Dover Honda

I would rate the service department higher, if certain things are addressed. Friendliness and speed of service is very good. Prices are mostly reasonable, and optional packages are not overly pushed u things are addressed. Friendliness and speed of service is very good. Prices are mostly reasonable, and optional packages are not overly pushed unless necessary for safety, performance, and longevity. The use of text updates and the website are easy and convenient. It could be better, if your service package purchased by through the sale/lease was available and setting up an account was done at that time. I recently had an oil change and tire rotation, which included a maintenance check of several areas. They did not check the tire pressure, as my low pressure indicator activated the following evening. The pressure was just under the minimum on all tires. I brought the vehicle in the following morning, and they topped off the pressure and showed me how to use the manual reset for the indicator. More

Copy of sent to Honda USA. When I bought the car I saw a dent on the right side rocker panel and the skirt was scraped off showing bare metal. I agreed to taking paint and tou When I bought the car I saw a dent on the right side rocker panel and the skirt was scraped off showing bare metal. I agreed to taking paint and touching it up myself. I live in Massachusetts so I couldn't take possession of the car, having to wait for them to get Mass plates which took 4 days. By the time I picked up the car I had realized if I didn't fully cover the metal which was in a place I couldn't fully see it would begin to rust in a few years. I relayed this to Rick Santos the salesman and pointed out to him that the 182 point checklist had a paragraph which read "dents that cannot be covered with a dime and/or damage that penetrates the base metal must be repaired." The dent is closer to the size of an egg. Rick got Tony Khoury to come out (who did not introduce himself to me) along with two other gentlemen. He repeatedly asked me why it was okay when I bought the car and it suddenly wasn't now. I pointed out the paragraph on the inspection checklist and told him I hadn't reviewed this until I got home. "Forget about the paperwork." I'm supposed to forget about the paperwork, which I only later realized it was HIM who signed off on?? He asked me again and I told him if the scratch had been high up on the car I would've done it without a problem, but being where it was, I was afraid it would rust. "It would rust anywhere, it doesn't matter where it is." I tried to explain myself but he continued to ask me the same question about why it was okay then but not today. My best friend was with me and after several minutes of being silent he jumped in and was asking Tony questions. I realized this was not helping, at one point Tony was talking to both of us and I told my friend to stop and he walked away. I don't remember the full sentence, but he proceeded to call my friend an IMBECILE! It sort of went passed me as I had become upset since I didn't feel they were being fair and standing up to what HE had signed. He finally agreed they would fix it but didn't have a body shop so had to send it out and there were three or four cars ahead of me. He told me he would likely call me Monday afternoon (this was a Saturday) and let me know when I could bring the car up and it would probably take three to four days. The three men went inside and Rick showed me how to use the fob to lock and unlock the doors, what the different car beeps meant, etc. I asked him to get the man's card, still not knowing it was Tony at that point. After we left my friend informed me that during their exchange Tony had called him a MORON! Now, in what business is it acceptable for a Manager to insult anyone in the party of a paying customer? I've worked with the public. It doesn't matter if you get yelled at, insulted or sworn at, the customer can have a bad day. You cannot! What a disgraceful representative of your great company! Also, when the car was moved into the side bay where I picked it up it obviously came into contact with something on the right rear. There is a gouge about an inch long in the rear bumper (plastic or whatever so I can touch that up) and a scratch at about 10:00 from the rear tire which had already been touched up, and below that an area of dark horizontal scuffs-an obvious sign of contact with another surface. These marks can be buffed out. None of this was there when I paid for the car. I continue to believe I got a great Honda, but If I knew anyone that lived in NH and wanted a Honda, I would BEG them to go to another dealer. I also decided I am not going to have them fix the dent. No doubt they will make something for sending cars out for body work. They aren't getting another penny of my money. I'd rather pay a local guy who I know is honest, respectful and does great work. More

John was very patient and gave us a lot of his time. He was very knowledgeable and answered all of our questions. He was very knowledgeable and answered all of our questions. More

Very accommodating and patient- thank you for all of your time and help on Monday time and help on Monday More

James is great. Wonderful svc team. Thanks and that's all I have. 15 word minimum is crazy. Wonderful svc team. Thanks and that's all I have. 15 word minimum is crazy. More

Dave is great! Helped me with my previous lease as well as my new one! I am super happy with my upgrade! Will never go to another salesperson as long as Dave is aro Helped me with my previous lease as well as my new one! I am super happy with my upgrade! Will never go to another salesperson as long as Dave is around! More

Dave was so welcoming and supportive. Through his skills and knowledge of Honda behind the scenes, I was able to get approved for a car! Not only did he help me achieve my goal as a pers Through his skills and knowledge of Honda behind the scenes, I was able to get approved for a car! Not only did he help me achieve my goal as a person in Recovery, Honda supported my vision and gave me a chance to prove myself. I was given a second chance not only in life but as a productive member of society and feeling normal was how I was treated. I wasn't judged by my past like other dealerships had done. And that means the world to me. Thanks for believing in me Dave. More

We brought our 22 civic in for a recall and received a loaner of a CRV while parts were on backorder. We liked the CRV so much needless to say we traded in the Civic, which we did like, but we are very h loaner of a CRV while parts were on backorder. We liked the CRV so much needless to say we traded in the Civic, which we did like, but we are very happy with our new CRV. Michele did great finding us exactly what we wanted. Great service from Luke as well! More

Luke is awesome as a service advisor. The mechanics and quick lane also do a great job The mechanics and quick lane also do a great job More

Serviced my car in record time. Staff was great. Service was done correctly and they gave ma a great loner. Staff was great. Service was done correctly and they gave ma a great loner. More