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Douglas Volkswagen

Summit, NJ

5.0
1,486 Reviews

491 Morris Ave.

Summit, NJ

07901

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Showing 1,486 reviews

April 22, 2023

Great dealership and Vlad is an excellent salesperson! Long time customer and highly recommend Douglas VW. More

by danfishter
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Russ Arons
April 22, 2023

Roger was a great person with a great customer service skills but the financial manager didn’t explain me anything I was kind of upset after after reviewing the deal. When it comes to Roger as salesman he More

by fronel156
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roger, Russ Arons
April 09, 2023

Marvin Ma was amazing! Even though I brought my car in on short notice, he was able to get it serviced fairly quickly. More

by femiogunjumo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin Ma
Apr 18, 2023 -

Douglas Volkswagen responded

Thank you for sharing your experience with us! We're happy to hear it went well. We truly appreciate your feedback!

April 09, 2023

Marvin was very attentive to my needs and arranged a complicated service visit in a very efficient manner, everything was done well and on time. More

by Alex K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin Ma
Apr 18, 2023 -

Douglas Volkswagen responded

Thank you for the great rating, Alex. We sincerely appreciate your business here at Douglas Volkswagen!

April 09, 2023

I bring my 2 cars for the state inspection. Everyone is always pleasant, the waiting room (s) are very nice and when I get my cars back they have been washed and cleaned!!! I have a Nissan smal More

by HSandyharris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russ Arons
Apr 18, 2023 -

Douglas Volkswagen responded

Thank you for sharing your thoughts about your experience with us here at Douglas Volkswagen. We appreciate your business and hope to see you again soon!

March 14, 2023

This is the best dealership in the Essex County area. . The treat you like family from day 1!! No shady games played here all staff are very knowledgeable and are always willing to get your deal completed More

by Mello037676
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David S.
Mar 14, 2023 -

Douglas Volkswagen responded

Thank you for your kind words and this wonderful review! We appreciate you taking the time to give us feedback. We look forward to seeing you again in the future.

March 10, 2023

Working with David Suchocki on the purchase of our new car was the best experience I’ve had with a dealer. There was no high pressure. Customer service was his top priority. He was knowledgeable, trustw More

by Dale
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
David Suchocki, Matt Planck
Mar 10, 2023 -

Douglas Volkswagen responded

Thank you, Dale! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Douglas Volkswagen!

March 03, 2023

It was a good experience at Douglas VW. They are Professional and high quality with reasonable priced. More

by rchen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Ardente, Russ Arons
Mar 10, 2023 -

Douglas Volkswagen responded

Thank you for choosing Douglas Volkswagen! We appreciate the 5-star rating and review.

February 24, 2023

Great experience very kind and honest, I’m very impressed with the efficiency and promise Delivery More

by Taos se
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Flo , Russ Arons
Mar 10, 2023 -

Douglas Volkswagen responded

Thank you for choosing Douglas Volkswagen. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

February 21, 2023

Met with Nick Malanga in Sales, test-drove an ID. 4. Nick was great, lots of helpful inside information about the car and the sales process. More

by Oranges
Recommend Dealer
Yes
Employees Worked With
Nick Malanga
Mar 10, 2023 -

Douglas Volkswagen responded

We are very happy to have provided you with a 5-star experience! We sincerely value your business and look forward to your next visit.

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