Douglas Volkswagen

We had a wonderful experience at Douglas Motors. Isaac Bunton was very happy to take us for a test drive when we showed up at 8:15pm in the middle of an ice storm. "Now you'll really be able to see what Bunton was very happy to take us for a test drive when we showed up at 8:15pm in the middle of an ice storm. "Now you'll really be able to see what the car (GTI) will do!" He was really helpful and facilitated our purchase with grace, speed and very good humor. More

Vlad was very helpful. The thing I liked most was that he was never pushy. I was able to make the decision of purchasing the vehicle myself. He was able to answer any question I had. The price that he was ab was never pushy. I was able to make the decision of purchasing the vehicle myself. He was able to answer any question I had. The price that he was able to give me was the exact price that I wanted and was willing to pay for my new car. Vlad greeted me with a smile the couple time I came to the dealership. The rest of the staff was also very nice and accommodating. I will surely refer my friends to see Vlad over at Douglas Volkswagen. More

Jimmy and Tim were both great. Felt no pressure throughout the entire purchasing process and it really felt like they tried their best to give me the best price available on a new 2011 GTI. I've he throughout the entire purchasing process and it really felt like they tried their best to give me the best price available on a new 2011 GTI. I've heard nothing but great things about this dealership and will continue to spread that to anyone I know interested in a new VW. Thanks guys! More

Tito was good and enjoyed working with him. Not pushy at all, which was appreciated. And the car is great. I would definitely deal with them again, except... One issue is that they are very poor about r all, which was appreciated. And the car is great. I would definitely deal with them again, except... One issue is that they are very poor about returning calls or other querys. On a particularly thorny error on their side (they charged more than we'd agreed to, although it was an accident), I called three times to speak to someone, left messages, and never got a call back. This was to Matt in Finance. The sum is substantial, they paid it back, but it was incredibly poor service. A simple returned call to say they were on it and sending me a check would have done, but it was like speaking into the void. I simply shouldn't need to have to chase this down after speaking to him the first time. On my last call I was put again to voice mail, but finally the operator chased him down, and even then he wouldn't speak to me but just gave her a message to say "check is in the mail". I'm assuming this is a one-off, because otherwise service was great. More

I have been dealing with Douglas Motors for the past10 years. During those years, I have purchased 3 cars, including one for my daughter. Needless to say, if you find something good, you stick with it. Bo years. During those years, I have purchased 3 cars, including one for my daughter. Needless to say, if you find something good, you stick with it. Bob Cerza is the BEST! The entire process of purchasing the car was quick and efficient. Needless to say, I will be Douglas customer for the next 10 years. More

Douglas Summit, NJ is Great in every sense of the word. I was having second thoughts about my 2001 VW Jetta, but Douglas helped me in appreciating the value of VW. I arrived to Douglas with my vehicle bei I was having second thoughts about my 2001 VW Jetta, but Douglas helped me in appreciating the value of VW. I arrived to Douglas with my vehicle being towed, due to issues that VW Service Linden,NJ had added to my vehicle and never figured out. When I arrived on a Saturday morning, Steve Tsekouras Assistant Service Manager was booked but he fit me in by providing a loaner and getting my car into service for Monday. Steve followed up with me on Monday to advise the status and prices of my repairs. Contacted my warranty contractors and had my vehicle ready for me the next day. I've decided to drive the extra miles for the outstanding service. Once I'm ready to purchase another vehicle, I will definitely return to Douglas Summit, NJ. Thank you to all at Douglas :), Rutzi Velasco! More

The staff over at Douglas Volkswagen are awesome! Especially Jimmy Aleszczyk. My boyfriend and I actually had fun chatting with them, we didn't feel pressured and uneasy, like we had in the past when Especially Jimmy Aleszczyk. My boyfriend and I actually had fun chatting with them, we didn't feel pressured and uneasy, like we had in the past when purchasing a car. We found ourselves very comfortable and incredibly happy with our purchase! I recommend going to this dealership, if you're looking to buy a Volkswagen!!! More

My expierience with douglas volkswagon and Bob Cerza in particular was a pleasure. In my eyes buying a new car should be an exciting time and not be too stressful and not feel your being pushed around. Thi particular was a pleasure. In my eyes buying a new car should be an exciting time and not be too stressful and not feel your being pushed around. This dealership made me feel very comfortable and they worked with me in every way possible. i would reccomend this dealership to anyone looking for a pleasant expierience and a great car for a great price. More

The service to my truck was excellent. My Service Advisor: Steve Tsekouras informed me of all the prices for the parts and service I needed. I got a loaner for the day and my truck was fixed by the n Advisor: Steve Tsekouras informed me of all the prices for the parts and service I needed. I got a loaner for the day and my truck was fixed by the next day. ***This was the best service I've had for my truck*** More

Top Shelf all the way! Service Department is run efficiently, effectively and with rapport!! For those three components of service to occur simultaneously is a complete rarity these days! I would an efficiently, effectively and with rapport!! For those three components of service to occur simultaneously is a complete rarity these days! I would and DO recommend you only take your baby to Douglas. Assuming you love your VW! More