Downey Hyundai - Service Center

They only had 1 key and they said they will have the other one on the next day, which we drove back to the dealer to pick up the second key and they told us they could not find it. They said they going other one on the next day, which we drove back to the dealer to pick up the second key and they told us they could not find it. They said they going to order a new one for us, I received a call and they said they have the key come over and get it, we drive again another 20 miles, 2 hours afeterwe got there they told us they need to one up from other dealer and we were ask to wait for, we wait 2 more hours they came over and told us the the other dealer didn't have obe in stock, now they going to order one from the manufacture has been 3 weeks and the only answer I get when I call them is the key us back order and we don't have estimated delivery time on this order. This is one of the most worst dealer to do business. Also the car pain has a chip on the front bumper cover with I had mention to them since the first day and they key telling me the email the manufacture and they don't have an answer at this point. If there is one one can help me to resolve this issue I will appreciate if contact me AS SOON IS POSSIBLE since I have been dealing whit this issue for several weeks. Thank you More

Great service. . Alex was great. Waiting room was clean and organized. Everyone there was nice. The music makes me want to dance . Alex was great. Waiting room was clean and organized. Everyone there was nice. The music makes me want to dance More

I went in for a recall on my 2023 Tucson Hybrid. Service was quick and professional. Service was quick and professional. More

Service dep couldn’t provide exact eta for when my car would be ready. Once my car was ready my back seat wasn’t put back properly it’s loose and the back bumper is missing a cap. would be ready. Once my car was ready my back seat wasn’t put back properly it’s loose and the back bumper is missing a cap. More

Appointment was lengthy but service was overall good. Having my car washed was much appreciated. Having my car washed was much appreciated. More

Best dealership service center I’ve ever been to. Friendly staff, great waiting area, and car returned when promised. Friendly staff, great waiting area, and car returned when promised. More

The staff was really friendly. I let them know I had a prior engagement to get to by 11 am, they gave me my car with more than enough time. They ran the diagnostic on my car and ra I let them know I had a prior engagement to get to by 11 am, they gave me my car with more than enough time. They ran the diagnostic on my car and ran through the options I had to get it fixed within my schedule and they had so much patience. Another plus is that the waiting room also had complimentary coffee and donuts. More

I always feel very well taken cared by service representative, Mario. He always tries to provide me with options and good prices. So far I have never had issues with the service outcome. representative, Mario. He always tries to provide me with options and good prices. So far I have never had issues with the service outcome. More

Service department personnel not knowledgable on explained issues. Had to be referred to others. Give hours later issue was not corre ted. Referred to Downtown Hyundai. explained issues. Had to be referred to others. Give hours later issue was not corre ted. Referred to Downtown Hyundai. More

This dealership is very clean and the atmosphere is great. I love the fact they have snacks, coffee and a section to plug in your laptop. Regarding the service advisor he was amazing!! Mario Rami great. I love the fact they have snacks, coffee and a section to plug in your laptop. Regarding the service advisor he was amazing!! Mario Ramirez was very respectful and very polite. He explained to me what my car needed and that is what I like. He was very patient and attentive about my car. Very helpful. I give him a 10/10. Excellent!!! More