Douglas Volkswagen

Horrible Horrible Horrible They have no sympathy or empathy for their customers! They DON'T care for their customers, they DON'T go above and beyond to assure that their custome They have no sympathy or empathy for their customers! They DON'T care for their customers, they DON'T go above and beyond to assure that their customers will ALWAYS be their customers! Lesson learned!!!! More

Best car buying experience. We were looking for VW Atlas to buy. Did not plan to go to Douglas dealership, but very happy that we did. Jeremy G, our sales consultant was very fr We were looking for VW Atlas to buy. Did not plan to go to Douglas dealership, but very happy that we did. Jeremy G, our sales consultant was very friendly and knowledgeable. His recommendations and comments were unbiased. We did not feel any pressure to have to buy from there. Would definitely recommend Douglas VW and Jeremy G if looking for a VW. More

Excelente customer service! My father and I walked in to learn our options but never thought we’d walk out in a new car. Our financial specialist, David was knowledgeable, though My father and I walked in to learn our options but never thought we’d walk out in a new car. Our financial specialist, David was knowledgeable, thoughtful and very down to earth. He explained things thoroughly and was very patient with us. He never once rushed us or made us feel like it was just another sale. Definitely one of the most pleasant car purchases I’ve experienced. Overall phenomenal customer service! More

Deal with the best for the best deal We took delivery of our Touareg from the exemplary Sales Consultant Jeremy Gutierrez who made the process informative and fun. The Douglas VW Parts De We took delivery of our Touareg from the exemplary Sales Consultant Jeremy Gutierrez who made the process informative and fun. The Douglas VW Parts Department set us up with some additional accessories and wheels and guided us through the VW Rebate process in effect at the time of delivery. Egon Kantor and his staff (thank you Marvin Ma) keeps both of our VWs on the road in perfect condition. Everyone at Douglas VW makes the car buying, owning and maintaining experience as simple and painless as possible. They really define the best in customer satisfaction. More

Love the Great service at Douglas VW I am again happy to say, now purchasing a second car from Nick Malanga that I am very happy. He dots the i's and crosses the t's every time. I will I am again happy to say, now purchasing a second car from Nick Malanga that I am very happy. He dots the i's and crosses the t's every time. I will definately recommend him to my friends. More

Amazing staff Went to see Nick M. after my first lease in 2003. He remembered me and got down to business base on my financial needs. Highly recommend this dealersh Went to see Nick M. after my first lease in 2003. He remembered me and got down to business base on my financial needs. Highly recommend this dealership as they treat everyone as family. More

Amazing service Was in market for new car when old lease expired - Dealt with Vald who were an absolute marvel to work with. Clear and immediate answers to all que Was in market for new car when old lease expired - Dealt with Vald who were an absolute marvel to work with. Clear and immediate answers to all questions, knowledgeable about everything about the car, went to extra mile to get me the best deal. Were only in the market for 1 car, if I had needed two I would have gotten both then and there. Highly recommend to get your cars there. More

Jeremy is the Best Jeremy was my salesperson and made the process easy in purchasing my third Passat. I highly recommend him and Douglas Volkswagen. My grandmother was Jeremy was my salesperson and made the process easy in purchasing my third Passat. I highly recommend him and Douglas Volkswagen. My grandmother was a Douglas(not the side of the family that owned the dealership), so it is nice to see that the current owners of the dealership are providing great, honest, go the extra mile service. Jeremy made sure I got everything out of my old Passat including my EZ Pass. I forgot a CD in the player even after he reminded me. I recalled it when I got home and asked him to find it for me which he did. The service department is great; Dominic has been great for over ten years. I have noted others getting great repair service over the years proving you don't have to be family to get great service at Douglas. More

Job well Done! Thanks Dave for taking the extra time to find my son the right car. What I appreciated the most was the process. Instead of letting us test drive nu Thanks Dave for taking the extra time to find my son the right car. What I appreciated the most was the process. Instead of letting us test drive numerous cars to see if we like them, you reversed the process by FIRST researching loans from the proper creditor that would meet our needs. Once that process was completed it was clear what direction we were headed in then the selection and test drive process began. Dave, thank you for helping me secure 2010 Volkswagen for my Son that works with our financial needs, along with being a good quality car. More

Exceptional Customer Service Vlad for sales. Brian for service. They don't let you feel like a car idiot that's going to be taken advantage of. They work with you. They expla Vlad for sales. Brian for service. They don't let you feel like a car idiot that's going to be taken advantage of. They work with you. They explain things to you. They give you options. If it's a VW you want, Vlad and Brian are the guys you need to see. More