Dover Chevrolet

This dealership was very welcoming and helpful! Mike and Martin were patient and answered all of the questions I had along with my family. Mike and Martin were patient and answered all of the questions I had along with my family. More

When purchasing a 2020 ‘Certified Pre-Owned’ Silverado you would expect the ‘small’ things to be taken care of. You do not expect to have to go back to the dealership twice in one day to pick up the vehic you would expect the ‘small’ things to be taken care of. You do not expect to have to go back to the dealership twice in one day to pick up the vehicle after giving them a full day to get the truck ready, you did not expect to have to replace the windshield wipers a few days after purchasing the truck because everything just smears, you find the door trim on the front drivers door is ripped, there is aftermarket tint peeling off the back drivers window, and the reverse lights have one halogen bulb and one LED bulb. After initially being low balled $9,500 below the trade-in value on my 2014 Silverado to then be told they found a wholesaler that was going out on a limb and increased their offer by $6,000 but the deal would only last that one day. And now my trade-in is sitting on their website for sale. The sales manager also would not fix the spot on the bottom of the drivers door frame that had been rubbed to bear metal despite having a repair shop on site. We were told to go to the hardware store and buy some foam to cover it up. I had a better experience buying a Chevrolet from AutoFair Nissan than this Chevrolet dealership. I do not recommend this dealership. Save yourself the headache and frustration and go elsewhere. More

Suspected my starter in my 2018 Silverado was going bad. Truck refused to start on several occasions. Was quoted a certain amount for replacing the starter. Was going to be charged a diagnostic fee for tell Truck refused to start on several occasions. Was quoted a certain amount for replacing the starter. Was going to be charged a diagnostic fee for telling me the starter was fine. Went over the next day and showed the service advisor on my first turn of the key that the starter was indeed bad. Click ! Click ! Technician was called and acknowledged the starter was indeed bad. Then to top it off the final bill didn’t match the quoted amount. Stay away from this stealership !! More

I was in a difficult situation recently due to a car I purchased at another dealership. This summer I bought my dream car...2020 Mustang convertible GT. After about three months while at the local Ford purchased at another dealership. This summer I bought my dream car...2020 Mustang convertible GT. After about three months while at the local Ford service center I was told the car had problems in the rear that looked suspicious. I contacted the dealership to discuss these findings. To their credit they promised to look into the issue and sent me to the Dover Chevy collision department. The collision department put their best technician, Jon Sadler on my car immediately and reported very bad news. What I learned was my GT had been a rental and had gotten into a serious accident and the repairs were not done by a professional. The collision department reported this to Dover Chevy GM, Don McEwen who contacted the seller of my GT and discussed the findings and repair options. Because the frame was bent on the right side I was given the option to go ahead and have the car fixed or accept a full refund of all the money I spent buying the car plus all the aftermarket items I had purchased. Due to the unknown after learning the GT had been a rental we chose to get a refund which was the appropriate thing to do but broke my heart. While at Dover Chevy I noticed a Camaro convertible in the showroom. Kyle Fales approached me and I explained the issue with the Mustang. He and I looked at the 2023 3LT Camaro and I was impressed with the tech loaded in it and the refinements. Kyle knew I was in a bad placed due the news of my previous car. He went to GM Don McEwen who by that time was fully aware of my situation. I was given a very fair price for the new car with added discounts for my military service and Chevy rebates. I discussed all of this with my wife. She knew what that Mustang meant to me and was immediately interested in pursuing the Camaro. The difference in price from the return of the Mustang and the price of the Camaro was something we were able to pay in cash, so no financing. It was then that we met finance manager Anton Marienko. Anton went over all the numbers and was very pleasant to deal with. It took less that 30 minutes since we were paying cash for the Camaro. The entire process from the time I first stepped in the door until my wife drove the Camaro off the lot was less than 36 hours. My wife would not drive the Mustang due to the longer hood and seat configuration. She did not feel she could see well enough. The Camaro is built differently so she feels very comfortable driving it which is a plus for me. Don runs a very friendly, low pressure dealership which helped me out when I felt vulnerable. I thank him and his staff for their assistance in getting out of a very bad situation and into a brand new car that we will enjoy for many years. I also want to thank the collision specialist, Jon Sadler for his brutal honesty. His discussions with me helped immeasurably with making the decision to let the Mustang go. 5 Stars John!! Thank you. More

I recently had service on my 2005 Tahoe. Drives like a new car. Thanks for keeping that old girl going! Service was great! Thanks Jen! (They even have coffee) Drives like a new car. Thanks for keeping that old girl going! Service was great! Thanks Jen! (They even have coffee) More

I live and work 53 minutes from Dover Chevy … I work less than a mile away from Quirk… I have family at Quirk in sales… All that didn’t matter , I was told by a wise GM of a dealership “We buy cars from peop than a mile away from Quirk… I have family at Quirk in sales… All that didn’t matter , I was told by a wise GM of a dealership “We buy cars from people not places” … That GM happened to be Don McEwen, Of Dover Chevy. I’m in the business and this dealership treated me the way I train my sales people to be… they were profesional , courteous, and out of their way helpful. Kyle Fales my sales person drove an hour to get paperwork signed , Anton Marienko made sure to get me the best rate in finance , and Don made sure all the guys took special care of me . I will take the beautiful drive to Dover to get service done before I go anywhere else … please consider this dealership home for your new Chevy purchase… A+++ More

Wasn't impressed when I first got there but But Kyle made up for it getting me into a vehicle I really wanted. And made sure my car needs where met as far as trade-in went. Thank you Kyle for your Great cust up for it getting me into a vehicle I really wanted. And made sure my car needs where met as far as trade-in went. Thank you Kyle for your Great customer service! Go see Kyle for you car needs! Melissa More

I had a wonderful experience purchasing this vehicle. Everything went smoothly and stress free. Mike was very helpful and professional. I would recommend Mike to anyone who is looking to buy a car. Everything went smoothly and stress free. Mike was very helpful and professional. I would recommend Mike to anyone who is looking to buy a car. More

By far the best car buying experience I have had, straight forward and honest. Mike showed the new features/technology of the vehicle and followed with benefits….how it should be done. A true sales straight forward and honest. Mike showed the new features/technology of the vehicle and followed with benefits….how it should be done. A true salesman for the customer, which are hard to come by. I would strongly recommend Dover Chevrolet and specifically Mike Chamberlain for sales! More

Thank you everyone at dover Chevrolet. Everyone was kind and helpful. Thank you Kyle for answering every question and helping threw all the paperwork made it very easy and quick Everyone was kind and helpful. Thank you Kyle for answering every question and helping threw all the paperwork made it very easy and quick More