Douglas Volkswagen | Page 79

I love Nick malanga! Nick is the greatest salesman I ever met! He is funny and really made me laugh! I enjoyed buying a car from him! Ask for Nick! Nick is the greatest salesman I ever met! He is funny and really made me laugh! I enjoyed buying a car from him! Ask for Nick! More

Thanks! Jeremy is knowledgeable, and addressed questions/provided car details without being pushy. At no point did I feel pressured into leaving the dealershi Jeremy is knowledgeable, and addressed questions/provided car details without being pushy. At no point did I feel pressured into leaving the dealership with a new car (but I did); overall experience was positive. Appreciated that he made things happen quickly and effectively. More

A Job Well Done Buying a car should be one of life's great pleasures. Douglas Volkswagen made this come true for me. Having had only two (new) Volkswagens as my onl Buying a car should be one of life's great pleasures. Douglas Volkswagen made this come true for me. Having had only two (new) Volkswagens as my only cars over the past 29 happy years, I didn't need someone to sell me on the brand. I know my cars, inside and out. I visited three VW dealers within the five boroughs of NYC and was not impressed with their knowledge of the car(s) or the lack of enthusiasm that was presented. I knew what I wanted (Golf SportWagen); I was looking for the excitement that I had about buying the car to be reflected by the salesperson and dealership that was going to sell it to me. From the "get-go," the sales manager responded to my queries; followed up with my appointment; and contacted me with the salesman's name that I should see when I got there. Simon (Krugly) was waiting at the door when I arrived. The feeling I got from that moment was that this was a different type of dealership! There was a SportWagen on the floor for me to look at and an SE model for my to test drive. Simon patiently and knowledgeably answered all my questions as I combed through the car and its features. After the test drive, he took me on a tour of the facility, explaining how the Service Managers are assigned to clients and showed me the service area (clean, orderly, professional). When it came time to do the numbers, I was given a great price and we closed the deal quickly. Two weeks later, I was sitting in my new car. The personal interest in being able to give me the car that I wanted was special, and Simon Krugly with the support of Douglas VW did that. More

Car Service- Awsome experience I have been bringing my car(which I also bought it from the same dealer) in for services for the past 3 years and the services I received so far hav I have been bringing my car(which I also bought it from the same dealer) in for services for the past 3 years and the services I received so far have been "Excellent". The quality of work done is super and the service I got from the employee(Francis Zafra) is amazing. He is extremely professional, helpful and always provide very clear and detail explanation of the work done. Over all I am extremely happy with the services provided by this dealership. More

"WARNING!! DO NOT BUY FROM THIS DEALER - REGRETFULL EXPERIEN Beware of the fake reviews. See www.Yelp.com for truthful reviews. I have been leasing two vehicles for the last eighteen years from different dea Beware of the fake reviews. See www.Yelp.com for truthful reviews. I have been leasing two vehicles for the last eighteen years from different dealers and never had a problem until I leased with Douglas Volkswagen. I was enticed by their 2014 labor day weekend specials on VW Jettas. I was currently leasing a VW Passat and the lease was nearly up, so I decided to take a 3 years lease with Douglas Volkswagen and since I was a repeat VW customer I expected the standard trade-in benefits of milage and wear & tear. Everything was quiet until in late December 2014 I received a bill from Volkswagen corporate requesting payment for wear & tear and late fees, this was the first time I was alerted to the problem. I reached out to the dealer to inquire about this and was told to basically go pound sand. Then I reached out to Volkswagen Customer Care and was told that the dealer usually takes care of these fees (so again, go pound sand). Next I filed a complaint with the better business bureau (bbb.org) and sent a copy of my complaint via email to the president Peter Liebman of Douglas Volkswagen and I never received an acknowledgement or response (again they don't care for my repeat business - so go pound sand). It cost time, aggravation and un-expected expenses. So the labor day savings turned out to be a drastic expense so its safe to say I will never do business with Douglas Volkswagen ever again as they refuse to work out anything with me. I can only share my negative experience in the hopes that they can't victimize others. Update 5/23/2015 – The better business bureau contacted my with a settlement offer from VW Douglas and I accepted the terms only to find out that they needed to close the complaint as resolved and not live up to their commitment. I just received a bill from VW Credit indicating refusal from the dealer. Update 5/4/2016 - Over year now and this outfit never made good on their BBB settlement and never contact me. I have go back to the BBB and reopen my complaint as these criminals lied about the settlement to get a positive closure with BBB.org. More updated to come.... More

Buyer Beware: Shady dealer Great honest dealership. I had an issue that was handled quickly and they made sure I was happy. Ultimately a pleasure to do business with. Great honest dealership. I had an issue that was handled quickly and they made sure I was happy. Ultimately a pleasure to do business with. More

They are more than awesome The team here is amazing. I went in with doubts of not being able to have a car but they answered all of my questions with ease. Dave in special finan The team here is amazing. I went in with doubts of not being able to have a car but they answered all of my questions with ease. Dave in special finance was very knowledgeable into helping me find the right one and went above and beyond to satisfy my financial needs. I am the second person in my family to have purchased from Dave. He made me feel so comfortable with stressing to him my worries of never having my own anything before and what to do in regards of maintaining a car. The team is great on communication and I strongly recommend any and everyone to purchase from here! More

Loving my new jetta Third VW, and third one from Tito Delgado. Another as always great experience at Douglas. Awesome staff and they really treat you like family... Thank Third VW, and third one from Tito Delgado. Another as always great experience at Douglas. Awesome staff and they really treat you like family... Thanks for a great deal on a great car. More

New lease at Douglas VW We have always had a great experience at Douglas VW especially thanks to Jeremy Gutierrez. This is our 3rd VW and Jeremy has helped us with each one. We have always had a great experience at Douglas VW especially thanks to Jeremy Gutierrez. This is our 3rd VW and Jeremy has helped us with each one. We really appreciate his helpfulness, honesty and amazing personality. We are happy customers not only with the cars, but the service. The entire staff is pleasant to work with. More

Returning customer I purchased my first vehicle with Vlad from Douglass VW in 2013. Due to the amazing customer service and the attention to what I was looking for in a I purchased my first vehicle with Vlad from Douglass VW in 2013. Due to the amazing customer service and the attention to what I was looking for in a new vehicle, I came back once my lease was done. Vlad continues to be that excellent, professional, and friendly VW salesmen. More