Douglas INFINITI

I had my initial test drive with this dealership. The salesperson could not give me the right money factor, or residual value. Those numbers should be the same for all dealerships since they all use the salesperson could not give me the right money factor, or residual value. Those numbers should be the same for all dealerships since they all use the same bank. He also did not quote me the lowest selling price or monthly payment. I was able to get a lower quote from another website, and they did agree to honor that price. I did not lease the car from them at the end simply because they couldn't be upfront with me in the beginning. They even quoted me a ridiculously high monthly payment. More

I brought my g35 coupe to Douglas because the car was shaking a little bit at high speeds. When they changed the rotors (and not the pads), the car began to squeak during braking. When I returned to have shaking a little bit at high speeds. When they changed the rotors (and not the pads), the car began to squeak during braking. When I returned to have it serviced, they told me they would not change the pads and simply resurfaced the rotors again. Then, they returned the car to me with the e-brake not properly adjusted and not holding the weight of the car. When I brought it back the third time, due to more squeaking and trouble braking, they resurfaced the rotors and gave it back to me with the e-brake still not adjusted. On the way home, my brakes began to squeak and then to SMOKE. I brought it back in that day and they told me that nothing was wrong and that water had gotten onto the rotors when they washed it(which they did not do, because the car was covered in pollen). Instead of changing the pads and rotors on the fifth visit, they simply "deglazed" the rotors to minimize squeaking and told me that there was nothing they could do for that problem. I then took the car to Ray Catena in Edison, and they changed the rotors and pads, and adjusted the brakes properly. This took a few hours and I had the car back, with no problems and evern washed!!! I will never take my car to Douglas Infiniti again. The sales people, especially Ronnie Diaz, were very helpful and gave me a great deal on the car(purchased new with 36,000 warranty). Please don't take your car there. Even with a factory warranty they were unwilling to do required maintenence and were not at all pofessional or helpful. Thanks for reading More

Great service and price. Made me feel welcome, and very comfortable to do business. Went out of his way to help with my lease return. Will recommend this dealership to friends and family. Promised me after comfortable to do business. Went out of his way to help with my lease return. Will recommend this dealership to friends and family. Promised me aftermarket wood package received as promised. Thanks again. A+ Douglas Infiniti More

I would like to share with you how I dissatisfied with your Douglas Infiniti retailer in Summit, NJ. Before christmas last year, I went to Douglas Infiniti to lease FX35 AWD. They quoted me a price for $5 your Douglas Infiniti retailer in Summit, NJ. Before christmas last year, I went to Douglas Infiniti to lease FX35 AWD. They quoted me a price for $510 per month 24months lease, 24000 miles and out pocket $2500 for Touring, Technology, Handsfree package with chrome pillars included. I was looking for Black(outside)/wheat(inside) color combination. They told me that they did not have this color in stock, but they would get one for me either from another dealer or worst case put a new order to Infiniti factory. In that case, the car would be delivered latest Jan 15. The dealer told me that if I deposited $1000, he said he could lock the lease rate $510. I gave a deposit and signed the preliminary contract. During next two three weeks after the sales person Ray Pierce never made a one single phone call to me about the status of the car. Each time, I kept calling the sales person to ask whether they locate the car locally or not. After two-three phone calls I made they told me that they could not locate a car for me locally. It was very annoying the sales person seem like he did not care to call me to give the updated info about the car. Finally, I called the sales manager, he told me that sarcastically, it would be better for them if I don't pick up the car because he is loosing money on the deal. He sounded like he was joking but anyway, he said the car should arrive the dealer to mid January. I waited until mid january, until that time the sales person still did not call me at all. I kept calling them asking what is the status of the car. On January 18th, he told me the car came to Newark port. They could not get proper paperwork to be completed by custom. He promised the 3rd week of January, the car should be delivered to me. The car never delivered to the dealer until Feb. 15th. During this time, I had to call the sales person each time to ask him what is going on. He kept telling me that he could not control the custom. Finally, he called me that I should call my insurance company give them the vin # of the car and get car insured before pick up. I did called them and took care of it. The day of the delivery, the sales person called me back and told me that we have a problem. He said we couldn't able to give the $510 anymore, he said the current program changed and he could not able to hold same price anymore. I reminded him that when I gave him deposit, he told me that he could lock that rate. He said it took way too long to deliver this car and the new program could not allow him to give same rate. I told him "This is not my problem". I wanted to have my car right away at christmas time not two months later with way too higher rate. He said he could not do anything else "take it or leave it". I asked is this the way Infiniti value their customers???. He answered when it comes to number he could not do it. I understand that all comes downs to numbers basically the circumstances what the customer goes through does not matter. I waited almost two months for nothing. I had huge disappointment with the dealer. The sales person was annoying the promises that he made, he could not make it. He did not even apologize about the situation. They need to understand what is the customer value? They had no idea, they only look at numbers $$$$. More

BUYER BEWARE. Once you negotiate a price and they draw up your finance contract they will distract you and use the MSRP as your final price. They are a slick operation. Please review your paperwork care up your finance contract they will distract you and use the MSRP as your final price. They are a slick operation. Please review your paperwork carefully and remember what your original negotiated price was. Better yet, go to another dealer that is ethical. More

BUYER BEWARE. Once you negotiate a price and they draw up your finance contract they will distract you and use the MSRP as your final price. They are a slick operation. Please review your paperwork care up your finance contract they will distract you and use the MSRP as your final price. They are a slick operation. Please review your paperwork carefully and remember what your original negotiated price was. Better yet, go to another dealer that is ethical. More

Very no nonsense- no B.S. Sales crew. They offered me a good price, kept me updated on delivery time, offered me certain dealer amenities, and I either said yes or no with no hassle, and I was quickly on a good price, kept me updated on delivery time, offered me certain dealer amenities, and I either said yes or no with no hassle, and I was quickly on my way. Lastly the Service Dept was quick and prompt. Best dealership for Customer service out of the 8 I visited in NJ!!! More