Douglas INFINITI

Alan has outstanding client service skills. He instinctively knew how and when to approach me and was more interested in serving me and meeting my needs as opposed to just making a sale. His frie instinctively knew how and when to approach me and was more interested in serving me and meeting my needs as opposed to just making a sale. His friendly style was a plus and he made a great impression. He represented the Douglas Infiniti dealership with distinction and my overall impression of the dealership was favorably influenced by my interaction with Alan and his colleagues that I met. More

I WENT IN LOOKING FOR A CAR. I DID NOT KNOW MUCH ABOUT INFINITI. IT WAS LAST ON MY LIST. I HAD A ACURA AND NEEDED MORE SPACE THAN WHAT THE NEW MODELS HAD TO OFFER. I LOOKED AT MERCEDES, BMW, AUDI. ONCE I INFINITI. IT WAS LAST ON MY LIST. I HAD A ACURA AND NEEDED MORE SPACE THAN WHAT THE NEW MODELS HAD TO OFFER. I LOOKED AT MERCEDES, BMW, AUDI. ONCE I WENT TO DOUGLAS I FELT LIKE I BELONGED THERE. ALAN WAS VERY HELPFUL, AND WENT OUT OF HIS WAY TO EXPLAIN EVERYTHING ABOUT THE INFINITI G37X. HE ALSO EXPLAINED ALL THE GREAT BENEFITS OF OWNING A INFINITI AND DOING BUSINESS WITH DOUGLAS, AND EXPLAINED ALL THE BENEFITS OF LOANER CARS AND CAR WASHES AND SERVICES DOUGLAS INFINITI HAS TO OFFER. I RECOMMEND THIS DEALER TO ANYONE WHO IS IN THE MARKET FOR A HIGH END LUXURY CAR. I HAVE OWNED MERCEDES AND SEVERAL OTHER LUXURY BRANDS, AND THE SERVICE ALAN, AND THE TEAM AT DOUGLAS INFINITI PROVIDED ME IS THE BEST OUT OF ANY DEALER I HAVE EVER BEEN TO. THEY MADE IT VERY EASY. THANK YOU AGAIN FOR A EXCELLENT PURCHASE EXPERIENCE AND I WILL DEFINITELY BE BACK. More

Gil Coronado in sales is the consummate professional. He provided me with "over the top" service and follow-up post sale! This is my 5th Infinity from Douglas and Gil has earned my continued repeat business provided me with "over the top" service and follow-up post sale! This is my 5th Infinity from Douglas and Gil has earned my continued repeat business. More

Gil is very professional and very knowledgeable about all of the Infiniti vehicles. Leasing or buying a car from this dealership and Gil is very easy and you always know that you got the best deal possible. of the Infiniti vehicles. Leasing or buying a car from this dealership and Gil is very easy and you always know that you got the best deal possible. More

We were looking at cars at various local dealerships and went to Douglas Infiniti initially on the recommendation of my son. We were lucky to meet up with Carey Jackson. He was far and away the best salesma went to Douglas Infiniti initially on the recommendation of my son. We were lucky to meet up with Carey Jackson. He was far and away the best salesman we dealt with in our whole car search. He was never pushy, but was always attentive to our wishes and guided us through several test drives of different vehicles with patience. In the end we bought an Infiniti G37x from him and are delighted with our purchase. I wish I had ten stars for Carey... I would like to mention that all the people we met at Douglas were also friendly and helpful, in particular Jamie Fishbane, who assisted us with our financials. We are very happy that we chose Douglas Infiniti! More

I had been searching for a used EX for a couple of months and found the right price point at Douglas. Steve was very efficient and straightforward. Jim in the finace department was particularly exceptional.N and found the right price point at Douglas. Steve was very efficient and straightforward. Jim in the finace department was particularly exceptional.No pressure tactics from him and very honest. My only complaint is that the car did not come with floor mats. More

Our sales person,Amed Olivares, was fantasic as was the Sales Manager, Jamie Fishbane. What a great experience!!! We did not feel pressure to buy the car and the sales person let the beautiful car speak f Sales Manager, Jamie Fishbane. What a great experience!!! We did not feel pressure to buy the car and the sales person let the beautiful car speak for itself. Also, we were given a great deal right away and did not have to haggle!!! More

Was contacted by this dealership after requesting a Truecar.com online price quote. I printed the certificate and the price was honored. Steve Sokol was a pleasant and knowledgeable salesperson. It Truecar.com online price quote. I printed the certificate and the price was honored. Steve Sokol was a pleasant and knowledgeable salesperson. It was a no-pressure situation, especially because I already knew what I wanted and what I was willing to pay. The general manager even sat with me to explain bottom-line pricing as set by Infiniti corporate headquarters. I could rest assured that I was NOT leaving money on the table…that peace of mind is worth a lot. As a first time buyer of an expensive vehicle, it was difficult getting approved for financing. With persistence, Jim in Finance was able to secure a competitive rate on a 72-month loan. Steve and Jim worked with me to find a scenario that made sense in terms of trade-in value, down payment, monthly payments, etc. If you’re like me and always bought used cars, paying in cash, then your credit history is *limited* (unless you have a mortgage). Expect some trouble the first time you lease/finance a $48k vehicle…as I discovered, that is true regardless of where you transact. Steve and Jim worked hard to close the sale under favorable terms. I had already walked away from other dealers and would have done the same if not completely satisfied at Douglas. I’ll close with some universal car buying advice: Understand how leases are calculated and why they are different from financing…Spending five minutes to research it can save you lots of money. Always have a lease/finance calculator when you are reviewing contract terms (download a free app). Your dealer should be forthright in providing ALL the inputs so YOU can double check the final monthly payment…Douglas abides by that practice. More

It was the next to the last day of the year. We had done our research and honed in on purchasing the EX model. My wife had a very specific list of options she required; I had a budget of 40K, completely pai our research and honed in on purchasing the EX model. My wife had a very specific list of options she required; I had a budget of 40K, completely paid for (purchase price +taxes +motor vehicle fees). We used Truecar - they advised Douglas of our interest in purchasing the vehicle before the end of the year. We were looking at leftover 2011's. Steve called us within an hour of our inquiry and asked about our specific needs. He didn't have a 2011, but did have a 2012 model meeting our specs. We needed to meet a price point ; Steve gave us a price that allowed us to do that. We already had financing through Bank of America. As usual, not everything went smoothly with the financial portion of the transaction. The dealership was extremely patient and understanding; they waited for over an hour to receive a credit authorization code. Ultimately we never got through, although the dealership allowed us to take the car home on New Years Eve. Hopefully no issues on Tuesday. I want to say that Steve Sokol and Jamie were terrific through this whole process and we are very happy (so far) with the car! More

Steven Sokol was very friendly and worked wonders to make the deal happen. The finance department took care of everything quickly and Jim was very helpful. Overall, a pleasant experience at Douglas Infinit the deal happen. The finance department took care of everything quickly and Jim was very helpful. Overall, a pleasant experience at Douglas Infiniti. More