Downey Hyundai

He takes time to ensure you are understanding of what service is being done to your vehicle and answers questions without rushing. I had to wait a bit for my vehicle's keys and he actively searched for t service is being done to your vehicle and answers questions without rushing. I had to wait a bit for my vehicle's keys and he actively searched for them himself alongside other staff, without just handing it off to someone else for it to be their problem. Great customer service! It's been great as I just moved services to Downey from another local dealership. More

I want to share a balanced but ultimately positive experience at Downey Hyundai (7550 Firestone Blvd, Downey, CA). My wife and I recently purchased two new cars within a month's time, and while we enc experience at Downey Hyundai (7550 Firestone Blvd, Downey, CA). My wife and I recently purchased two new cars within a month's time, and while we encountered some frustrating communication breakdowns and service hiccups early on, enough to test our patience and make us hesitate on the second purchase, several individuals stood out as truly exceptional, demonstrating outstanding service, patience, empathy, and dedication. These folks prove that one or two bad experiences (or "bad apples") don't define an entire team or business. Just as a few negative interactions can unfairly tarnish a reputation, a group of caring, hardworking professionals should be recognized for lifting the whole place up. Everyone deserves to be judged on their own merits, and every interaction should stand on its own. Here are the stars who made our overall experience much better and restored our faith: Amro (Sales): He handled both of our car purchases with incredible kindness, patience, and hard work. Amro truly listens to customer needs, goes the extra mile, and is an excellent salesman. His professionalism and genuine care made the buying process smoother despite the initial bumps. Rene (Service Department): Rene stayed on top of everything. Whenever I had a question, he immediately sought out the answers. Follow-through on callbacks could improve (I get it — things get busy, and I'm not the only customer!), but I happily extend grace because his proactive attitude was so appreciated. Tony (Service Department): Tony and I had a rocky interaction almost a year ago with my wife's previous car (after a break-in attempt), but this time he was phenomenal. When I brought my truck in for service including a tire rotation, the tires weren't actually rotated (I always mark them to check... pro tip for everyone: take photos or mark your tires before service!). Tony jumped on it right away, was genuinely apologetic, and fixed it without hesitation. His extra effort this time around shows real growth and commitment to making things right. Erika (Rentals): Erika is simply amazing, warm, patient, understanding, and extremely considerate. With my wife's car in the shop for over two weeks (involving multiple rentals), she handled every schedule change and accommodation with grace. She went above and beyond to make things easy, and she even helped make our Thanksgiving vacation in San Diego more enjoyable. Her compassion and top-notch service were a highlight! To anyone reading: Dealerships, like any business, have ups and downs, but the people here, especially Amro, Rene, Tony, and Erika, deserve high praise for their empathy, hard work, and customer-first mindset. If more teams had individuals like them, the experience would be outstanding every time. Thank you to these four for turning things around and proving that great service still exists. We'll remember your kindness! 5 Stars (for the people who earned it!) More

Fast check in time, fast check out time. Tony was a pleasure to deal with and was patient answering my questions. Tony was a pleasure to deal with and was patient answering my questions. More

It was very good no problems They were very sufficient. I didn't have to wait too long for my car. I didn't have to wait too long for my car. More

Sales agent showed up with our leased Elantra on time. Filling out paperwork was very quick. Agent was very friendly and professional. Filling out paperwork was very quick. Agent was very friendly and professional. More

Good ? ? I enjoyed the communication — understanding and responsive Pleasant communication, very understanding and responsive. ? I enjoyed the communication — understanding and responsive Pleasant communication, very understanding and responsive. More

Guide me through with what the car needs Responded my question, and was honest Friendly question, and was honest Friendly More

It's way okay but could improve And make sure the mechanics put everything back together afterwards mechanics put everything back together afterwards More

Replacing the cabin filter in 2 minutes and charging the customer $130 for labor and parts, plus returning the car unwashed, requiring a 30-minute wait for a wash, is unacceptable. customer $130 for labor and parts, plus returning the car unwashed, requiring a 30-minute wait for a wash, is unacceptable. More

He was very accommodating and easy to work with. Got a good deal. Seamless experience. Fast application process. Got a good deal. Seamless experience. Fast application process. More