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Douglas Volkswagen

Summit, NJ

5.0
1,486 Reviews

491 Morris Ave.

Summit, NJ

07901

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Showing 1,486 reviews

August 14, 2023

I felt very comfortable and the sales dept answered all my questions with confidence and patience More

by Nicholasriello
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Rich Gaul and Nick Malanga
Aug 18, 2023 -

Douglas Volkswagen responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

August 07, 2023

Excellent customer service. Sales team made every effort to help me find the right vehicle for my needs. More

by sdr2md
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
James D
Aug 09, 2023 -

Douglas Volkswagen responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Douglas Volkswagen, we look forward to having you as one of our valued customers for many more years to come!

July 03, 2023

Irene was on point and honest the entire time. They said what they were going to do and did it. No empty promises. Exceptional service. More

by Tankbooks
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Irene, Russ Arons
Jul 12, 2023 -

Douglas Volkswagen responded

Thank you for sharing your thoughts about your experience with Douglas Volkswagen. We appreciate your business and hope to see you again soon!

June 29, 2023

Michael was pleasant, professional, and helpful in dealing with the insurance company and getting our Infiniti repaired. More

by levy.j
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Michael Manone
Jul 12, 2023 -

Douglas Volkswagen responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback on your recent visit here at Douglas Volkswagen!

June 19, 2023

I had the best car buying experience ever. I’m not a car details type of person and had no experience buying a car by myself. Dave Suchoki was amazing. He walked me through all of the details More

by G. Walker
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dave Suchoki
Jul 12, 2023 -

Douglas Volkswagen responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Douglas Volkswagen!

June 16, 2023

I had the best experience at this dealership. Layne and Roger was professional and they were very helpful throughout the process. I had not so good credit but they were able to get me approved. I More

by Angela Hart
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roger and Layne , Russ Arons
Jul 12, 2023 -

Douglas Volkswagen responded

Angela, thank you for choosing Douglas Volkswagen and for letting us know you had a great experience with Layne and Roger. We truly enjoy hearing such positive feedback and look forward to seeing you again in the future.

June 13, 2023

They are professional and treated me as a customer with respect.!! Detailed report of the issues with the vehicle. More

by meanie2813
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russ Arons
Jul 12, 2023 -

Douglas Volkswagen responded

It's great to hear about your positive experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Douglas Volkswagen!

June 09, 2023

the team was professional, service-oriented, knowledgeable, honest, cordial, and very respectful of my time. More

by Nir
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Russ Arons
Jul 12, 2023 -

Douglas Volkswagen responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Douglas Volkswagen.

May 30, 2023

Dear Dave, From the moment I stepped into the showroom, your warm and friendly demeanor made us feel comfortable and valued as a customer. Your extensive knowledge about the VW Taos and your willingness to More

by Ciscofran27
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Suchocki, Russ Arons
Jul 12, 2023 -

Douglas Volkswagen responded

Thank you so much for choosing Douglas Volkswagen. We are so glad to hear you had such a great experience here with Dave. We truly look forward to working with you again sometime in the future! Enjoy your new car!

May 27, 2023

Dave is soooo helpful ! ver knowledgable and genuinely cares for his customers. The process of buying the car was super easy and not full of empty words or promises. He re More

by franny
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
david suchocki
Jul 12, 2023 -

Douglas Volkswagen responded

Franny, thank you so much for choosing Douglas Volkswagen! Congrats on your new purchase, and please let us know if we can be of any more assistance!

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