Douglas Volkswagen

After visiting 15+ car dealerships over a two week period, we entered Douglas VW anticipating the same runaround we had grown exasperated with over the course of our search my for my first new car. period, we entered Douglas VW anticipating the same runaround we had grown exasperated with over the course of our search my for my first new car. The service at Douglas was quite the contrary. Jimmy was pleasant, engaging, modest, and most importantly extremely knowledgeable about Volkswagen’s current line. He helped me to find a car that encompassed everything I had been searching for and quickly became my advocate to ensure that the payments remained in my budget. After all the papers were signed, the exceptional service continued. He adjusted his schedule so that it was flexible to meet my needs, spent the time to give me a comprehensive orientation to the car, and continues to be readily available to answer questions and deliver follow-up services. Jimmy made my entire experience not only successful but easy and fun. The dealership as a whole gives off a vibe that is approachable and laid-back…highly recommended! More

This is the greatest dealership in NJ. They have the nicest people and the greatest cars. I got a great deal on an 03 G35 coupe(used) that looks and runs like new. This car turns heads and sounds mean. nicest people and the greatest cars. I got a great deal on an 03 G35 coupe(used) that looks and runs like new. This car turns heads and sounds mean. I strongly recommend this dealership to everyone. They give you great deals and will leave you extremely happy. Thanks a lot guys, especially Bob, I love my G35! More

This was my 3rd time with Douglas as a dealer choice and I did not come away from it with any negativity. Vlad and Mathew in finance and Kurt the General Manager were an invaluable asset to brokering the de I did not come away from it with any negativity. Vlad and Mathew in finance and Kurt the General Manager were an invaluable asset to brokering the deal every step of the way. I have not had a bad moment at any time with anyone at this dealer. Every single person that we have had contact with have always been polite,knowledgeable and blatantly honest throughout our dealings. My wife is easily flustered these days as she is pregnant, but Vlad and the team put her at ease and made us feel very comfortable with our purchase. I myself am in a service-industry career, and have always been impressed with the dealership, it is a First Class Operation!!!! The personalized service, and genuine people are what sets them apart from other dealers we have had dealings with in the past. Thank You All for an Effortless Purchase!! Great Job and Best Regards, Eric & Kim More

My experiences at Douglas VW were exceptional pleasant and satisfying. Jeremy was helpful and attentive from the start. He was thorough in his review of the vehicle, policies and services provided by Doug and satisfying. Jeremy was helpful and attentive from the start. He was thorough in his review of the vehicle, policies and services provided by Douglas VW and VW in general.I had a special circumstance that required him to contact me more than 3x and he was always concerned and helpful. I will and have already recommended Douglas Vw and particularly jeremy to a few people. Thanks for the great service Jeremy. Rhonda More

What a refreshing experience!!! This dealership and especially our salesperson Jeremy Gutierrez, has a unique and welcome approach to customer service and sales. There's no pressure sales tactics, they especially our salesperson Jeremy Gutierrez, has a unique and welcome approach to customer service and sales. There's no pressure sales tactics, they exhibit unrestrained patience and understanding. They get to the point directly and in less time than we have experienced anywhere else! Even their Finance Dept expedites the process and got us out in record time. Having bought/leasedd over 10 cars in my lifetime I can say without question or hesitancy that the Douglas Volkwagen will absolutely treat you like a king!! My only regret: that more dealerships don't have this same attitude. Congrats Douglas More

It was indeed a pleasure working with Jeremy Gutierrez. He was very friendly, personable and professional. Most importantly, he was not 'pushy.' He was very receptive to our pricing research that we have He was very friendly, personable and professional. Most importantly, he was not 'pushy.' He was very receptive to our pricing research that we have presented to him. He worked closely with us to meet our pricing objective. And ultimately, found us the right car, with the color and style we wanted. He returned all my calls promptly and kept us informed every step of the way. I highly recommend Jeremy to all my friends. More

I had an excellent experience with Douglas VW and Tito Delgado. Tito made the experience of leasing my first car an absolute pleasure. He took the time to explain every detail of what I needed to know. H Delgado. Tito made the experience of leasing my first car an absolute pleasure. He took the time to explain every detail of what I needed to know. He was extremely knowledgeable and had such enthusiasm!! I plan to go back to this dealership for all my volkswagon needs! More

Competent and Friendly sales Consultant Mr. Tito Delgado: Ultimately I purchased another Make over Volkswagen but I had to highlight the competency and professionalism of Mr. Tito Delgado. Mr. Delgado was ve Ultimately I purchased another Make over Volkswagen but I had to highlight the competency and professionalism of Mr. Tito Delgado. Mr. Delgado was very knowledgeable on the product and extremely patient and courteous with absolutely no pressure. The dealership in general reflected this same demeanor. The purchase of another Make/Model absolutely had no reflection on the Dealership or the GTI (exceptional car) – I just wanted to try another vehicle. I recommend Mr. Delgado and will give Douglass another opportunity in the future. More

We took our certified pre-owened 2004 Passat to Douglas 3 times in 6 months to correct a rattling in the car we heard as we accelerated. $2k later and a couple of incorrect theories why the problem still exs times in 6 months to correct a rattling in the car we heard as we accelerated. $2k later and a couple of incorrect theories why the problem still exsisted and they had every excuse in the book for why it was still there. One visit to Trend Volkswagen in Rockaway and the problem was solved, a simple fix of a temperature gauge that was under warrenty. It has been over a year since then and no rattling what so ever. The staff was rude (minus the shuttle driver)and generaly they had no idea what they are talking about nor were they able to fix what the mechanic at Trend called 'a no brainer'. Highly recommend that you DO NOT take your car to be serviced by them. Also, another fun little story, we had a side panel blinker light damaged that we took into Douglas VW to get fixed. After further inspection of the bill I came to find out they charged us $25 for parts and about $25 for labor...also charged $2 for the bulb and another $25 for labor again. I asked what this was about and they said it was labor for installation of the bulb. When I pressed them that it was rediculous that they would charge twice for fixing the light and screwing it in they finally appologized and took it off the bill. Nice try. More

I had bought 8 cars from Ken Beam when he worked at Bernardsville VW & was in the market for 2 more & didn`t have any idea where he went to work after leaving Bernardsville. Driving on my way from the Bernardsville VW & was in the market for 2 more & didn`t have any idea where he went to work after leaving Bernardsville. Driving on my way from the Newark Airport with my Daughter, we saw a billboard for VWHotDeals.com & searched it when we got home. We were pleasantly surprised to see Ken our fave VW Sales Rep in video clips on the website! We went to Douglas Volkswagen in Summit the very next day & purchased an EOS & a new Jetta for my Daughter. My family & several of my friends have bought many cars from Ken in the past & I`m certainly going to make sure they know where he`s at too! He`s very down to earth, sincere & an absolute gentleman to work with. I would definitely recommend Ken to anyone looking for a Volkswagen. More