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Douglas Volkswagen

Summit, NJ

Overview
Reviews
Vehicles
5.0
1,486 Reviews
Call Dealership (908) 219-7462
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491 Morris Ave.

Summit, NJ

07901

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Showing 1,486 reviews

November 02, 2021

I always have a great experience with Douglas. My car is always serviced well and Brian made sure that everything was taken care of. More

by Ayanna27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Ardente
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Nov 03, 2021 -

Douglas Volkswagen responded

Ayanna27 - We are so grateful for your kind words. Thank you for leaving such a great review and mentioning that Brian made sure everything was taken care of for you.

October 22, 2021

I had an minor issue with my front bumper on my 2019 Q50 and Dennis Q. from Douglas Auto Body was able to resolve it quickly, to my satisfaction. Thank You! More

by fjkloso
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Q. , Russ Arons
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Nov 03, 2021 -

Douglas Volkswagen responded

Thank you for this 5-star review!. Our team strives for excellence when it comes to serving our customers. Safe & Happy Driving!

October 11, 2021

The service advisor was very honest and direct about my issue, and it was fixed quickly. More

by vwgolfman2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marvin Ma, Russ Arons
Report | Print
Nov 03, 2021 -

Douglas Volkswagen responded

Thank you vwgolfman2000 for this 5-star review and for letting us know your service advisor was very honest and direct and your issue was fixed quickly.

October 03, 2021

I received regular text updates on the progress. People are very nice and pleasant to deal with More

by Kennleft
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russ Arons
Report | Print
Nov 03, 2021 -

Douglas Volkswagen responded

Kennleft - Thank you for taking the time to leave us a great review!

September 28, 2021

James was super professional and get to deal with. Great experience. I highly recommend him and Douglas VW. More

by johnkim101
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Deutchkron
Report | Print
Oct 01, 2021 -

Douglas Volkswagen responded

Thank you for taking the time to offer your great rating and review of your recent visit. We are so glad you had a great experience and that James was "super professional". Happy driving!

September 26, 2021

Bought a new car at MSLP in September. The Service guy installed the front crooked and off center! How lousy can you get? How bad is the rest of thier work? More

by wmhowell111
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Russ Arons
Report | Print
September 25, 2021

Our salesman was exceptional!!!!!!! He really went the extra mile for us!!!! This was the best car buying experience I ever had. More

by marycellitti
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russ Arons
Report | Print
Oct 01, 2021 -

Douglas Volkswagen responded

Thank you for this great review. Our team strives for excellence when it comes to serving our customers. We are glad to hear you had a great experience and your salesman was exceptional! Happy Driving!

September 18, 2021

Mike ( sales ) and finance team were professional and tried to help as much as they can and to meet my expectations More

by jafber
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russ Arons
Report | Print
Sep 21, 2021 -

Douglas Volkswagen responded

Thank you for taking the time to leave us a fabulous review! We are thrilled to have had the pleasure of working with you! I’m glad to hear Mike and team were professional and helpful. We always strive for excellence in customer service. Safe & Happy driving!

September 09, 2021

Efficient service, clean office and waiting area. Since I was waiting for my car while it was being serviced, the rep would stop by and update me on the progress. More

by alarcon2901
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russ Arons
Report | Print
Sep 21, 2021 -

Douglas Volkswagen responded

We are so grateful for your kind words. Thank you for taking the time to offer your great review. Happy Driving!

September 08, 2021

Staff are always friendly and never give you the run around. Service is pretty fast as well and getting a loaner car is never a long wait. More

by Dhartnettsmith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marvin Ma
Report | Print
Sep 21, 2021 -

Douglas Volkswagen responded

Thanks for leaving this great review and mentioning that our staff is always friendly and never gives you the run around. Our team strives for excellence when it comes to serving our customers. Safe & Happy driving!

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