Douglas Volkswagen

I leased a Jetta with Douglas VW. I worked with Bob in sales. I had a very good experience and would go back to this dealer again. There were no high pressure sales tactics, no Closer came in to seal the sales. I had a very good experience and would go back to this dealer again. There were no high pressure sales tactics, no Closer came in to seal the deal, which is something I hate. Bob and everyone at the dealership was very friendly and easy to work with. More

By far, this was the best car purchase experience we have had in all our cars/SUVs/minivans etc. The staff were all exceptionally friendly and Vlad was a wonderful salesperson to work with for this transact had in all our cars/SUVs/minivans etc. The staff were all exceptionally friendly and Vlad was a wonderful salesperson to work with for this transaction. Once he recognized that we knew EXACTLY what we were looking for, he set out to not only suggest test driving a car similar to the car we were interested in (Gof TDI diesel, as the Jetta TDI diesel was not available on the lot) but also suggested the Jetta SEL 5-speed, which is what we wound up selecting. Once we started the paperwork, the process was expedited through, with all the staff attentive to us and ensuring we were happy. Matt in finance was thorough and concise in his explanations of what were were signing, Curt inquired if we were satisfied with our sales experience with Vlad (which we were - he's the right mix of salesperson and outgoing/approachable personality). My family had purchased cars from the Douglas family when I was a child, and I remember the staff being friendly - apparently that characteristic has not changed over the years. This was a pleasant experience, and I look forward to working with Douglas for routine service on the car, and I will definitely consider future purchases/leases from Douglas. More

Excellent Service is provided at Douglas Motors. I am always 100% satisfied with my repair service and they always provide me with efficient service. Steve always keeps me informed of my repair work and always 100% satisfied with my repair service and they always provide me with efficient service. Steve always keeps me informed of my repair work and it is always finished when expected. Thanks to Douglas Motors for keeping my car is such great shape. More

isaac responded rapidly to my search request. located the car i wanted and updated me both by phone and email. he was patient in answering my questions. isaac obviously loves his work. the dealership and car i wanted and updated me both by phone and email. he was patient in answering my questions. isaac obviously loves his work. the dealership and staff were friendly and worked well together. More

Tim was so helpful showing us around our new 2011 Tiguan. He spent well over an hour showing us all the bells and whistles the car has to offer. The whole process went extremely smoothly. Tim even had crayo He spent well over an hour showing us all the bells and whistles the car has to offer. The whole process went extremely smoothly. Tim even had crayons to keep our young daugthers busy while we finalized the paperwork! We would definitely buy another VW from Tim and the team at Douglas in the future! More

I had a great experience buying from Douglas and Vlad! Both me and my boyfriend agreed that it was the easiest buying experience that we have ever had! Would definitly buy from them again in the future an Both me and my boyfriend agreed that it was the easiest buying experience that we have ever had! Would definitly buy from them again in the future and looking for a used car in the meantime from their lot. Easy to get to and convenient More

I had two tires that needed repair or replacement on my 2010 GTI. Rick assured me it would be done quickly. There was no nonense, no run around, I got two brand new tires installed under warranty. I co 2010 GTI. Rick assured me it would be done quickly. There was no nonense, no run around, I got two brand new tires installed under warranty. I couldn't be more satisfied with the service I received. More

Rick Szusc is an extraordinary service person who is very friendly, competent and reassuring. I had a problem with the glow plugs, relais and harness. One of the glow plugs was also stuck and couldn't be rem friendly, competent and reassuring. I had a problem with the glow plugs, relais and harness. One of the glow plugs was also stuck and couldn't be removed. Rick reassured me that the service people are very knowledgable about TDI motors and he will make sure that the problem will be solved. Another VW dealer didn't offer any help. Rick also explained the relatively high cost for this relais. My 2002 Jetta got fixed, all glow plugs have been replaced and I am very happy with the result. I definitely will use the Douglas VW service for my car in the future. More

Rick was very friendly and explained everything I needed to know. It was a pleasure dealing with him and I would recommend his service at Douglas VW to any one. These days it is not easy to find a person to know. It was a pleasure dealing with him and I would recommend his service at Douglas VW to any one. These days it is not easy to find a person who really cares, but I was pleasantly surprised by Rick. The rest of the office staff should take example from him. More

I have been a satisfied customer of Douglas Volkswagen for many years. Dominic Romano has always provided friendly service but more importantly reliable guidance on the service of my vehicle. I really a for many years. Dominic Romano has always provided friendly service but more importantly reliable guidance on the service of my vehicle. I really appreciate his alerting me to the next service that may be needed. More