Douglas Volkswagen

Great service; conscientious, complete and diligent as always. Brian and the entire service staff are great! The bummer is that this survey forces you to take the time out of a busy day to write a n as always. Brian and the entire service staff are great! The bummer is that this survey forces you to take the time out of a busy day to write a narrative if you want to praise the business establishment used when the check boxes are quite sufficient. The option to write a narrative should be at the behest of the reviewer and not demanded by some 3rd party data collector. More

Great service Overall a great experience, Dominic is always making sure that my car runs perfect. Everyone is very friendly and helpful, knowledgable and caring. E Overall a great experience, Dominic is always making sure that my car runs perfect. Everyone is very friendly and helpful, knowledgable and caring. Excellent service. More

Very easy and comfortable Great Experience...Marvin was exceptionally good and focused on customer delight. Very easy process and a comfortable waiting area added to the satisf Great Experience...Marvin was exceptionally good and focused on customer delight. Very easy process and a comfortable waiting area added to the satisfaction. Keep it up. More

VW Jetta Brian went out of his way checking with multiple VW service centers in an effort to trace back a headlight issue. He kept me up to speed on everything Brian went out of his way checking with multiple VW service centers in an effort to trace back a headlight issue. He kept me up to speed on everything in a very timely matter and had the car ready as promised. Terrific customer service! Thank you Brian 😊 More

Rare and exceptional Pleasant car buying experience which in my lifetime has been a truly rare event. Took only 2 trips to dealership - one to test drive car and make my c Pleasant car buying experience which in my lifetime has been a truly rare event. Took only 2 trips to dealership - one to test drive car and make my choice of car and one to pick up car. In past I have had to deal with all the games about price and options and had to make multiple trips and phone calls back and forth. I feel they had the car I was looking for at a price I felt was fair and no games. More

Great car buying experience I was looking for a 2018 GTI SE and had spoken with several VW dealers in the area. Douglas VW was by far the best. Dan and Simon made the process su I was looking for a 2018 GTI SE and had spoken with several VW dealers in the area. Douglas VW was by far the best. Dan and Simon made the process super easy. They answered all of my questions, and found the car I wanted quickly. Thanks to Simon I got a fair price on the car and my trade-in, and am thrilled with my new GTI! More

Fine leasing arrangements I have leased cars repeatedly from Douglas VW and have always received fine, trustworthy and considerate service. I was first directed there by AAA, f I have leased cars repeatedly from Douglas VW and have always received fine, trustworthy and considerate service. I was first directed there by AAA, for best prices in northern NJ, and have continued as a customer ever since. More

Easy Process John LaFalce was considerate of our time and needs in our shopping for a new 2018 Volkswagen Atlas SEL. John, you are amazing and we couldn’t have had John LaFalce was considerate of our time and needs in our shopping for a new 2018 Volkswagen Atlas SEL. John, you are amazing and we couldn’t have had a better experience. You mabe it an exciting and easy process. More

Excellent help from Brian Came in with a problem, no loaners available, Brian said come back next day and, in a heavy volume week, got me a loaner. Give him a raise. Came in with a problem, no loaners available, Brian said come back next day and, in a heavy volume week, got me a loaner. Give him a raise. More

1 st time buyer I met with Dave on buying used vehicle. We explained financial issues and Dave worked with us. Dave made process very stressed free. Dave was excelle I met with Dave on buying used vehicle. We explained financial issues and Dave worked with us. Dave made process very stressed free. Dave was excellent in process and well knowledge of product. Dave is highly recommended and great assets to auto group. Kevin c More