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Douglas INFINITI

Summit, NJ

4.8
685 Reviews

430 Morris Ave

Summit, NJ

07901

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Showing 685 reviews

October 02, 2021

Gil was outstanding in every way! We have been using him for over a decade and always return to Infiniti because of his dedication to us. Chris was also a pleasure to deal with! More

by Mzornitzer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gil Coronado, Chris-finance
Oct 12, 2021 -

Douglas INFINITI responded

Thank you for taking the time to leave us this 5-star rating & review! We are thrilled to have had the pleasure of working with you! I’m glad to hear Gil and Chris did an outstanding job at your recent visit. We always strive for excellence in customer service. Safe & Happy driving!

September 24, 2021

Everyone was very helpful in any concerns / questions we had in the process of purchasing our new vehicle More

by jopet1965
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John
Oct 01, 2021 -

Douglas INFINITI responded

Thank you for taking the time to offer this great rating & review. Happy Driving!

July 31, 2021

Gil was great to work with. No hassles, clear communication, excellent service. Went in for a test drive and ultimately came to a fair price and a purchase. More

by Bob
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Ng
July 14, 2021

excellent prompt service, very responsive. Service Rep ordered the parts immediately and the rear windshield was replaced within two days. Overall experience was excellent, and they kept me notified with More

by TDK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roni Taha
June 24, 2021

Luke Calder was exceptionally helpful. He knew how all the features of Honda work and explained them well. I appreciated his help and am very satisfied with the vehicle. My experience with your dealersh More

by pekelover
Recommend Dealer
Yes
Employees Worked With
Luke Calder
June 22, 2021

John is the best!! After shopping around calling every Infiniti dealership around, I finally gave up my search when I reached John from Douglas Infiniti. He didn’t play games or try to hassle and when he More

by Rpgp1223
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John
Jun 23, 2021 -

Douglas INFINITI responded

Thank you for taking the time to leave us a fabulous review! We are thrilled to have had the pleasure of working with you! I’m glad to hear John was helpful and made your car buying experience easy and enjoyable. We always strive for excellence in customer service. Safe & Happy driving!

June 13, 2021

We had to be flat-bedded to our Infinity dealership as we were unable to start the car for no apparent reason. We tried to use our special key but there no longer is a slit for the special key to connect w More

by levy.j
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mario, George, Nadine,
Jun 23, 2021 -

Douglas INFINITI responded

Thank you for this 5 star review! Our team strives for excellence when it comes to serving our customers. Happy Driving!

May 31, 2021

My experience with this dealership was outstanding !!! Alex has provided us with an excellent service.He was very professional and helpful. We were buying the first car for our son . When we came to pick More

by Justinak
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex , Russ Arons
Jun 23, 2021 -

Douglas INFINITI responded

This review made our day! We are so grateful for your kind words and are glad to hear Alex provided you with a great experience! We truly hope your son is enjoying his new vehicle. Safe and Happy Driving!

May 16, 2021

First time I shopped at Douglas Infiniti and I couldn't be more impressed with how efficient the entire sales process was handled. I met with Alex A. who found the right vehicle for me, gave me a very comp More

by Tom Siino
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex, Chris, Henry, Akram
May 26, 2021 -

Douglas INFINITI responded

Thanks for leaving us such a wonderful review. We are thrilled that you had a great experience! We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

May 13, 2021

What a wonderful experience at a car dealership! Everything from the beginning of the process to the end was a pleasure. The General Manager Akram Ali took personal care and was was completely invol More

by jimmymack0000
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Akram Ali
May 26, 2021 -

Douglas INFINITI responded

Thank you for taking the time to leave us a fabulous review! We are thrilled to have had the pleasure of working with you! It's always great to hear back from our customers and know that they felt taken care of, and were able to get what they were looking for! We truly hope to see you again in the future! Thanks again!

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