Downey Hyundai

Downey Hyundai has great customer service and has the patience to work with you which is a big thing in looking for in a dealer. Patience. patience to work with you which is a big thing in looking for in a dealer. Patience. More

Overall I had an good experience. Handling both recalls took a bit longer than initially estimated (told 3 to 4 hours but left 6 hrs later) but I did get a free wash so that was nice. Handling both recalls took a bit longer than initially estimated (told 3 to 4 hours but left 6 hrs later) but I did get a free wash so that was nice. Couldn't find my secondary issue but that was due to being unable to replicate. Would return. More

excellent service ,will recommend to friends and family. they even wash and vacuumed my car. they even wash and vacuumed my car. More

My car was at Hyundai for over one month. I had to pay for my own rental and pending reimbursement. I’m also confused why I had to pay $800 out of pocket over a recall. I had to pay for my own rental and pending reimbursement. I’m also confused why I had to pay $800 out of pocket over a recall. More

I gave them one star because I cannot give them zero or negative stars. Be very careful with this dealer, they will try to trick you by increasing their prices in order to get as much money as they can fr negative stars. Be very careful with this dealer, they will try to trick you by increasing their prices in order to get as much money as they can from you. They did it to me, and when I asked why they were charging me 1500 dollars for a service that was 800 dollars on the website, the finance guy whose last name is SAAB, got really upset at me. He was treating me in a rude manner and with talking in a negative tone of voice. I told him that I was going to talk to NINO, the manager and he became even more upset. I told the manager that I didn't want to talk to the finance guy anymore because he was so rude and mean and the finance guy told me "I don't want to talk to you either". I said: If you don't want to talk to the clients don't work here and he said so many things with a low voice that I couldn't even understand, but he was so upset. I asked NINO, the manager, if he was going to help me to solve my concerns and he said he was going to do it, they sent me to seat in another area and NINO never came to help me. Instead, they sent another guy and he just said that they were going to talk to the mean finance guy but they didn't solve anything. I do not understand why they hire people who do not want to do their job. I was just asking a question and I ended up feeling so miserable because of the way they treated me. I was going to buy another car for my daughter and I decided to buy from Hyundai Cerritos instead. Trust me, the difference was huge, in Cerritos they value their customers. And their prices are way better. Don't go to Downey, go to Cerritos. More

They have a beautiful facility and friendly staff. I made an appointment and they helped me out. I made an appointment and they helped me out. More

Nice be clean look that is comfortable while you wait for your car good snacks and beverages. your car good snacks and beverages. More

Ralph was not a good salesperson and did not respond to any of my questions or texts. Financing NEVER explained charges and added things I did NOT want. any of my questions or texts. Financing NEVER explained charges and added things I did NOT want. More

Excellent customer service, very knowledgeable and helpful, extremely attentive, understanding with alot of patience. Will definitely refer family and friends to this dealership. helpful, extremely attentive, understanding with alot of patience. Will definitely refer family and friends to this dealership. More

Good and efficient. The staff are Very helpful I Like the waiting area it’s Clean and always restocked with refreshments The staff are Very helpful I Like the waiting area it’s Clean and always restocked with refreshments More