Downey Hyundai

Great Experience and Wonderful Salesmen! I had a great experience at the Downey Hyundai. From the moment I arrived I was greeted by Anthony (who was properly wearing a mask covering his nose I had a great experience at the Downey Hyundai. From the moment I arrived I was greeted by Anthony (who was properly wearing a mask covering his nose and mouth). I described the car that I was looking for to him and he immediately knew that it was in stock and took me to see it. The staff here are very professional and friendly. All questions that I had were answered, and I happily walked away with the car I was looking for. Anthony Saab did an excellent job and I would recommend going to this dealership and asking for him! More

5 star experience I spoke with Dan for a weeks before i actually came in to the dealership. dan was so helpful over the phone which made me so comfortable that made me I spoke with Dan for a weeks before i actually came in to the dealership. dan was so helpful over the phone which made me so comfortable that made me say to myself i should really go for the test drive .i finally made it to my appt appt. Dan was a man of his word on all the things we spoke about. Now im driving a 2020 elantra that makes me so happy everytime i walk out my house to get in it.i was pleased the moment i walk through the door the entire staff is great. More

Customer service My experience with Hyundai has always been GREAT even when I had my 2003 Sta Fe engine break down on me. Cesar was right on it, when he saw tow truck My experience with Hyundai has always been GREAT even when I had my 2003 Sta Fe engine break down on me. Cesar was right on it, when he saw tow truck was towing my car in. He took care of me right away w/ rental car, even helped me unload my stuff to Rental car, he's a sweet heart ,and I always keep him in my prayers, because he drives that "Motor cycle" I dont like.....Also Anthony Saab and Adam Hijazi were SUPER helpful, and helped me get my new 2020 Sta Fe :) More

I leased a Hyundai through Bryan Flores over at Downey Hyundai and the entire buying process was made so simple and flowed very well. His ability to distinguish differences in trim levels and communicate Hyundai and the entire buying process was made so simple and flowed very well. His ability to distinguish differences in trim levels and communicate a cost benefit analysis to me made it so effortless deciding on my new Elantra Limited. 10/10 will recommend if anyone needs a vehicle! More

Always easy to work with and service is always complete in a timely manner. I have other dealerships closer to my home but I choose to come here for the customer service. in a timely manner. I have other dealerships closer to my home but I choose to come here for the customer service. More

Worst service the issue wasn’t fixed right and service was horrible will nor go in again or recommend or go back ever again. Thanks was horrible will nor go in again or recommend or go back ever again. Thanks More

EXCELLENT SERVICE The service advisor (Jaclyn Fernandes) was great as usual. The master technician (Charlie) was conscientious, thoughtful, and professional. The serv The service advisor (Jaclyn Fernandes) was great as usual. The master technician (Charlie) was conscientious, thoughtful, and professional. The service technician (Geo) was patient and persistent to diagnose the problem. The whole team is ethical and moral. It's always a pleasure doing business with them. I highly recommend this dealership. More

Razi and the sales manager Moe were very helpful and they explained and showed me my best options. After making a decision on what I wanted to do they assisted me on how to set up the features on my car. explained and showed me my best options. After making a decision on what I wanted to do they assisted me on how to set up the features on my car. More

Disappointing After waiting several days to have the parts come in to have my vehicle serviced (which is understandable) I spent $1,000 dollars to replace a tire, After waiting several days to have the parts come in to have my vehicle serviced (which is understandable) I spent $1,000 dollars to replace a tire, a rim, and to have an alignment. Why do I spend so much at a dealership when I could go to my corner garage for less? For the price, I expect a higher level of service, an attention to detail that I wouldn't get anywhere else for my car. When I walked in to the service center, the service rep. told me to go over to the cashier to pay. when I went to the cashier, she sent me right back over to service agent for the paperwork. I was perplexed. Doesn't this scenario play out a hundred times a week? There shouldn't be a game of tennis with the customer being sent back and forth from the agent to the cashier, and the customer shouldn't have to play messenger between the two.....e.g..Me:.Um, the customer representative sent me here to pay. Cashier: I don't have the paper work. You have go to the customer service rep. Me:the customer serve rep sent me here. Cashier: you have to go back. Me to customer service rep: She sent me back to you. She said she doesn't have the paperwork. Customer service rep: ok I'll be with you in a minute. That was awkward, but tolerable. What was not tolerable, was looking forward to getting my car back, and having Downy Hyundai pull up a dirty vehicle. When I went to the customer service agent, and asked him if the protocol wasn't to wash a car before presenting it back to the client, he said that they didn't have the staff to do it. I was so surprised and shocked, I just said ok, and walked out the door angry. I drove my car right next door to the immediately adjacent car wash and washed it myself. Well, they certainly have the staff to do the repair, and to take one's money. What about the details and higher level of service on expects from a dealership? Did the Corona virus kill that too? More

Took my car in overnight during a pandemic, got everything taken care of, and sanitized the interior afterward. truly went above and beyond, and i appreciate it. everything taken care of, and sanitized the interior afterward. truly went above and beyond, and i appreciate it. More