Douglass Nissan of Waco

Completely disgusted with their service department. Took in my Murano for services and also needed a brake change based upon what they told me last time. First, they sent me a video of the wrong car Took in my Murano for services and also needed a brake change based upon what they told me last time. First, they sent me a video of the wrong car being serviced. When I picked it up, I mentioned it but no one was concerned. I did not drive my car since the service. Then today I discovered that they did not rotate my tires or do an oil change, my whole purpose of going in there. It was clearly due from the car's display and the service records. I bought the car new at this dealer and every service has been done there. I called the service manager today, he wanted to blame it entirely on me and told me to get my oil changed elsewhere. I will and I will buy my cars elsewhere. Lost a lifetime Nissan customer. More

Excellent experience and no pressure. Chad was very helpful answered all our questions. We told him what we were looking for and he delivered. We love our Nissan Kicks. Chad was very helpful answered all our questions. We told him what we were looking for and he delivered. We love our Nissan Kicks. More

He was so helpful. My daughter loves her car. All around great experience I’m so glad we went and we will for sure be back. My daughter loves her car. All around great experience I’m so glad we went and we will for sure be back. More

Love Chad he has taken care of our family through several purchases. Staff is always friendly and helpful. Service has alway been fair in pricing and any services needed. purchases. Staff is always friendly and helpful. Service has alway been fair in pricing and any services needed. More

My three most recent vehicles were purchased from Douglass Nissan; specifically from Chad West. We have always received excellent customer service both during the purchase and also from the service d Douglass Nissan; specifically from Chad West. We have always received excellent customer service both during the purchase and also from the service department. More

The dealership has great management and an experienced and knowledgeable sales team. Their finance department is top notch. Overall a great car buying experience. and knowledgeable sales team. Their finance department is top notch. Overall a great car buying experience. More

The Salesman that waited on me is extremely knowledgeable Chad is great to work with Chad is great to work with More

Best car buying experience we’ve ever had. Would recommend this dealership to anyone and will definitely make future purchases there. Our salesman was very knowledgeable and not pushy at all. Would recommend this dealership to anyone and will definitely make future purchases there. Our salesman was very knowledgeable and not pushy at all. “Home of the nice guys” is a very fitting slogan for the Waco dealership. Joe and Chad are the best! More

The service department is why this is getting a 1 star. Took our 2018 altima to get oil change and a new tire which was under warranty. We ordered it on Thursday September 9,2022 and was told it would be i Took our 2018 altima to get oil change and a new tire which was under warranty. We ordered it on Thursday September 9,2022 and was told it would be in on Monday. We finally after many calls and no response from service department we took the car in Monday September 26,2022. They tire was supposed to be under warranty and they tried to make us pay the $193 because somehow our warranty magically was canceled in August. Not only did that happen but they over tightened the drain plug and crushed the gasket so we had oil leaking all over our driveway. I love the dealership and Ray our personal salesman. The service department has issues and needs to be corrected. More

My second purchase was just as smooth as my first. Chad West is an amazing salesperson. He was helpful, profession, and found exactly what I was looking for, with no pressure to purchase. I recommend Chad West is an amazing salesperson. He was helpful, profession, and found exactly what I was looking for, with no pressure to purchase. I recommend anyone looking for a new vehicle head to Douglas Nissan and ask for Chad West. More