Douglas Volkswagen

Best Sales Peron Ever I saw a Mazda CX-5 Grand Touring at Douglas Volkswagen of Summit that I was interested in. First let me start by saying I am a mature women, I did all I saw a Mazda CX-5 Grand Touring at Douglas Volkswagen of Summit that I was interested in. First let me start by saying I am a mature women, I did all my homework and I knew everything about this car, let's just say I did my homework and was ready to deal. The dealer who greeted us at the door was Nick Malanga, his first question to my husband and I was, WHOSE DRIVING THE CAR, I said I was. Nick is not a hard pounding salesman, he listened to me, intently, and answered all my questions. To my relief he did not address my husband not even once. I was taken seriously, which as a women is not always the case. Nick was calm, pleasant, kind and in general a very likable guy. I gave Nick my bottom line and he patiently went to the Wizard behind the curtain four times. Nick knew I was ready to walk if I didn't get my number so he gave it another try. We negotiated a great value that we were both satisfied with. The dealership then took my car to Mazda for a computer update and we had Masada inspect the car thoroughly. Mazda said we got an amazing deal! Now why is this story so great.....after Nick knew what I wanted he never tried to sell me a VW. What Nick did is he sealed a very good relationship with us and the dealership. This was an amazing experienced with Nick Malanga and Douglas VW.OF SUMMIT. More

Best Dealer to buy a volkswagen I had a great purchase experience at Douglas. I worked with Nick M, He was professional and did a great job to help me find the right car. I haven' I had a great purchase experience at Douglas. I worked with Nick M, He was professional and did a great job to help me find the right car. I haven't bought a car in years, and went to some highway stores first, and wasn't happy with the pressure and service. Douglas was different, respected me and my time. Highly recommend, for sure... More

Nick was amazing at getting what we needed quickly, efficiently and with a smooth process. He comes highly recommend when purchasing from Douglas Auto Group. efficiently and with a smooth process. He comes highly recommend when purchasing from Douglas Auto Group. More

Awesome experience at Douglas VW. I was in and out within 3 1/2hrs. I was greeted with superb customer service with a family feel. Dave my financial rep, went above and beyond my expectations. He got me the 3 1/2hrs. I was greeted with superb customer service with a family feel. Dave my financial rep, went above and beyond my expectations. He got me the vehicle I wanted at a price and loan term better than I had anticipated. He even made sure I got the best possible deal on my auto insurance saving me the hassle of dealing with agents. Thanks Dave and Douglas VW, we’ll definitely be coming back again! More

My experience with Douglas VW is always a positive one .My wife bought her Tiguan last year there , and the salesman Vlad was and is head and shoulders above the typical car salesmen. His knowledge was mo .My wife bought her Tiguan last year there , and the salesman Vlad was and is head and shoulders above the typical car salesmen. His knowledge was most helpful The service department has been exceptional for my wifeS Tiguan. Today I purchased a new GTI and again the buying experience was head and shoulders above the normal dealer experience. And Vlad was most helpful in securing my car and was thorough in the delivery phase of the purchase All in all a very positive experience More

When all hope was lost David Suchocki came to through!! I'm writing to tell of my experience at Douglas and my Salesman David Suchocki. I had a bad experience before going in but when I got there David assu I'm writing to tell of my experience at Douglas and my Salesman David Suchocki. I had a bad experience before going in but when I got there David assured me he'd work with me to get what I needed done. I thought there was no way I'd be able to ride out the dealership with a vehicle especially the 2018 Atlas that I'm in now. What looked like a dead end situation turned out to be a winning situation with Dave's expertise. I highly recommend Douglas Volkswagen and my sales associate David! If you feel like there is just no way you'll drive a vehicle with you current situation please try Douglas and David! More

Simon Krugly provided us with an exceptional car buying experience. From the first visit into the showroom to the delivery of our new Atlas he was friendly and easy to work with. He was straight forward, k experience. From the first visit into the showroom to the delivery of our new Atlas he was friendly and easy to work with. He was straight forward, knowledgeable and fair through the entire car buying process. We highly recommend working with him. More

Jeremy Gutierrez at Douglas Volkswagen is the best! I Jeremy Gutierrez at Douglas Volkswagen is the best! I just bought my last car on 11/25/19 and he was so helpful, made the whole process of buying a Jeremy Gutierrez at Douglas Volkswagen is the best! I just bought my last car on 11/25/19 and he was so helpful, made the whole process of buying a car extremely fast. Can't thank him enough. More

My Sales experience I bought my first VW GTI in 2015 at Douglas VW. I have to say that the Sales person I was dealing with at that time did his best but the whole process I bought my first VW GTI in 2015 at Douglas VW. I have to say that the Sales person I was dealing with at that time did his best but the whole process took the entire day. On Monday November 25th I reached out to Douglas Volkswagen to see about getting a new GTI. I was connected to a Sales person Vlad. From the start, Vlad Voskoboynikov was professional and honest. I make enough money to afford the financing but due to some medical issues in my past, my credit was less than good so getting financing for the car I wanted was more then a challenge. Vlad took control and started to work on options for me. I had reached out to other dealers prior who told me that financing would not be possible but Vlad said he would find a way. I was doubtful but Vlad kept me in the loop through emails, phone calls and text messages throughout the whole process. I am in the Sales profession and for me, customer service is a lost art form but Vlad restored my faith in what it means to take care of your customer. He stayed late for a few nights while working with his Finance Manager to find terms that met the needs I was seeking. Last night, Vlad called me with good news explaining that he had secured the financing I needed to get my new GTI. I rarely write reviews because I rarely get the "high touch' service I got from both Vlad and Douglas VW. The entire experience was smooth and painless. Douglas VW says yes when other dealers say no because they do not want to go the extra mile when they have someone that has a more difficult situation. Most dealers want to cherry pick only the customers with perfect credit but not Douglas VW. They are truly interested in getting you the deal you want and staying late, going the extra mile to execute. They have been awesome to me and others I know. Douglas VW is an hour away from where I live but I will continue to give them my business because they earn every bit of it and they do it professional and with gratitude. So hats of to Douglas and to Vlad personally. He is the epitome of customer service! Recommend working directly with Vlad without reservation of any kind. The Holiday season is filled with long lines, black Friday and all sorts of headaches but Vlad and Douglas VW made what is normally a haggling, annoying experience a very delightful one and I am so very grateful for their hard work. More

super spot to grab a new volkswagen My first new car! Did some shopping on line and found some great deals and service at douglas in summit. Nickm did a great job finding me a fun car My first new car! Did some shopping on line and found some great deals and service at douglas in summit. Nickm did a great job finding me a fun car that was in my budget. he was not pushy and i also liked working with chet as well, Thanks Nick and Chet! More