Douglas Volkswagen

Just leased a new Atlas from James Deutschkron, at Douglas Volkswagen. This was the fastest, easiest car purchase I have ever done. From start to finish James was great. I have been coming to this d Douglas Volkswagen. This was the fastest, easiest car purchase I have ever done. From start to finish James was great. I have been coming to this dealership for over 5 years with previous vehicles, there service department is amazing and very accommodating. Would highly recommend James and Douglas Volkswagen for purchase or lease deals. More

The service department always provides quick and painless service. I like that the service tech sent me a video of the work he did. The communication via text was excellent. service. I like that the service tech sent me a video of the work he did. The communication via text was excellent. More

Easy drop off, transparent updates, timely completion, friendly service, all round a quality experience. Video updates are a really good idea and explanations were clear. friendly service, all round a quality experience. Video updates are a really good idea and explanations were clear. More

We just bought a car from them. Excellent experience working with Jim and Lou. We got a great deal. Quick and easy transaction! I would recommend buying a vehicle from them. working with Jim and Lou. We got a great deal. Quick and easy transaction! I would recommend buying a vehicle from them. More

Just purchased a 2015 Golf . The experience was just seamless . The car is amazing and James and Louis were just the best ! The car has been properly maintained and delivered clean with a full load of g seamless . The car is amazing and James and Louis were just the best ! The car has been properly maintained and delivered clean with a full load of gas . More

I take my tiguan 2020 r line for service...oil change i was there at 9:20 and took 2 hours 10 minutos to do the job...i don't understand how they took 2 hours and more to do an oil change...this is xxxxxxx was there at 9:20 and took 2 hours 10 minutos to do the job...i don't understand how they took 2 hours and more to do an oil change...this is xxxxxxxx More

Excellent Customer Service! I seriously appreciate the help and driven off the lot with the truck I really wanted. My family love it! Thank you guys! help and driven off the lot with the truck I really wanted. My family love it! Thank you guys! More

I brought my 2020 Atlas Cross Sport (2200 mi) in to repair some common manufacturer defects. Being a member of several VW Atlas social media groups, I was very aware of these problems and how some deal repair some common manufacturer defects. Being a member of several VW Atlas social media groups, I was very aware of these problems and how some dealers were either dodging the issues, denying they even exist, or even claiming to be completely unaware of them (haha). So when I brought my vehicle in to Douglas I was revved up and ready for confrontation, and armed with recall codes, technical bulletins, and printouts from various online VW groups, as I was expecting to have a hard time convincing the dealer that my vehicle had these common issues. My anxiety turned out to be all for naught. My service advisor Brian Ardente could not have been better. I explained my issues, he entered them into the system without fuss or pushback, and I left the vehicle with him. Within a few hours, Brian texted me to tell me that all my concerns were valid and that they were performing all the necessary repairs and replacements under warranty. He kept in touch with me every day to keep me updated until my car was ready for pickup, the process for which took less than 5 minutes in and out. Brian made it all a completely painless process. Excellent service, excellent communication, and excellent repairs. More