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Douglas Volkswagen
Summit, NJ
1,482 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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May 15, 2021
Just purchased a 2015 Golf . The experience was just seamless . The car is amazing and James and Louis were just the best ! The car has been properly maintained and delivered clean with a full load of g seamless . The car is amazing and James and Louis were just the best ! The car has been properly maintained and delivered clean with a full load of gas . More
by Jennifer
Employees Worked With
James
May 14, 2021
I take my tiguan 2020 r line for service...oil change i was there at 9:20 and took 2 hours 10 minutos to do the job...i don't understand how they took 2 hours and more to do an oil change...this is xxxxxxx was there at 9:20 and took 2 hours 10 minutos to do the job...i don't understand how they took 2 hours and more to do an oil change...this is xxxxxxxx More
by Jose Moya
Employees Worked With
Russ Arons
May 14, 2021
The repairs were perfect and completed in a timely manner. Service professionals were polite and professional and provided good communication during the repair process. Overall excellent. manner. Service professionals were polite and professional and provided good communication during the repair process. Overall excellent. More
by Cwilson7951
Employees Worked With
Dennis, Russ Arons
May 08, 2021
Thank You to James Deutschkron for the excellent service we received while purchase of 2021 VW Tiguan. We appreciate the fast work and How you made the buying process so easy.. we received while purchase of 2021 VW Tiguan. We appreciate the fast work and How you made the buying process so easy.. More
by nfrferwf
Employees Worked With
Russ Arons
May 05, 2021
Excellent Customer Service! I seriously appreciate the help and driven off the lot with the truck I really wanted. My family love it! Thank you guys! help and driven off the lot with the truck I really wanted. My family love it! Thank you guys! More
by Leonardsmith33
Employees Worked With
Russ Arons
April 30, 2021
I brought my 2020 Atlas Cross Sport (2200 mi) in to repair some common manufacturer defects. Being a member of several VW Atlas social media groups, I was very aware of these problems and how some deal repair some common manufacturer defects. Being a member of several VW Atlas social media groups, I was very aware of these problems and how some dealers were either dodging the issues, denying they even exist, or even claiming to be completely unaware of them (haha). So when I brought my vehicle in to Douglas I was revved up and ready for confrontation, and armed with recall codes, technical bulletins, and printouts from various online VW groups, as I was expecting to have a hard time convincing the dealer that my vehicle had these common issues. My anxiety turned out to be all for naught. My service advisor Brian Ardente could not have been better. I explained my issues, he entered them into the system without fuss or pushback, and I left the vehicle with him. Within a few hours, Brian texted me to tell me that all my concerns were valid and that they were performing all the necessary repairs and replacements under warranty. He kept in touch with me every day to keep me updated until my car was ready for pickup, the process for which took less than 5 minutes in and out. Brian made it all a completely painless process. Excellent service, excellent communication, and excellent repairs. More
by stevebrodsky
Employees Worked With
Brian Ardente
April 20, 2021
Had the opportunity to work with James Deutsihkron on purchasing a 2018 Audi s4. James made the entire proccess seamless, he was able to collect all my information the day prior to arriving to ensure tha purchasing a 2018 Audi s4. James made the entire proccess seamless, he was able to collect all my information the day prior to arriving to ensure that when I showed up I was in and out in an hour. When I walked on the lot he already had the car out and ready to drive. James was very personal and went above and beyond. I would utilize James again in the future as well as recommend him to family and friends. More
by rbeltz15
Employees Worked With
Russ Arons
April 14, 2021
James Deutschkron at Douglas Volkswagen in Summit was EXCELLENT. He was beyond courteous, patient and kind - no matter how many times I called/texted or emailed him. James helped find a car for my daug EXCELLENT. He was beyond courteous, patient and kind - no matter how many times I called/texted or emailed him. James helped find a car for my daughter's 18th birthday - at a great price and value. Highly recommend Douglas and highly recommend James. I'd happily purchase another car from Douglas. It was a no-pressure, no BS transaction from start to finish. More
by christopher moccia
Employees Worked With
James Deutschkron - 5 STARS, Louis Varga - 5 STARS
March 20, 2021
Came in to look for an used Atlas and James worked with me. I'd say I appreciated the "hustle" , he tried his very best to help me make a decision. Ask for James when you go in and he'll set you up! Just g me. I'd say I appreciated the "hustle" , he tried his very best to help me make a decision. Ask for James when you go in and he'll set you up! Just go in prepared and don't fall in love a car, like I did! More
by jseo1103
Employees Worked With
James D.
