Dover Honda - Service Center

The service writer Steve and the shop tech who performed the work were very polite and professional. Both are assets to your business.Nice job all around. the work were very polite and professional. Both are assets to your business.Nice job all around. More

Been a customer for over 30 years. Good prices and excellent service. Would definitely recommend. Good prices and excellent service. Would definitely recommend. More

For the past 3 years I've used this dealership and plan on continuing to do so I appreciate that i am not pressured to get anything done on continuing to do so I appreciate that i am not pressured to get anything done More

Takes great of car of my car. Staff has been very helpful and knowledgeable. C Staff has been very helpful and knowledgeable. C More

Everyone is very nice. The area is clean and inviting. The garage is clean. Thank you. The area is clean and inviting. The garage is clean. Thank you. More

Fast knowledgeable and friendly. I was impressed with the walkthrough and clean work area. Will go back I was impressed with the walkthrough and clean work area. Will go back More

I have been a customer at Dover Honda for 17 years now. I have purchased 6 vehicles here. I met James years ago and he never forgets who I am. He is readily available when I have a car issue. He listens an I have purchased 6 vehicles here. I met James years ago and he never forgets who I am. He is readily available when I have a car issue. He listens and makes sure he understands. he ensures I can get my vehicle in as my schedule allows or he will find me a loaner car. He will make sure the service is warranted so I am not out of my budget. He is absolutely pleasant and personable and always has a kind work to say. If I am in the dealership for something other than service, he always makes time to say hello. He is a great person and Dover Honda is lucky he's on their team. More

I visited Dover Honda for an oil change and tire rotation. I was greeted by Michael Souter, Express Service Advisor, who was pleasant, professional, and detailed expectations for the upcoming ser rotation. I was greeted by Michael Souter, Express Service Advisor, who was pleasant, professional, and detailed expectations for the upcoming service. Unfortunately, for what should have been routine maintenance, the resulting effects were less than optimal. After the oil change and tire rotation was complete, the tire pressure light came on en route home. I returned to Dover Honda for a re-check of the tires' psi. The service advisor rechecked the psi on all the tires, and the tire pressure gauge was reset. The service advisor publicly reprimanded another colleague who had worked on the Honda Civic and told him not to set the tire pressure so high; and later told me that the reason the tire pressure light went on was due to a missed step with the tire rotation service ~ forgetting to reset the tire pressure gauge. It was an uncomfortable and confusing conversation for myself as a customer, and for the colleague who was publicly called out for being inept on routine vehicle maintenance. The next day, after arrival home, I noticed that the right passenger hubcap was missing ~ caused by work done the previous day during the tire pressure re-calculation. Additionally, there was a noticeable rattling sound from the right front side of the vehicle at 50mph+~ reminiscent of a similar occurrance 5 months ago when a bolt became loose and was retightened. I called Dover Honda service and was told that I could stop by anytime to have the hubcap replaced. I returned a couple of days later; however, the the Service department had closed early. I was never informed me of the early closure, and, additionally, I learned that the hubcap was not in stock and would need to be ordered. I will need to return to Dover Honda for a 3rd time ~for the hubcap, and the noticeable rattle ~ due to careless work done for simple, routine maintenance. Overall, a less than pleasant and frustrating experience (and, unfortunately, increasingly frequent). Will rethink future maintenance and service at Dover Honda. More

I've always heard great things about Dover Honda. I visited the dealership about a year ago looking for a used Honda CRV t\\ in good condition loaded with features. The salesperson I dealt with was I visited the dealership about a year ago looking for a used Honda CRV t\\ in good condition loaded with features. The salesperson I dealt with was phenomenal and my initial overall experience was good. After having the car for a couple of weeks, the batter died while I traveled for four days for work. This continues to be a problem and the car has been there several times determine what's wrong with it. Finally, after being told three or four times (and having the car stay overnight for diagnostics), I was informed a specific part was causing a power drain and kills the battery. I was told the part would need to be replaced and I would need to cover the installation. I was told a part would be ordered and would arrive in three days. This was over three weeks ago and I never heard back from the dealership. I have been calling the dealership asking for the person in Service I was working with, only to be sent to voicemail. The Service person, Service Manager, and now General Manager will not return my phone calls. I imagine the dealership is understaffed and overworked. I only need someone to tell me what the status is of my repair. I travel for work and I'm tired of coming back to a car that's dead, I can't do this any more. I won't be back to this dealership. Don't contact me about trying to make this right, it's too late. More

Nick in the parts department was incredibly helpful and went over and above what is expected to help me locate an accessory for my Ridgeline. I am very appreciative and impressed by Nick and the dealership went over and above what is expected to help me locate an accessory for my Ridgeline. I am very appreciative and impressed by Nick and the dealership. More