cars and service. There have been mistakes here and there but this was two in a row and based on the same visit a few months ago. I am a bit weary to come here again but I will give it another shot and hope there will not be a strike three. I will be asking for proof for everything they do and hope they do not give me a hard time about it because, at this point, I deserve to know more about what they did to my car and my money. -SP More

Oil Change Don't really service other car brands, had an appointment and still took 2 hours for an oil change. Couldn't fix another problem because it need it ap Don't really service other car brands, had an appointment and still took 2 hours for an oil change. Couldn't fix another problem because it need it approval from used sales manager. Just to many go arounds More