Douglas Volkswagen

February 2019 Insurance Claim I selected the Douglas Auto Body Shop to repair my vehicle due to prior experience with the company. And once again, they did not disappoint. Had nume I selected the Douglas Auto Body Shop to repair my vehicle due to prior experience with the company. And once again, they did not disappoint. Had numerous problems with the insurance company but Douglas kept pushing them as well and kept me in the loop. Any problems that I ran into, 1 phone call and Douglas stepped in and fixed it. I will always be loyal to the Douglas Group because they have always been loyal to me. More

Tire & Wheel Protection Buy this Protection when you buy your VW from Douglass. We have used it 3times on 2 vehicles. Dominic Romano in Service Department is the best! He w Buy this Protection when you buy your VW from Douglass. We have used it 3times on 2 vehicles. Dominic Romano in Service Department is the best! He was a magician in guiding us through any service we needed for our three VWs. More

5th Car Purchase I've been doing business with Irene and Dave at Douglas VW for over several years. A lot has changed for me personally over that time and so has my sp I've been doing business with Irene and Dave at Douglas VW for over several years. A lot has changed for me personally over that time and so has my specific vehicle needs/desires. Irene and Dave were instrumental as always in finding the best solution for me. While they were incredibly professional and knowledgeable, the main quality that sets them apart is how personable they are. I look forward to doing more business with them in the future. I consider Douglas VW- Irene and Dave apart of my family! ?? More

Smooth operatuon Vlad was amazing - remembered me from 3 yrs ago and made my trade-in a pleasurable experience. The whole process took about 2 total hrs of dealership Vlad was amazing - remembered me from 3 yrs ago and made my trade-in a pleasurable experience. The whole process took about 2 total hrs of dealership time and the deal was settled within 18 hrs. I have recently moved to Baltimore but I still do all of my Maintenance and repairs -and purchases- at Douglas. It’s like family. More

Great service Exceptional service—fixes something that had been ignored and got warranty coverage—recognized that it was too early in life of car for the problem to Exceptional service—fixes something that had been ignored and got warranty coverage—recognized that it was too early in life of car for the problem to be occurring and went out of way to get it addressed. More

Efficient, on time, and helpful This routine 50K service appointment was efficient and right on time, with no extra waiting. Brian helped with figuring out about getting two new tir This routine 50K service appointment was efficient and right on time, with no extra waiting. Brian helped with figuring out about getting two new tires and always out safety first in his calculations. This is the kind of personalized attention I always expect - and get - from Douglas. More

Positive experience at Douglas Our experience was very positive at Douglas for the following reasons. First and foremost our salesman Jeremy, who was recommended to us by a friend. Our experience was very positive at Douglas for the following reasons. First and foremost our salesman Jeremy, who was recommended to us by a friend. He was very knowledgeable about the VW products and seemed to be in touch with our needs for a new vehicle. We were not planning to purchase a new car on that day but Jeremy made us feel at ease and comfortable wih going ahead with our purchase. More

Great experience Car buying can be very stressful, but Jeremy and Matt make the experience stress free. No hassles, no gimmicks straight forward and trustworthy. I mov Car buying can be very stressful, but Jeremy and Matt make the experience stress free. No hassles, no gimmicks straight forward and trustworthy. I moved to where there is a VW dealership literally 5 minutes away but chose to travel back to Douglas because I knew I would get a fair deal from good people. Definitely recommend More

Great service! Great Dealer! I had the best car buying experience ever in my life at Douglas VW. I worked with Nick M. He did a great job finding me the right car. He kept all of I had the best car buying experience ever in my life at Douglas VW. I worked with Nick M. He did a great job finding me the right car. He kept all of his promises, and treated us right. Thanks to Nick and Douglas! The Best! More

Great experience Nick S was an enthusiastic and knowledgeable salesman who did his best to provide a seamless, professional experience. His knowledge of the car and it Nick S was an enthusiastic and knowledgeable salesman who did his best to provide a seamless, professional experience. His knowledge of the car and its history were impressive. More